Epistem Ltd
Epistem Ltd is a laboratory and pharmaceutical company located in Manchester, England. They specialize in healthcare and medicine, providing innovative solutions for the industry. With a focus on pharmaceutical labs, Epistem Ltd is committed to advancing the field of medicine through cutting-edge research and development.
Introduction to Epistem Ltd
Epistem Ltd is a laboratory-based company located in Manchester, England. The company was founded in 2002 and has since become a leader in the pharmaceutical industry. Epistem Ltd's purpose is to provide high-quality research services to clients in the healthcare and medicine fields. What makes this company unique is their dedication to innovation and their ability to adapt to the ever-changing needs of the industry.Services & Products
Epistem Ltd offers a range of services to their clients, including laboratory-based research, clinical trials, and regulatory support. They specialize in developing new drugs and therapies for a variety of diseases and illnesses. Customers can also purchase diagnostic and research kits from the company.Location
Epistem Ltd is located on 48 Grafton St in Manchester, a bustling city in the north of England. The area is home to many other businesses in the healthcare and medicine fields, as well as numerous restaurants and cafes. Customers can expect to experience a vibrant and diverse community in the area. The three closest public transportation options are the Ardwick Train Station, which is 0.3 miles away, the Manchester Oxford Road Train Station, which is 0.7 miles away, and the Piccadilly Train Station, which is 1.2 miles away.Benefits
Customers should choose Epistem Ltd because of their commitment to innovation and their dedication to providing high-quality research services. The company has a team of experienced professionals who are experts in their fields, and they use the latest technology and methods to ensure that clients receive the best possible results.Good to Know
Customers should be aware that Epistem Ltd is primarily a laboratory-based company, and they may not have a physical storefront that is open to the public. However, they do offer online purchasing options for their diagnostic and research kits.Reviews
Customers have praised Epistem Ltd for their professionalism, expertise, and commitment to providing high-quality research services. Many have commented on the company's ability to adapt to the ever-changing needs of the industry, and their dedication to innovation. Overall, customers have been very satisfied with the services provided by Epistem Ltd.FAQ
What type of pharmaceutical products do you specialize in?
We specialize in developing and validating assays for drug discovery and development, as well as providing contract research services for clients in the pharmaceutical and biotechnology industries.How do you ensure the accuracy and reliability of your test results?
We use highly validated protocols and procedures, and our laboratory is accredited to ISO 17025 standards. Our team of experienced scientists also undergoes regular training and proficiency testing to ensure the highest level of accuracy and reliability in our test results.Can you customize tests to meet specific needs of clients?
Yes, we offer customized testing services to meet the specific needs of our clients. Our team of scientists will work closely with clients to develop assays and protocols that are tailored to their specific requirements.What is your turnaround time for delivering test results?
Our turnaround time for delivering test results varies depending on the specific assay and testing requirements. However, we strive to deliver results as quickly as possible without compromising the accuracy and reliability of our testing.Do you have a customer support team available to address any questions or concerns regarding your products?
Yes, we have a dedicated customer support team that is available to address any questions or concerns regarding our products and services. Our team is highly knowledgeable and experienced, and is committed to providing the highest level of customer satisfaction.Reviews
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Emma Crookes
I have used Epistem's services many times now. I found the website easy to use and the process from ordering the tests to getting the results very smooth. On a couple of occasions I wanted to clarify some details and the team on the end of the phone are so helpful and incredibly patient in what can be a nerve racking process in the ever changing rules and regulations. I really can't recommend this company enough.
26-05-2022
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Rachael Briggs
Lizzie was absolutely amazing, she went above and beyond. Excellent customer service.
26-05-2022
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Sumayya Butt
Epistem promised me that the results would be delivered the same day and within 8-9 hours of having dropped off my PCR test I received my result and was able to fly the next day. I will be using their services for any future needs :) excellent service
26-05-2022
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Saad B
I booked a day 2 and PCR test with Epistem in November and then again in December and cannot state how pleased I am with the service. Efficient, timely and kept me in the loop regarding when to expect my results and duly delivered in the time frame promised. 10/10 for service :)
26-05-2022
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Waseem Hassan
I recently placed an order and due to reasons travelling plan was cancelled. Called immediately to cancel the test kits (within 16hrs of placing order). Was told the order has been processed and once you receive the kits, please send them back and refund will be issued. Upon asking for returns label, I was advised to send a receipt copy in email and refund will include the return shipment (Happy till this point as expected customer service). However when I received a refund email, they deducted £ 20 / kit as admin fee (kits were never open- Returned same day). No return shipment refund included in the refund ( paid £ 8.25 for express shipment) - Only reason I went to the company was customer service but very disappointed. My friends who had similar circumstances had full refund from Randox without a question asked. I raised it to the supervisor/manager only to be told that they can apologise for the wrong information given. I have had better instances of customer service. If you want a good customer service - You will be disappointed- I feel that company cares more about deducting refunds than happy customers by giving wrong information about returns. I ended up losing 50 pounds without any testing by chosing Epistem. I even tried to resolve by speaking to manager and said I would need to buy test kits soon and will buy them from Epistem if I had good customer service just like other reviews. What's the point of booking an expensive test (79 pounds per person) when you end up getting charged for admin fee and no returns labels. Instead you end up being given wrong information on phone conversation and in the end you lose your hard earned money in the name of policies. The higher management needs to revisit their policy of customer service... Seems like a rip off to me. Avoid if you want good customer service. Emailed to get information for complaint procedure. No response yet!!!
26-05-2022
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Pat Lewis
Excellent service would highly recommend the company. Efficient and helpful. Thank you.
26-05-2022
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Wyn Clayton
Epistem have been brilliant. Needed to change lateral flow test to PCR at short notice, received clear advice, refund for lateral flow test refunded within an hour. Very quick and helpful phone communication. Well done Epistem.
26-05-2022
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Emeka Nnadika
Outstanding!
26-05-2022
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Ann Pettipiece
I was very impressed with how helpful, patient and efficient staff were at Epistem. Thank you.
26-05-2022
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Laura P
Incredibly company - delivered my test results the same day (received by 5pm after I dropped it off at 9am). This is the second time I’ve used them and they’ve been incredible. They even amended my certificate late in the evening one night after I had incorrectly inputted my passport number. I can’t fault them at all and only have positive things to say about them.
26-05-2022
