Eden Fiat Basingstoke
Eden Fiat Basingstoke is a car dealership located in Basingfield, England. They offer a wide range of services including Lancia, Alfa Romeo, Fiat, Hyundai, Jeep, and Saturn dealerships, as well as being an alternator supplier and car accessories store. They specialize in cars, boats, and motorcycles, and also offer machinery and equipment. With a focus on customer satisfaction, Eden Fiat Basingstoke is a top choice for those in the market for a new or used vehicle.
Introduction to Eden Fiat Basingstoke
Eden Fiat Basingstoke is a car dealership based in Basingfield, England. The company was founded in 2008 and has since become a reputable name in the car dealership industry. What sets Eden Fiat Basingstoke apart from other car dealerships is their wide range of car options, including Lancia, Alfa Romeo, Hyundai, Jeep, and Saturn. They aim to provide customers with quality cars at affordable prices.Services & Products
Eden Fiat Basingstoke offers a variety of services to their customers. They sell new and used cars from a range of different brands. Additionally, they provide alternator supplies and car accessories. Customers can also visit their showroom to see the latest models and speak to a sales representative about financing options.Location
Located on 35 London Rd in Old Basing, Basingstoke, Eden Fiat Basingstoke is situated in a bustling area of town. Customers can expect to find a variety of shops, restaurants, and other businesses in the area. The closest public transportation options include the Basingstoke train station, which is 2.6 miles away, and the Old Basing bus stop, which is 0.2 miles away.Benefits
Eden Fiat Basingstoke offers customers a range of benefits. They have a team of knowledgeable sales representatives who are available to answer any questions customers may have. They also provide financing options for customers who need it. Additionally, their wide range of car options means that customers can find a car that best suits their needs.Good to Know
Customers should be aware that while Eden Fiat Basingstoke offers a variety of car brands, they specialize in Fiat cars. Additionally, the showroom is closed on Sundays.Reviews
Customers have praised Eden Fiat Basingstoke for their exceptional customer service and competitive prices. Many have also noted the wide range of car options available at the dealership. However, some customers have reported issues with the financing process. Overall, the company has received positive reviews from customers.Amenities
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service center
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parts department
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showroom
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courtesy shuttle
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wi-fi
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refreshments
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car wash
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pick-up and delivery
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test drive
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financing
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warranty
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pick-up
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pick-up & delivery
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credit card payments
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free parking
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on-site mechanic
FAQ
What types of alternators do you supply?
We supply a range of alternators for various makes and models of cars, including but not limited to Fiat, Hyundai, Jeep, Alfa Romeo, and Lancia.Do you offer any warranties or guarantees on your alternators?
Yes, we offer a warranty on all of our alternators. The length of the warranty may vary depending on the specific product, so please check with our team for more information.Can you provide information on any current promotions or specials for Alfa Romeo vehicles?
We recommend checking our website or contacting our team directly for any current promotions or specials for Alfa Romeo vehicles. We are constantly updating our offers, so it's best to check regularly.Can you provide me with a history report of the vehicle I am interested in, including any previous accidents or damage?
As a dealership, we can provide you with a vehicle history report for any of our used cars. This report will include information on any previous accidents or damage.What financing options do you offer for purchasing a Lancia car?
