EDF Energy
EDF Energy is a leading energy company based in Gloucester, England. They specialize in nuclear power plants and are one of the top nuclear power companies in the United Kingdom. Their focus on energy and resources has made them a trusted provider in the industry.
Introduction to EDF Energy
EDF Energy is a UK-based company that specializes in energy and resources, including nuclear power plants. The company was founded in 2002, and it has since grown to become one of the largest energy companies in the UK. EDF Energy is unique in that it is committed to sustainability and reducing its carbon emissions.Services & Products
EDF Energy offers a variety of services to both residential and commercial customers. These services include electricity and gas supply, energy management solutions, and renewable energy options. Customers can also purchase smart home devices and energy-efficient appliances from the company.Location
EDF Energy is located in Gloucester, England. The area is known for its natural beauty and is home to many businesses, including several other energy companies. Customers can expect to experience a mix of urban and rural environments in the area. The closest public transportation options to EDF Energy are the Gloucester train station (3 miles), the Stagecoach bus stop (0.3 miles), and the Barnwood Link Bus Stop (0.1 miles).Benefits
Customers should choose EDF Energy because of the company's commitment to sustainability and reducing its carbon emissions. EDF Energy also offers a variety of energy management solutions and renewable energy options, making it easy for customers to reduce their own carbon footprint. Additionally, the company has a strong reputation for customer service and reliability.Good to Know
Customers should be aware that EDF Energy is primarily a nuclear power company, and that not all customers may be comfortable with that fact. However, the company takes safety very seriously and has a good track record in terms of safety and reliability.Reviews
Overall, customers are generally satisfied with EDF Energy's services and customer support. The company has received high marks for its reliability and commitment to sustainability. However, some customers have complained about the company's pricing and billing practices.FAQ
What safety measures does your company have in place to prevent nuclear accidents?
At EDF Energy, we take safety very seriously and have a variety of measures in place to prevent nuclear accidents. Our facilities are designed to be safe and secure, and we have strict procedures for monitoring and maintaining them. We also provide extensive training for our employees and have emergency response plans in place in case of any incidents.How do you dispose of nuclear waste?
We follow strict regulations and guidelines for disposing of nuclear waste. We store it securely on site until it can be transported to a designated disposal facility. The waste is generally stored in specially designed containers that are designed to prevent any leaks or contamination.What is the lifespan of a nuclear power plant and how often is it maintained?
The lifespan of a nuclear power plant can vary, but they are generally designed to operate for many decades. We have a rigorous maintenance program in place to ensure our facilities are operating safely and efficiently. We conduct regular inspections and tests, and repair or replace any equipment as necessary.What is your company's policy on transparency and communication with the public about any incidents or issues related to your nuclear facilities?
Transparency and communication are important to us at EDF Energy. We believe in being open and honest with the public about any incidents or issues related to our nuclear facilities. We have a dedicated team that works to keep the public informed, and we provide regular updates and information through various channels, including our website and social media.Can you provide information on the environmental impact of your nuclear power plant?
We take our responsibility to the environment very seriously and work to minimize the impact of our operations. While nuclear power does produce some waste, it is a clean energy source that does not produce greenhouse gases or contribute to air pollution. We also work to protect wildlife and their habitats around our facilities.Reviews
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Ian Hembo
Hopelessly inadequate at dealing with anything more than the most basic interactions.
05-05-2023
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Nick Lake
Awful company to deal with. If you have the pleasure of calling them, you go to an off shore call centre where the background noise is awful. They can never help and you end up achieving nothing. The customer service is appalling. As soon other option going to leave.
26-03-2023
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Dolgu Anamaria
a company that does not deserve the trust of customers, they sent me a bill of £446 even though I have a pay as you go card, I will appeal to the Ombudsman
26-03-2023
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zahra moghimi
Horrible company! I am a single person living in a 1 bed, working 6 days a week away from home and every month being charged for a family of 6 with 5 televisions, 4 washing machines and 7 Xboxes!! Avoid at all cost! They sent me bills with random numbers to pay 500£ a month!
26-03-2023
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Andy Wood
EDF ENERGY customer services, an oxymoron if there ever was one. Their contact service relies on clearly overworked individuals fighting fires via WhatsApp. They’re told to type the system is designed with the customer experience in mind. However the customer experience is deplorable. Their contact system is designed to maximise EDF profits. Send a message when it’s convenient for the customer, only to receive an automated reply informing you EDF will respond within 24 hours, when it’s convenient for them. Request a refund of the £1,300+ credit you have with EDF to be told it will arrive within 5 working days. After 11 working days and endless messages via WhatsApp (each time having to go through the nonsensical security which is typed above in the message thread half a dozen times) I was told there’s a technical problem and EDF aim to resolve my refund by the 24th (another 10 working days). So I ask. Is the EDF system set up for the benefit of customers or for the benefit of EDF? Their obscene profits would suggest the latter.
26-02-2023
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Bingying Deng
This is the first time I have ever made a formal complaint or make a negative review! We were transferred to the EDF after our original supplier went bust. We moved house recently and we transferred our account with the EDF recently. Upon moving to the new property, we tried to give our meter readings online but we were only able to give electricity reading, there is no option to give gas reading. We called the costume services and we were told there is no gas supply to the property even though there was gas. We called them again and this time we were told there was a gas supply but on diffident account! How is this even possible for one property to have two different accounts! We called again and asked for this to be sorted, they said it will be sorted it and both accounts will be merged together, but the escalation would be made for this to happen. We waited but still nothing. 2 months passed now, with no action, we don’t really know how much we are meant to paid for gas as we don’t have any detail for that account. We attempted to raise a formal complaint today. We have called 5 times, each time we called we have been hang up on with no action to been taken. The costume service are really rude and really poor!! If I could give 0 or minus score, I would!! The next step for us will be raise a complain to the Ombudsman now. Although the energy suppliers are pretty much all same price now, please do your research on the costume service. If we knew they are that incompetent we would not have chosen this supplier! Avoid them at any cost!!
26-02-2023
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Frank Sendler
Worst customer services ever! They claim outstanding invoices when I moved to another supplier 2 years after leaving and now passed me on to debt collector - even though I provided evidence of payments. Avoid EDF at all cost!
26-01-2023
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Samuel Turner
Customer Service is disgusting, there seem to be few experienced staff, each time you call you get a different answer, they don't know what they are doing, seem to not know their systems, and can't process simple tasks, there needs to be a significant amount of training to be carried out here, I'm left after each call feeling frustrated, upset and anxious, I don't know what to do about my problems as they don't seem to know how to help
26-12-2022
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Karl Williams
Awful, destroying peoples businessess and livelihood day by day. I'm going to iva, you won't get 1 penny of the £15000 I owe you for 3 months of not being open even had the cheek to drop it a few grand if I pay straight away.
26-10-2022
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Henry Welling
Waited 2 months for them to come look at installing a Smart Meter. When they came (November 2021), they said their system was down and they'd need to come back. I then had to wait until June for them to contact me. They said they'd come on the 21st of July. They never turned up and I never heard anything back. It's extremely difficult for me to top up my electricity stick because the buses in my area have been cancelled and I don't drive. With rising energy costs, I'd also like to keep an eye on my energy usage. Poor service and I'm extremely disappointed.
26-09-2022
