Emma's Travel
Emma's Travel is a transportation company based in Leicester, England. They specialize in providing minibus taxi services for their customers. With a focus on safe and reliable transportation, Emma's Travel is committed to providing excellent customer service. They also offer shipping services for those in need of transportation for their goods.
Introduction to Emma's Travel
Emma's Travel is a minibus taxi service company based in Leicester, England. Founded in 2015 by Emma, the company's purpose is to provide affordable and reliable transportation services to individuals and groups. What makes Emma's Travel unique is their commitment to excellent customer service and their fleet of modern and well-maintained vehicles.Services & Products
Emma's Travel offers a variety of transportation services, including airport transfers, group travel, and corporate events. They provide both short and long-distance journeys, ensuring that their customers arrive at their destination safely and on time. Customers can choose from a range of vehicles, including minibusses and taxis.Location
Located at 2 Wellington St, Leicester LE1 6HL, United Kingdom, Emma's Travel is situated in the heart of Leicester. The area is bustling with activity, and customers can expect to find a diverse range of shops, restaurants, and other businesses in the vicinity. The company is conveniently located near public transportation options, with the closest bus stops being St. Nicholas Circle, Gallowtree Gate, and Charles Street, all within a 5-minute walk.Benefits
Customers should choose Emma's Travel because of their commitment to excellent customer service and their modern and well-maintained fleet of vehicles. The company's drivers are experienced and knowledgeable, ensuring that customers arrive at their destination safely and on time. Emma's Travel also offers competitive prices, making their services affordable for all.Good to Know
Customers should be aware that Emma's Travel operates primarily in the Leicester area and does not provide services outside of this region.Reviews
Customers rave about Emma's Travel, praising the company for their excellent customer service and reliable transportation services. Many customers also appreciate the modern and well-maintained vehicles, which provide a comfortable and safe journey. Overall, customers recommend Emma's Travel for anyone in need of transportation services in Leicester.Amenities
-
air conditioning -
wi-fi
-
reclining seats
-
usb charging ports
-
tv screens
-
reading lights
-
wheelchair accessible
-
on-time guarantee
-
professional drivers
-
cleanliness
-
reliability
-
safety
FAQ
What are your rates for minibus taxi services and are they negotiable?
Our rates for minibus taxi services vary depending on the distance and duration of the trip. However, we offer competitive prices and are willing to negotiate with our customers to provide the best deal possible.What is the condition and safety ratings of your minibuses?
We take the safety and comfort of our passengers very seriously, which is why we regularly maintain and service our minibuses to ensure they are in top condition. Our minibuses are also equipped with safety features such as seat belts and airbags.What is your policy on cancellations and refunds?
We understand that sometimes plans change, which is why we have a flexible cancellation policy. Customers can cancel their booking up to 24 hours before the scheduled pick-up time for a full refund. Cancellations made less than 24 hours before the scheduled pick-up time may incur a cancellation fee.Do you offer special rates or packages for frequent customers or long-term bookings?
Yes, we offer special rates and packages for frequent customers and long-term bookings. Please contact us directly to discuss your specific needs and we will be happy to provide a customized quote.Are your drivers licensed and experienced in providing minibus taxi services?
Yes, all of our drivers are licensed and experienced in providing minibus taxi services. They undergo regular training and assessments to ensure they are up-to-date with the latest safety regulations and driving techniques. Our priority is to provide our customers with a safe and comfortable travel experience.Reviews
-
Georgia Clayton
Booked a 16-seater for a return Hen Do trip from Leicester to Liverpool. Brilliant and friendly service, will use again :)
26-02-2023
-
Helen Reilly
We used Emma’s Travel to book a 12 seater to and from a wedding reception in the Loughborough area. Could not recommend them highly enough. Great communication, service and value. Reliable, prompt and friendly. Thank you!
26-08-2022
-
G
Critical: Professionalism, Punctuality, Quality, Value
26-05-2022
-
Claire Fussell
Organised Taxi pick on the 7th Dec 2019, picked up on time went to Groby and parked outside the wrong COOP, he new then which one it was and seemed to drive Irratically speeding and jammed his breaks on when he didnt see speed bumps, while scrapping into parked cars and carried on driving, didnt stop. The bloke that picked us up for the return journey was really polite and drove properly could of done with him driving us there. The driver on way there was arrogant no courtesy towards customers.
26-05-2020
-
D Herbert
Use at your own risk! Having used Emma’s Travel with no issue 2yrs ago, we decided to use them again in June 2019. The trip to the airport didn’t begin well, the taxi driver (and i believe he is the owner too) was arrogant and condescending from the first moment, attempting to belittle us by correcting the name of where we were going which rubbed us up the wrong way. Secondly, another instance of frankly, quite poor customer service was his short, sharp answers regarding the car seats. We were never advised during booking to mark the seats with anything so frantically did this before we left but when we asked what information we needed to leave, his reply was a sarcastic comment along the lines of “your name and address, what do you think”. As we arrived at BHX, he explained that they would monitor the flights so regardless of it coming in early or late, they’d be waiting down the road and ready to pull into the airport car park, but not too early due to the costs of staying over 10minutes. He also explained to meet at the large floodlight in the event of our phones not having battery. However, this wasn’t were the problems arose. On our return flight, we landed 20mins early at 3am and I received a text on landing saying; “ Emmas Travel Hi we can see you're coming down early Your return transport is on it's way Call us on this number When you have all your luggage and BEFORE YOU LEAVE THE BUILDING our driver will tell you when to proceed to the pickup point Many thanks Nic Emma's Travel “ Due to issues at the airport with oversized baggage, it took us just over an hour until we had all of our belongings which was when we called the number and he said he was still 20minutes away even though it takes 45min from Leicester to BHX and they were allegedly on their way. When he eventually arrived, the taxi was full so it was clear there was another pick up organised and this was in fact the reason that they were late. He then tried to blame it on our flight being late despite it landing early and him txting us that! There were so many holes in his reasoning and his tone was rude and aggresive. Whilst I accept it’s a business and other bookings will be made, don’t do it at the expense of other paying customers. When we pointed this out, he said “I’ll tell you what, how about i’ll give you your £95 back and you can make your own way home”, to a group containing 3 children under 4 at 4.20am. I’d be very careful about using this company, whilst their prices are very competitive, the standard of service and attitude from the owner is disgraceful. Safe to say, we won’t ever be using them again.
26-05-2020
-
mark kent
Used Emma’s taxi to take & pick us up from East Midlands, very pleased with the rate & excellent , effective service. I liked the fact they made contact prior to picking you up on both journeys. The driver ( man with the cap) was really friendly and a very safe driver. I would highly recommend this service. Tina & family 👍
26-05-2019
-
Julie Maidment
Thanks to Matt for our first class service. We couldn't have asked for more. Very friendly.
26-05-2018