We offer a range of financing options for purchasing a Lancia car, including loans and leasing options. Our team can help you find the best financing option to fit your budget and needs.Reviews
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Sidney Copley
I have just been to Edens to try and get a part for my Fiat 500 to be told they no longer have the dealership for Fiat the lost it just after christmas good job too
18-02-2023
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Jeff Flynn
18-01-2023
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Samuele Pavone
Absolutely appaled at the service; paying main dealer privilege to get my car fixed with none of the benefits. Booked my car in to have a fault light looked at; expected a large bill and sure enough got diagnosed £1900 which was fine. After I'd arranged payment, rang up to find out how long it would take to fix, on the understanding that it was a large job. Was shocked to find that, after having waited two weeks to book my car in, I would have to wait a further two weeks before any work could start. I then asked if a courtesy car was available only to be told that they wouldn't have any available but "helpfully" I could get a discount if I wanted to hire a car from Enterprise. Edit: after complaining I was offered a courtesy car, but only after two weeks. Also, have just rung to find out my car repair is delayed (again) You've now had my car 5 weeks and still not fixed it; using the same excuse of "lack of manpower" as you did five weeks ago
18-10-2022
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Paul Wright
Omg such a similar experience to the previous post - ordered a new car back in early March promised it in May and here I am in August with no car and no updates - literally having to chase for any information - sales team never respond to calls despite promising to do so - sales manager never responds when escalated to him - service is appalling - here I am on Tuesday waiting for a response from Eden having been promised a call back by the sales manager who was absolutely definitely going to call before 9pm - guess what he didn't - do not use this franchise under any circumstances - lots of promises none delivered - this will be my fifth purchase from them there won't be a sixth!!!! If I could give zero stars I would. UPDATE 15th September so still no car and still no idea when it will arrive which is ironic really when I've just been invited to another fiat event, which I bought my car through in their February event. I phoned their sales team to enquire when a car bought in their September event would arrive as I was aware that there was a worldwide shortage of new cars. I described the exact model I'm still waiting for and was told delivery would be in October/November funny that as I still have no date for my car and have now had to pay the balloon payment on my current car!! I think Fiat are being economical with the truth when it comes to securing a sale - BE WARNED!!!
18-09-2022
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Gary Boreham
UPDATE - 4 Sep 2022: I was eventually able to collect my car from Eden Motors at the end of July. I must say that, the customer service I received when I actually collected the car was exemplary. The Eden Motors team at their Basingstoke outlet completely redeemed themselves in my eyes. The sales manager, Martin, and Riley the young sales assistant, both went out of their way to ensure that the experience of collecting my new car was as we would all hope it would be. As an added bonus, whilst waiting for the paperwork to be finalised, I was offered a test drive of the electric FIAT 500, which was superb. The sales manager took the time to explain why the earlier mix ups had occurred and sincerely apologised for the misunderstanding. In the days after the sale was completed, I received follow up calls and emails to make sure I was happy with the car. What I appreciated most was that the team genuinely listened to my complaints and certainly appear to have taken action to help improve their customer liaison. And….the new car is fabulous too. As a result, I have no hesitation in amending my review and giving them a well deserved 5-stars, and I look forward to their call in about three years to look at replacing this FIAT 500 with a shiny new electric one. Original review: I was invited into Eden mothers early in 2022 to look at a new car, even though my current car was just over a year old. It appears that, with the supply of new cars being so unreliable, the dealerships need more second hand cars. Stupidly, I fell for it. I was told my sparkling new Fiat 500 would be available at the end of April. However the delivery date soon slipped to the end of May / early June, then it slipped again to August / September. On each occasion, I had to chase for the information. It is now late July, and I was told this week that the car is now in the dealership and to get in touch to arrange the exchange. As I am away for the next two weeks or so, I asked to collect it this evening, Thursday, 28 July, as Thursdays are late opening. I have now spent most of this week just trying to get somebody to get back to me to confirm what is going on. Either, they are so ridiculously under staffed that they simply can’t respond, or they actually don’t care about the customer at all. My frustration has reached a new high now as I was assured by the salesperson this afternoon that he would get back to me by 5pm to confirm if I could collect the car this evening, being that I live well over an hour’s drive from the dealership; it is now 5.27pm and no call. I can only presume that I won’t be collecting the car. In short, the customer service has been atrocious. If I do eventually get the car, I will make use of the servicing deal that has been offered, then have nothing further to do with Eden FIAT. My advice, especially if your blood pressure is high, is to go elsewhere.
18-09-2022
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David Nunn
A really good team at Eden, always been impressed by service received
18-08-2022
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Pam Pothecary
18-07-2022
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Hayley C
Great service and friendly staff.
18-07-2022
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Tony Douglas
Helpful
18-07-2022
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Dave
Parts department are always helpful.
18-06-2022