Emerald Elevators
Emerald Elevators is a leading elevator manufacturer and service provider in the United Kingdom. The company specializes in manufacturing and fabrication of elevators for building and construction projects. With a commitment to quality and customer satisfaction, Emerald Elevators offers a range of elevator services to meet the needs of its clients.
Introduction to Emerald Elevators
Emerald Elevators is a leading elevator manufacturing and servicing company located in Sevenoaks, England. With a rich history spanning over 20 years, the company has established itself as a reliable and innovative player in the industry. What sets Emerald Elevators apart is their commitment to using the latest technology and sustainable practices to create high-quality products and services that are both safe and efficient.Services & products
Emerald Elevators offers a range of elevator services and products to meet the needs of their customers. They specialize in the manufacturing and fabrication of elevators, ensuring that each product is built to the highest standard. In addition, they offer elevator servicing and maintenance to keep elevators running smoothly and safely.Location
Located in the Beechcroft Farm Industrial Estate in Sevenoaks, Emerald Elevators is situated in an area known for its thriving manufacturing and construction businesses. The surrounding area offers a mix of residential and commercial properties, and there are several restaurants and shops within walking distance. The closest public transportation options are the Ash train station (2.1 miles away), the Sevenoaks train station (3.5 miles away), and the Sevenoaks bus station (3.6 miles away).Benefits
Customers should choose Emerald Elevators because of their commitment to quality and safety. They use the latest technology and sustainable practices to create products that are both efficient and environmentally friendly. In addition, their team of experienced professionals provides outstanding customer service, ensuring that each customer's needs are met with expertise and care.Good to know
Customers should be aware that Emerald Elevators is committed to the safety of their products and services. They regularly perform safety checks and maintenance to ensure that their elevators are running smoothly and safely. Additionally, they offer 24/7 emergency services to address any issues that may arise.Reviews
Customers rave about the quality of Emerald Elevators' products and services. They appreciate the company's attention to detail and commitment to safety, as well as their friendly and knowledgeable customer service. Overall, customers feel confident in choosing Emerald Elevators for all of their elevator needs.FAQ
How do you handle maintenance and repairs for the elevators you manufacture?
We have a dedicated team of technicians who are trained to handle maintenance and repairs for the elevators we manufacture. We offer regular maintenance programs to keep the elevators in good working condition and respond promptly to any repair requests.How do you ensure elevator safety and what measures do you have in place for emergencies?
We take elevator safety very seriously and have strict measures in place to ensure the safety of our customers. Our elevators are designed to meet all safety standards and regulations, and we conduct regular safety inspections to ensure they are functioning properly. We also have emergency protocols in place to quickly respond to any emergency situations.What is your elevator maintenance program and how often do you schedule maintenance?
We offer regular maintenance programs tailored to the specific needs of each elevator. The frequency of maintenance depends on the usage and condition of the elevator, but we typically recommend quarterly or bi-annual maintenance checks.What is the cost of your elevator services and do you offer any payment plans?
The cost of our elevator services varies depending on the type of service required. We offer competitive pricing and can provide a quote based on the specific needs of each client. We also offer payment plans to help clients manage the cost of elevator services.How long does it typically take for installation or repair services to be completed?
The time it takes to complete installation or repair services depends on the scope of the project. We work efficiently to minimize any disruption to our clients and aim to complete projects as quickly as possible without compromising on quality. We provide a timeline for each project and keep our clients informed throughout the process.Reviews
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Chris Ward
They “maintain” the lifts in our building.
12-05-2023
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James Coleman
Unreal, I got trapped in YOUR faulty lift, for 90 minutes, had to call YOUR number, which it turns out is a premium rate number at 65p per minute, 6 days later, said lift still isn’t working - not that I’d ever want to use it again. Rubbish!
26-11-2022
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Rameau
Their phone number is a premium 0845 number costing 65p a minute! You pay managing agents thousands to have a working lift. When you call Emerald to find out when the lift will be fixed you are given various excuses office closed, no access to system, we only deal with emergencies, etc. Zero customer service with couldn't care less attitude.
26-10-2022
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khalil Greenidge
26-09-2022
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Greta Read
Amazing company, fantastic value for money, big shout out to Abby who is so supportive and always on hand to help and advise, first class company for all your maintenance needs.
26-05-2022
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Ralph Spencer
The time of facts pointing out has come. This review is about the residents' experience with Emerald Elevators employed by Haus Block Management to manage lifts in One Stratford Block Complex. My experience refers to John Wetherby Court East E15 2PP. I am being very specific so the facts can be verified. The cause of the often breaking down lift in the building of seven floors has been described by various engineers as down to: 1. Overheating mechanism due to the high temperatures on the corridor. 2. Old lift “cheap” computer The overheating corridors have been inspected by the LFB and condemned as a health and safety concern. The management has ignored the issue (it is relevant interns of the lift repair). In short, using the situation at hand: on the 17th of September, the lift stopped at the 4th floor early in the morning. It took the lift engineer (Emerald Elevators) around 8h to arrive and instead of fixing the issue, the lift was reset (this seems to be the standard routine). Two days later on the 20th, the lift did the deja vu breakdown again (early morning, stack on the 4th floor). I am writing this review four days later and there has been no engineer to attend the lift yet. The manager wrote to me: “there is no engineer available today...it is low priority repair because no one is entrapped in the lift..." Be aware that it is still pandemic and many people work from home. We get lots of daily deliveries. I live on the top floor and am quite fit. However, walking the 14 floors ten times a day carrying bags, boxes, shopping, heavy deliveries is hard if you do it every day. If you planned to have your apartment refurbished you need to cancel it in the middle of the work. My neighbour is a woman with disabilities. She was as much as many others entrapped in the lift several times and the LFB had to be called to free her because of her medical emergency. I personally have been entrapped so many times that I have become claustrophobic. I had never had issues with small spaces. After that Haus Block Management put up a note in the lift stating what was untrue: ...lifts entrapments are uncommon but if you are entrapped remain patient in the lift because it is unsafe to try to leave... it is also unsafe to be trapped in the tiny metal box in the temperatures above 35C every few days (sometimes few times in a day). Now, the lift will be reset again at some point and a few days later we shall go through the same cycle of mismanagement. A few years ago the lift was left out of service for three months (under a different lift company, so this is not to be used agains Emerald Elevators). Then it was under the management of Rendall and Rittner who were fired. The service charge we pay monthly is enormous, £200 so it is not an issue of the company not having the money to fix the problem. The question is where does the money go? We know the answer.
26-05-2022
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44 Not Pol
Positive: Professionalism
26-05-2021
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Clin CPB
Worst elevators company. Cannot trust them.
26-05-2020
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J Gillingwater
Excellent service: personable, at the end of the phone when you need them, know their stuff. I highly recommend them!
26-05-2020
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Rianne Scott
I have used Emerald for the last 2 years and have always found them extremely helpful & reliable. Last minute bookings are normally what we need and the team have always delivered. Highly recommended & will continue to use.
26-05-2020
