Enlightened Windows

FAQ

Reviews

• 

  Ian Eaton

  It’s rare to find a company as good as this. The first part of the window replacement process was to find a company. A large national company was tempting because it offered a large, skilled workforce for the installation to be completed in a timely manner and large turnover to offer good prices. However, friends who chose this option tell me of the indifference of the workers, poor standards and unfinished work which discouraged me. I turned to the Which Guide to choose a local company with good reviews, permanent employees and a reputation for doing the right thing. Next, was to choose a decent product. Of the three companies I chose, one was significantly cheaper (white PVC) and one much more expensive (timber) than Enlightened Windows (aluminium clad timber). As the work progressed, and issues arose it was reassuring to know we had chosen the right company. 1. High Quality product Offering good thermal properties through the aluminium externally clad, high wood density frame and the double glazing, the windows should not require annual painting and save on heating costs. Replacing the several panes for some of the windows with one pane makes some windows feel that much wider and the house bigger. We selected an opening system to allow the upstairs windows to be cleaned from inside the property, thus removing the need to be outside, up a ladder; safer and more convenient. 2. Professional workers The Enlightened fitters’ work was of a high standard. They also returned to fix some small issues we found weeks after the installation such as mismatched colour filling, and rough window boards. 3. Uncovered long standing issues we were unaware of - rotting window frames, faulty lead roofing. Some of the work had to be postponed when Enlightened exposed a number of original building faults never resolved by the previous owners because they were not aware - the original builder didn’t use enough lead flashing leading to water ingress in several areas! Independently finding a roofer to fix these issues proved to be difficult: they didn’t keep appointments, didn’t follow through with a quote or were just not available for several months. Fortunately, Enlightened recommended a roofer who provided quality work, reasonable prices and managed to squeeze my small but essential jobs in between others. Was this luck? No, it was finding the right company in the first place. 4. Working in bad weather to make it watertight Some work was done to make the windows watertight even when the weather was atrocious. This was exceptional. 5. Colour advice and references for previous work Enlightened’s colour advice transformed our original choice into something special. We originally wanted white frames but the pebble grey/cotswold green finally selected compliments the whole house. 6. Good timekeeping - Rapid installation - due to other works there was a limited installation time but Enlightened ramped up their workforce and completed the work twice as fast as expected without comprising the installation quality, which was self-evident. 7. Cost. It is an expensive product compared with alternatives, but the benefits justify the cost. 8. Measuring and ordering mistakes resulted in installation delays - we are all human and we all make mistakes, but the difference with this company is how they resolve issues. Instead of walking away, Enlightened continued until it was fixed. So many companies in the past have left me with a mess, but not this time. If only everyone worked like this. In summary, if you choose Enlightened Windows you are really in safe hands and quite a special product.

  12-05-2023
• 

  amelia crossley

  Whole process excellent! Team fantastic from sales to fitting. All options explained with samples to look at to make best fit for renovation. Installation was quick and clean and has added a feature to my house. Premium product high end look whilst being Energy efficient. Highly recommend.

  26-04-2023
• 

  Kari Beardsell

  Enlightened windows fitted a new front door in my house. Throughout the whole process communication has been very easy. They showed samples and products before purchase to help me choose and when the door was fitted, there were no surprises. The fitters did a brilliant job removing the old and fitting the new. Great quality door and very pleased with the product. Service before, during and after was exceptional and I cannot recommend them enough.

  26-03-2023
• 

  Nikki Moon

  The whole team were a pleasure to work with, from start to finish. Chris and Simon spent a lot of time with us initially to ensure we got exactly what we needed for our restoration of an oak framed property. The windows and doors arrived exactly on time and Simon, Richard and Len were a delight to have around. The workmanship and attention to detail were both excellent, and they went above and beyond ensuring every aspect of fitting and restoration were perfect. An all round excellent experience, with the highest levels of customer service

  26-03-2023
• 

  Lissy Clarke

  Chris and his team are attentive, personable, straight forward, and kind - really nice people to have around your property. We loved having the showroom come to us!! More to the point they have carefully installed super windows. We are very pleased and had no trouble working with these guys at all. If you're after the Danish style, look no further. ** Edit: just coming back a few months later to add that aftercare has also been great, one of our windows dropped and Chris has someone here to fix it less than 24 hours after I contacted him. Fantastic service once again and we continue to feel very well cared for. Attention to detail, no trouble returning until everything is just right. Thanks again Chris and all!

  26-01-2023
• 

  Sue Scarf

  Chris and the team replaced the old windows in our house in the summer. The entire team worked faultlessly dealing with windows that were difficult to remove, wasps nests etc. Each of the team are highly experienced and ensure that nothing is too much effort and everything is completed to the highest standards. We spent a long time deciding the colour and Chris and the team were very happy to help and provide samples so we could get it right. We are delighted with our new windows and would thoroughly recommend using them. The windows have transformed the house and we are so much warmer.

  26-11-2022
• 

  chris galloway

  Chris and his company could not have been more helpful with choosing, supplying and fitting our windows. Everything was done efficiently and there was no mess to clear up afterwards. Attention to detail was extremely good and communication with us excellent. We love the windows which have greatly reduced our heat loss while the design is completely in keeping with the barn and surrounding houses. Our especial thanks to Richard and his team, Charlie and David for the fitting and making good afterwards.

  26-11-2022
• 

  Pete Simkin

  Very impressed with this company. We went for the Rationel triple glazed formaplus units and are very pleased with both the quality and appearance. The service we received from Chris and Roald was excellent and the care and attention to detail of the fitting team (Richard, Toby and Dave) was second to none. Would highly recommend.

  26-11-2022
• 

  Jim Wiltshire

  Great team with high quality products. Have used for a complete new build project that included sliders and top hung windows and confirm that Chris and the team will do everything they can to make sure you are using the right products to get the right outcome for your project. The installation team are fantastic and it is really important to have competent experienced installers who use high quality products to make sure you get the best performance from your investment. I wouldn't underestimate the importance of having someone on the end of the phone who is happy to ensure every detail is finished as it should be. Their level of customer service is second to none.

  26-11-2022
• 

  Duncan Betteley

  Very helpful company, providing great advice and service. The Rationel windows are very good quality.

  26-09-2022