Eastlight Community Homes
Eastlight Community Homes is a real estate and housing company based in Braintree, England. They specialize in providing low-income housing programs and mobile home rental agencies. They also offer services related to gated communities, housing associations, and housing utility companies. As a public sector and society-oriented company, Eastlight Community Homes is committed to providing affordable and high-quality housing solutions to its clients.
Introduction to Eastlight Community Homes
Eastlight Community Homes is a housing association that provides affordable housing solutions for low-income families in the United Kingdom. The company was established in 2018 as a result of a merger between Greenfields Community Housing and Colne Housing. Eastlight Community Homes is unique because it is a not-for-profit organization that reinvests its profits back into the community. The company is committed to delivering high-quality services to its customers and creating sustainable communities.Services & Products
Eastlight Community Homes offers a range of housing solutions, including social housing, affordable rent, and shared ownership. The company also provides support services to help customers maintain their tenancies and improve their quality of life. Customers can access a range of services, including repairs and maintenance, gas safety checks, and tenancy advice.Location
Eastlight Community Homes is located in Braintree, a town in Essex, England. Braintree is a thriving town that offers a range of businesses and amenities, including shops, restaurants, and leisure facilities. The town is well-connected with excellent transport links to London and other major cities. The closest public transportation options to Eastlight Community Homes are Braintree Station (2.2 miles), Cressing Station (2.5 miles), and Braintree Freeport Station (2.6 miles).Benefits
Customers should choose Eastlight Community Homes because the company is committed to providing affordable housing solutions that meet the needs of low-income families. The company has a strong track record of delivering high-quality services and creating sustainable communities. Customers can also benefit from the range of support services offered by the company, which can help them maintain their tenancies and improve their quality of life.Good to Know
Customers should be aware that Eastlight Community Homes is a not-for-profit organization that reinvests its profits back into the community. This means that the company is committed to delivering high-quality services and creating sustainable communities, rather than maximizing profits.Reviews
Customers have praised Eastlight Community Homes for its commitment to providing affordable housing solutions and creating sustainable communities. Customers have also appreciated the range of support services offered by the company, which can help them maintain their tenancies and improve their quality of life. Overall, customers have been impressed with the high-quality services provided by Eastlight Community Homes.FAQ
How does the Housing Association handle maintenance and repairs for their properties?
At Eastlight Community Homes, we have a dedicated team responsible for maintenance and repairs of our properties. Our tenants can report maintenance issues through our online portal or by contacting our 24-hour customer service hotline. We prioritize urgent repairs and aim to resolve all issues as quickly as possible to ensure our tenants' comfort and safety.Can you provide information on your customer service policies and procedures?
We pride ourselves on our excellent customer service at Eastlight Community Homes. Our policies and procedures ensure that our tenants receive timely and professional assistance. Our customer service team is available 24/7 through our hotline, and we also have an online portal where tenants can access information and report issues. We aim to resolve all queries and issues as quickly as possible to ensure our tenants' satisfaction.What is the average monthly cost for rent in your low income housing program?
At Eastlight Community Homes, we offer affordable housing options for low-income households. The average monthly cost for rent in our low-income housing program varies based on location and property type. We encourage interested parties to contact us directly to discuss specific rental costs and availability.Are there any additional fees or hidden costs that I should be aware of?
At Eastlight Community Homes, we believe in transparency and honesty. We do not charge any hidden fees or costs to our tenants. Our rental agreements clearly outline all costs associated with renting a property from us, including rent, utilities, and any applicable fees such as a security deposit or late payment charges.Is there a security deposit required before renting a mobile home?
Yes, we require a security deposit before renting a mobile home. The amount of the security deposit varies based on the property and is outlined in the rental agreement. The security deposit is refundable at the end of the tenancy, provided there is no damage to the property beyond normal wear and tear.Reviews
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Marianne Smith
A badly run housing association happy to commit fraud using different housing reference numbers does not help disability tenants support staff are no help and they will face legal action
26-05-2023
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Siobhan Davey
Awful landlords! Never show up for repairs after waiting in all day. Mouldy,damp and cold properties.
26-05-2023
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Ronnie Ward
If I could give minus stars I would shambles of a housing "company" I have had broken security doors on the property for the past year not been repaired mold issues which I've been told is due to damp and I need to and i quote "close/block extractor fans with toilet paper or a tea towel" and now communal aerial not working all of which we are being charged for weekly yet to be repaired not helpful and certainly not officiant! Raging useless *****
21-05-2023
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Max Ringland
Popped into eastlight Council offices this morning and it must be the poshest council office in the country, the reception is more like a posh hotel was even offered tea/coffee &biscuits why we waited, staff was spot on .think it's great.
28-04-2023
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Courtney Nelson
If I could give no stars I would! Been complaining about my front door for about 3-4 years! Keeps being pushed back and they lie when you have proof of what was said. The door is rotten and so draughty and has condensation on the glass and even the wood but they won’t do nothing about it!
28-04-2023
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kevin nelson
Had attempted break in at our garage.was told I need a crime number which I got then told they cannot repair it until mid June.what a joke
28-04-2023
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Fiona Cursons
Very smooth process when taking our deposit monies and looking to complete on the property. 5 stars up until the point monies were received. Since that moment the service has been atrocious. The emergency line is useless, staff lack common sense and do not keep us informed. They do not chase on our behalf. We are still awaiting our gas and electric bills to be set up nearly 5 months after moving into the property. Not once have I had a positive experience with them since the day of completion.
28-03-2023
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Stella Anderson
Absolutely disgusting ignoring the situation regarding mould & the grit & grim they caused constantly lying & treating their tenants differently
28-03-2023
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mike goymer
leaky guttering causing water to splash down on wooden flat roof when it rains affecting sleep to be told 41 days upon reporting what a joke
28-03-2023
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Graham Farmer
28-03-2023
