Ebac Group
Ebac Group is a leading manufacturer of ventilating equipment based in Newton Aycliffe, England. With a focus on manufacturing and fabrication, the company produces high-quality products that meet the needs of a diverse range of industries. As one of the top ventilating equipment manufacturers in the United Kingdom, Ebac Group is committed to providing innovative solutions that improve air quality and promote a healthier environment.
Introduction to Ebac Group
Ebac Group is a British manufacturing company that specializes in producing dehumidifiers and water coolers. Founded in 1972 by John Elliott, the company has since expanded its product line to include air purifiers and washing machines. Ebac Group is unique in that it is the only manufacturer of water coolers in the United Kingdom.Services & Products
Ebac Group offers a variety of products, including dehumidifiers, water coolers, air purifiers, and washing machines. The dehumidifiers are designed to remove excess moisture from the air, while the water coolers provide refreshing, filtered water. The air purifiers are ideal for those who suffer from allergies or asthma, and the washing machines are energy-efficient and environmentally friendly.Location
Ebac Group is located in Newton Aycliffe, a town in County Durham, England. The area is home to a number of businesses, including manufacturers and technology companies. Visitors to the area can expect to experience the friendly local culture and enjoy the beautiful green spaces. The closest public transportation options are the Newton Aycliffe railway station (1.5 miles away), the Darlington railway station (5.5 miles away), and the Durham Tees Valley Airport (12 miles away).Benefits
Customers should choose Ebac Group for their high-quality, energy-efficient products. The company is committed to reducing their carbon footprint and providing eco-friendly solutions for their customers. In addition, Ebac Group offers excellent customer service and a 10-year warranty on their dehumidifiers.Good to Know
Customers should be aware that Ebac Group only manufactures their products in the United Kingdom. This allows them to maintain strict quality control and ensure that their products are made to the highest standards.Reviews
Customers rave about Ebac Group's high-quality products and excellent customer service. Many customers appreciate the energy-efficient features of their products and the company's commitment to sustainability. Overall, customers are extremely satisfied with their experience with Ebac Group.Amenities
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air conditioner -
heater
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ventilation system
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air filter
FAQ
What types of ventilating equipment do you manufacture?
We manufacture a range of ventilating equipment, including air purifiers, dehumidifiers, and industrial fans. Our products are designed to improve indoor air quality and maintain optimal ventilation in various settings.Can you provide me with a list of your previous clients and projects?
We prioritize the confidentiality and privacy of our clients, so we do not disclose their information publicly. However, we have worked with a wide range of industries, including healthcare, hospitality, commercial, and residential.Do you offer customized solutions for specific ventilation requirements?
Yes, we offer customized solutions to meet specific ventilation requirements. Our team of experts works closely with clients to understand their needs and develop tailored solutions that meet their unique requirements.What is your lead time for manufacturing and delivering the equipment?
Our lead time for manufacturing and delivering equipment varies depending on the product and quantity ordered. Typically, we aim to deliver our products within a few weeks of receiving the order. However, we can provide more specific information for each order upon request.What is your warranty policy for your products?
We offer a standard warranty of one year for all our products. However, we also provide extended warranty options for clients who require additional coverage. Our warranty covers any defects or malfunctions in our products and ensures that clients receive reliable and high-quality equipment.Reviews
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Ben Pedley
Absolutely awful follow up service. Bought one of their expensive hot and cold washing machines to find it rarely spins properly. Have had it 5 months. Rang their "support" very early on and was told they were aware, and waiting for a software update......no further communication. Rang 2 months later and was told that the engineers were now doing the software update and we were on the list. Rang last week and was told we would now be prioritised!! My wife now would like me to pull it out and get one from Currys!! So pretty much every load needs to be re spun several times. Using more time and energy I wish we had just sent it back at the start. But were told we needed to do that within 30 days, or similar (we did make the first call within 30 days. I feel they should have swapped it/had it back if they knew there was a problem) Do not buy one of their washing machines unless you are sure it has had this issue sorted Still waiting.......hopeless. It's always us ringing them
26-02-2023
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Peter Michaels
Absolutely shocking customer service, I rang for sales and they knew nothing about their own dehumidifiers other than what’s on the website, spent ten minutes just to get the woman to listen to the question I was actually asking. It’s completely put me off buying from this company, which is a shame as I was intending on buying British made. Furthermore, the number they give on their website for customer services doesn’t connect (I had to dig to find a connectable number), which makes me wary that they will be very difficult to deal with regarding any warranty or other issues. Not what you’d expect for the heavily priced units they sell. Clearly a marketing first kind of company rather than one that focuses on effective technology.
26-02-2023
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Timothy Bamford
Excellent, fantastic machines made in the UK with a 7 year guarantee and great customer service. You can't fault that. Crackin good value. 👍👍👍👍👍
26-01-2023
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Mustapha Toke
Can't fault them at all, quality machines made in Britain, mahoosive long guarantee and great customer service. Proper canny 👍
26-01-2023
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Hilke Klewitz
Placed an order online. They were happy to take my money immediately, then message several working days later to say they have no stock. You need to sort out your online ordering system so that people can't order what you don't have. I have now wasted several days when I could have purchased elsewhere. Can't comment on the products, but their processes just aren't good enough.
26-01-2023
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Geoff Garrett
I have both washing machine and dehumidifier. Products i believe are very good but their customer service team need to read their title 'Customer' service. To cut a long story short, their delivery partner failed to deliver on several occasions. I eventually gave up cancelled and travelled to their HQ and purchased one direct. Their 'Customer' service team have failed to refund till the item is returned by their delivery partner who failed to deliver to me!! No time frame given, this is shambolic customer service in todays world and is a poor reflection on the company
26-01-2023
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ian ford
Product OK . Customer service terrible . De-humidifier ordered with 24hr delivery paid for . 3 days later product arrived . Chased via email , reply eventually received after delivery had been made advising "First time this has happened " ! Don't believe that as many reviews advise long delivery. Then i realised EBAC had never emailed or sent with product any Invoice/ receipt so i sent an email asking for one . 3 days later Invoice emailed to me with incorrect invoice details(Invoiced to themselves not me) . I immediately emailed back and have chased 3 times in-between now and 16 days later still waiting for a reply. They are not replying to any emails sent . Tried calling twice ....on hold 30 minutes . This company pride themselves on being a British Company and warn about using Chinese products .I bought in to Ebac for that reason . Regretting that now as customer service is terrible . Shame .
26-12-2022
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Géza Podmaniczky
26-12-2022
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Michaela Felber
Horrendous experience. Bought the 2650e nearly two years ago. Keeps breaking down and doesn't extract properly. Shocking customer service., so stressful. Take 10 days to respond to emails. Ages to pick up the phone.If the machine breaks down you will have to use a days holiday as you cannot just send it back. Worst experience. Just got my repaired dehumidifier back and surprise surprise it doesn't work!!!!!!!
26-11-2022
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Karen Cooper
26-11-2022
