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Electrical Wholesalers

Electricpoint

Electricpoint is an electrical wholesaler and electronics company based in London, England. They offer a wide range of products and services to their customers, including electrical components, lighting, and home automation systems. With their convenient location in the Ramac Industrial Estate, Electricpoint is a trusted supplier for both residential and commercial customers in the United Kingdom.

Introduction to Electricpoint

Electricpoint is an electrical wholesaler company founded in 1999 in London, England. The company has been serving customers for over 20 years, providing a wide selection of electrical products and electronics. What makes Electricpoint unique is their commitment to providing top-notch customer service and their focus on sustainability.

Services & Products

Electricpoint offers a wide range of products, including lighting, heating, ventilation, and security systems. They also provide electronics such as TVs, laptops, and smartphones. The company offers both wholesale and retail services, ensuring that both individual customers and businesses can find what they need.

Location

Electricpoint is located in Ramac Industrial Estate, Woolwich Rd, London. The area is known for its industrial businesses and is easily accessible by public transportation. The closest public transportation options include Charlton Station (0.6 miles), Woolwich Dockyard Station (0.8 miles), and Woolwich Arsenal Station (1.2 miles).

Benefits

Customers should choose Electricpoint because of their high-quality products and exceptional customer service. The company also prioritizes sustainability, offering eco-friendly products and reducing their carbon footprint.

Good to know

Customers should be aware that Electricpoint requires a minimum order of £50 for delivery. However, customers can also choose to collect their orders from the store.

Reviews

Customers rave about the excellent customer service provided by Electricpoint. They also appreciate the wide selection of products available and the company's commitment to sustainability. Overall, customers highly recommend Electricpoint for all their electrical and electronic needs.

Amenities

  • amenity
    delivery
  • amenity
    installation
  • amenity
    repair
  • amenity
    online ordering
  • amenity
    showroom
  • amenity
    credit card payment
  • amenity
    financing
  • amenity
    expert advice
  • amenity
    warranty
  • amenity
    technical support

FAQ

What types of electrical products do you offer?

We offer a wide variety of electrical products, including lighting, wiring accessories, heating and ventilation, security systems, and more.

Do you offer bulk discounts for larger orders?

Yes, we offer bulk discounts for larger orders. Customers can contact us directly to discuss their specific needs and receive a quote.

What is your return policy?

Our return policy allows customers to return products within 30 days of purchase, as long as they are in their original packaging and in unused condition. Customers are responsible for the cost of return shipping, unless the product is defective or damaged.

Can you provide technical support for your products?

Yes, we have a team of technical experts who can provide support and advice on our products. Customers can contact us directly for assistance.

Do you offer delivery or shipping options?

Yes, we offer delivery and shipping options for our products. Customers can choose from a variety of shipping methods and delivery times, depending on their needs. Shipping costs will vary depending on the size and weight of the order, as well as the shipping destination.

Reviews

  • Ryan Coker

    Purchased an extractor fan stating 2-3 days delivery, to receive an email stating "we are currently waiting for stock to come from the supplier, we are hoping to be able to get the stock into us within the next 7-10 working days" Call to cancel order and complain. On 6th call got through to them. They happily cancelled order but Advised they don't deal with complaints as they are an electrical wholesaler. They then advised they recived my order and emailed me, emphasising they done this quicky (I agree, it was within 25 minutes) However I advised website still shows 2-3 days depsite not being in stock. They advise they don't update the website with there stock levels Not impressed, as I now need to wait for the refunded money appears so I can re-order from a company that tracks inventory before taking payment I will not use them again

    26-04-2023

  • James Simpson

    Never used these before but had to due to them saying they had the stock I needed. £600 order and still no sign of it after 7 days! Ordered on 16/04/23, had to let a customer down and push the job back. Not happy with this service at all. Not only have an upset a customer but I’ve lost money on the back on this! the items showed in stock yet still aren’t with me after 7 days! How is that possible. Will never use again

    26-04-2023

  • Karl Tremain

    Have placed 2 online orders with Electricpoint, and both arrived exactly on time, and I was kept up to date by emails. Would definitely use them again, and have already recommended them to others.

    26-04-2023

  • Richard Tudor

    Items languished in an unpicked status for days, no idea when I'll get them. They do not answer the phone and say to email if urgent. You know how that works out! 'No reply'! The worst of the worst currently.

    26-04-2023

  • Stephen Jones

    Brilliant service. Genuinely first class I never leave reviews but feel I have too this time. I nearly never bought from this site but am really glad I did. Not only was the pricing much better than other sites, I contacted these guys to ensure I could get the heater in time. They nessaged me back within 12 hours. I ordered that day and got it delivered the next day. The service was brilliant. After reading the negative reviews I nearly got put off but so glad I didn't. I emailed them to say I was going to leave a review and they emailed me back about their small and very hard working team who really do care about their business and the service they give and I felt that Is definitely the case. Yes sometimes companies get it wrong but do not be put off they are great and hope they stay in business for a long time.

    26-02-2023

  • Andy

    Placed an online order for a number of identical items which were delivered promptly, but in error. This was only noticed when parts had been installed, but Electricpoint acknowledged the issue, provided free return postage and replaced all items, including one that had been installed, FOC. Very happy with the service received, which in this day and age is exceptional and will use again.

    26-02-2023

  • FitJoEva

    Don't purchase anything from this company. No one is responding to emails and you wait for the items ages to arrive. I have placed my order in December and we have February and I still don't have my FULL order. Had to call and chase constantly. Very poor service!

    26-02-2023

  • Kamtafik

    Very unprofessional customer services. I was try to contact them several times via email and contact form about some enquiries, unfortunately I didn't get any respond. Waste of time.

    26-02-2023

  • Hugh Fairweather

    Disappointed. A week later and still haven't received the order. I've now got an electrician in who can't complete the job. Avoid unless you like the hassle. Opting for a chargeback having struggled to get hold of anyone from CS. If the order can't be processed at normal speed that should be made clear on the website or the order shouldn't be accepted in the first place. AVOID.

    26-01-2023

  • Zack Lanes

    Fantastic customer service. Nick was really helpful and always quick to reply to emails. Look forward to maintaining a close relationship with electric point and they will be my go to from now on.

    26-01-2023