Eckoh
Eckoh is a UK-based company located in Hemel Hempstead that specializes in call centers and telecommunications. They provide innovative solutions for businesses looking to improve their customer service and communication strategies. With a focus on cutting-edge technology and exceptional customer support, Eckoh is a trusted partner for companies of all sizes.
Introduction to Eckoh
Eckoh is a company based in Hemel Hempstead, England that specializes in call center and telecommunications services. Founded in 1993, their goal is to provide secure payment solutions and customer service to businesses of all sizes. What makes Eckoh unique is their patented technology that allows customers to make payments securely over the phone without sharing sensitive information with the agent.Services & products
Eckoh offers a range of services including call center solutions, payment security, and customer engagement. Their call center solutions include automated speech recognition and interactive voice response technology to improve customer experiences. Additionally, their payment security solutions allow for secure payments over the phone and online. Finally, their customer engagement tools help businesses interact with customers across multiple channels.Location
Eckoh is located in Telford House, Corner Hall, Hemel Hempstead. The area is known for its business parks and office buildings, with many companies in the telecommunications and technology industries. There are several public transportation options in the area including a bus stop within walking distance and two train stations, Apsley and Hemel Hempstead, each about 2 miles away.Benefits
Customers should choose Eckoh for their expertise in call center and telecommunications services, as well as their commitment to secure payment solutions. Their patented technology ensures that customer information is safe when making payments over the phone. Additionally, their customer engagement tools can help businesses improve customer experiences and increase loyalty.Good to know
Customers should be aware that Eckoh's services may require integration with their existing systems and processes. However, Eckoh provides support throughout the implementation process to ensure a smooth transition.Reviews
Customers have praised Eckoh for their reliable and secure payment solutions, as well as their helpful customer service team. Many have noted that the company's technology has improved their overall customer experience.Amenities
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24-hour service -
voip technology
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live answering
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toll-free number
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call recording
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multi-language support
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customer relationship management
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call tracking
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automated call distribution
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queue management
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call barging
FAQ
What level of training do your call center agents receive?
We provide our call center agents with extensive training, including product and service knowledge, customer service skills, and communication techniques. Our agents undergo regular training and development sessions to enhance their skills and keep up with industry best practices.How do you ensure the quality of customer service provided by your agents?
We have a quality assurance program in place that includes regular monitoring and evaluation of calls, feedback and coaching sessions for agents, and continuous process improvement initiatives. We also conduct customer satisfaction surveys to gather feedback on our service and make necessary improvements.What types of services do your call centers offer?
We offer a wide range of call center services, including inbound and outbound customer service, technical support, sales and order processing, appointment scheduling, and more. Our services are customizable to meet the specific needs of our clients.Can you provide examples of successful customer service experiences you've provided for other clients?
Yes, we have numerous success stories of providing exceptional customer service for our clients. For example, we helped a client in the healthcare industry improve their patient satisfaction scores by implementing a dedicated customer service team that provided personalized and empathetic support to patients.How do you ensure the security and privacy of customer information during interactions with agents?
We have strict security measures in place to ensure the confidentiality and privacy of customer information. This includes secure data transmission protocols, restricted access to customer information, and regular security audits and assessments. Our agents are also trained on data protection regulations and best practices to ensure compliance and safeguard customer information.Reviews
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Georgios Stathopoulos
21-05-2023
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Nazmus Sakib
28-10-2022
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Harjit Lakhan
28-09-2022
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Bharat Joshi
28-05-2022
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Tee Zee
AVOID! Wish I’d read the reviews before applying! Told them about pre booked holidays at interview stage & was given shifts during that period, when I mentioned I’m away was made to feel bad & told I’d have to work! Training is overly long winded & SUPER boring! Unfortunately the team leader I had … well … wasn’t a great “team leader”. Oh, pay is peanuts!
28-05-2022
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Clare Andrews
Very friendly place
28-05-2022
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Sky Louise
28-05-2021
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Esosa Aibangbee
28-05-2021
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Nicola Sear
Avoid at all costs. Do not care about human beings, just care about numbers.
28-05-2021
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Raigho Husky
Best avoid!
28-05-2021
