Egencia
Egencia is a leading travel agency based in London, England. They specialize in providing travel and hotel services to their clients. With a focus on customer satisfaction, Egencia offers a wide range of travel options to meet the needs of their clients. Whether it's for business or leisure, Egencia is committed to making travel planning easy and stress-free.
Introduction to Egencia
Egencia is a travel agency that was founded in 2002 as a subsidiary of Expedia. The company's purpose is to provide business travel solutions for corporate clients. Egencia has a unique approach to booking travel, combining their technology platform with the expertise of their travel consultants to create a personalized experience for their clients.Services & Products
Egencia offers a variety of services to their clients, including booking flights, hotels, and rental cars. They also provide a travel management platform that allows businesses to track and manage their travel expenses. Egencia's products are designed to streamline the travel booking process for their clients, saving them time and money.Location
Egencia's London office is located in the bustling business district of Canary Wharf. The area is home to many financial institutions and multinational corporations, making it an ideal location for a travel agency focused on corporate clients. The office is conveniently located near several public transportation options, including the Canary Wharf underground station, the DLR, and several bus routes.Benefits
Egencia stands out from other travel agencies in the industry because of their unique combination of technology and personalized service. They offer 24/7 customer support, ensuring that clients always have access to assistance when they need it. Egencia also provides a comprehensive travel management platform that allows businesses to track and manage their travel expenses, making it easier to stay within budget.Good to Know
One thing to be aware of when working with Egencia is that they primarily focus on corporate travel, so their services may not be suitable for individual leisure travelers. However, for businesses looking for a streamlined travel booking process, Egencia is an excellent choice.Reviews
Customers rave about the personalized service they receive from Egencia's travel consultants. They appreciate the combination of technology and human expertise that Egencia provides, which makes booking travel a breeze. Clients also appreciate the 24/7 customer support, which ensures that they always have access to assistance when they need it.Amenities
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wi-fi -
24-hour reception
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air conditioning
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luggage storage
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concierge service
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restaurant
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bar
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fitness center
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business center
FAQ
What types of travel packages do you offer?
We offer a range of travel packages including flights, hotels and car rentals. We also offer packages for business travel, leisure travel and group travel.Are your travel packages customizable?
Yes, we offer customizable travel packages to suit the specific needs and preferences of our clients. Our team of travel experts can work with clients to tailor their travel packages.What are your cancellation and refund policies?
Our cancellation and refund policies vary depending on the type of travel package and the terms and conditions of the suppliers we work with. We advise clients to review the terms and conditions of their travel package before booking. Our team is also available to assist with any questions or concerns regarding cancellations and refunds.Do you offer travel insurance options?
Yes, we offer travel insurance options to provide clients with peace of mind while traveling. Our team can provide information on the different types of travel insurance available and help clients select the best option for their needs.How do you ensure the safety and security of your customers while traveling?
We prioritize the safety and security of our customers while traveling. We work with trusted suppliers and partners to ensure that all aspects of our travel packages meet the highest safety and security standards. We also provide clients with information and resources on how to stay safe while traveling. In the event of an emergency, our team is available 24/7 to provide assistance and support.Reviews
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Jan Willem van Roggen
Ramp
26-04-2023
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Anna M
Dealing with them is like pulling teeth.
26-12-2022
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Abhishek Pandey
26-12-2022
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Alex O_o
Never ever deal again. zero score out of 5 total. Utterly unprofessional, messy and no care for customers at all. Have reported my flight to me as "cancelled by airline", caused business partners other booking cancellations. Airline conducted internal audit investigation and reported that cancellation been performed by Egencia.
26-12-2022
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Barakat Raji
26-07-2022
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Joy Page
no customer service skill
26-05-2022
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Oliver Chen
Critical: Professionalism, Quality, Responsiveness, Value
26-05-2022
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Matt Carradine
Awful service , don't recommend.
26-05-2021
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Josh Sacha
Critical: Quality
26-05-2021
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Matt Rivers
26-05-2021
