East Hill Surgery
East Hill Surgery is a medical office located in Colchester, England. They specialize in providing healthcare and medicine services to their patients. With a team of experienced professionals, East Hill Surgery is committed to providing high-quality medical care to all their patients.
Introduction to East Hill Surgery
East Hill Surgery is a medical office located in Colchester, England. The company was founded with a mission to provide excellent healthcare and medicine services to the local community. East Hill Surgery has been serving patients for many years and has established itself as a trusted healthcare provider in the area. What sets this company apart is their commitment to providing compassionate and personalized care to their patients.Services & Products
East Hill Surgery offers a wide range of medical services to their patients. They provide general medical consultations, immunizations, family planning services, and minor surgical procedures. Additionally, they offer specialized services such as diabetes management, asthma care, and hypertension management. Patients can also purchase prescription medications and medical supplies through East Hill Surgery.Location
East Hill Surgery is located in the heart of Colchester, a bustling town in England. The area is home to a variety of businesses, including retail shops, restaurants, and other medical offices. Patients can expect a friendly and welcoming environment at East Hill Surgery. The office is conveniently located near public transportation options, including the Colchester Town train station (0.5 miles), the bus stop on East Hill (0.1 miles), and the Colchester Bus Station (1 mile).Benefits
Customers should choose East Hill Surgery because of their commitment to providing high-quality healthcare services. Patients can trust that they will receive personalized and compassionate care from the team of experienced medical professionals. East Hill Surgery also offers flexible appointment scheduling and online prescription refills, making it easy for patients to access the care they need.Good to Know
Patients should be aware that East Hill Surgery operates on an appointment-only basis, so it's important to call ahead to schedule an appointment. Additionally, patients should bring their insurance information and a list of any medications they are currently taking to their appointment.Reviews
Customers consistently rate East Hill Surgery highly for their friendly and knowledgeable staff, convenient location, and excellent healthcare services. Patients appreciate the personalized care they receive and feel confident in the expertise of the medical professionals at East Hill Surgery.Amenities
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exam room -
waiting room
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x-ray machine
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wheelchair access
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parking lot
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insurance accepted
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credit cards accepted
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after hours care
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primary care
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specialty care
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pediatric care
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geriatric care
FAQ
What medical services do you offer at your office?
At East Hill Surgery, we offer a wide range of medical services including general consultations, vaccinations, blood tests, minor surgeries, and chronic disease management.What are your office hours and how do I schedule an appointment?
Our office is open Monday through Friday from 8am to 6pm, and Saturdays from 8am to 12pm. You can schedule an appointment by calling our office during business hours or by booking online through our website.Do you accept insurance? If so, which providers do you work with?
Yes, we accept most major insurance providers including Bupa, AXA PPP, and Aviva. We also accept NHS patients.How do you ensure patient privacy and confidentiality?
At East Hill Surgery, we take patient privacy and confidentiality very seriously. We have strict policies in place to protect patient information and our staff is trained to adhere to these policies. We also use secure electronic medical records and limit access to patient information to authorized personnel only.What should I expect during a typical visit to your office?
During a typical visit to our office, you can expect to be greeted by our friendly staff and escorted to the exam room. You will then meet with one of our experienced doctors who will discuss your medical history, perform a physical exam, and address any concerns or questions you may have. After the exam, the doctor may recommend further testing or treatment and will work with you to develop a plan of care.Reviews
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Connie Godden
Nearly impossible to get an appointment here. Usually end up giving up but have now registered at a new practice instead.
23-05-2023
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Malcolm Clarke
Helpful staff, but not very happy with patients.
14-05-2023
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Jo Kedian
East Hill are wonderful. They may have an old building but my goodness the staff are so knowledgeable, their systems for transferring you appropriately amazing, they have a variety of specialists amongst the GPs and I honestly can’t fault them.
07-05-2023
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hatcheck honey
This place has really gone downhill. They won’t even let you through the front door anymore . You have to walk round the back through the car park Down a corridor and back on yourself only to face Disgruntled receptionists . I struggle every month to get the 3 items on my prescription. I’m sick to death of having to phone and visit in order to solve the same problem over and over. OPEN THE FRONT DOOR 😖
28-04-2023
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Jenny Price
Five stars for the service I’ve received during the pandemic and since despite the horrendous pressure these doctors and nurses are under, I cannot fault them seeing it from both sides as a patient and an ex nurse. I am an asthma sufferer and only once during this time was I unable to get an appointment and was seen very quickly at the walk- in centre. Keep up the good work and not forgetting the receptionists too, I wouldn’t want their job!
28-03-2023
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Melissa S.
What a bad service, especially from the secretaries. My baby has been registered here since Nov 2022, and I went yesterday to the walk in service, doctor said to go again the next day but I can't make it because of the weather and I call to try and find another time, and the lady on the phone says my son is not registered there "sorry". Worse than a third world country.
28-03-2023
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Lama Ghazi
Very bad service
28-02-2023
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RITA
Horrible service. Had to call over 60 times to get through. Understandable that it’s busy, I am busy myself as a health professional so I definitely understand the pressures but why is it when I finally get through to someone, they are telling me the person I’m calling regarding isn’t registered and trying to question my integrity by asking if they may be registered at castle surgery? No. Also, as I’m trying to explain the receptionist has hanged up the line on me. I’m having to call back AGAIN. We registered at this surgery this year, very rude staff. I appreciate they’re overwhelmed and overworked with the current NHS pressure but why didn’t they call back? No excuses there. The line obviously didn’t cut off as they would have called me back immediately. Appalling to say the least, is this what we pay our taxes for? To get this kind of service? When someone needs to see a GP we do all we can and then we have no choice but to arrange something, the staff make it even more challenging than it needs to be.
28-12-2022
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Holly Christina
I’ve been registered here for for over 30 years and since covid it is has gone drastically down hill. Only way to get through to them is with non urgent online requests which normally results in a call back message. They never answer the phone, totally unacceptable and inaccessible. Time to go elsewhere
28-12-2022
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Raimonda Vysniauskaite
Not fair that I'm rating the whole Surgery, as I have good and bad experiences with different people who works there. Sadly,today I felt ditched. Appointment 7.50am, opening 8am, been waiting from 7.45am and accused that I'm late when they opened at 8am. After I said I've been waiting earlier, they said someone came out and called names, which is not true as well. After misunderstanding they just rudely asked me to call and reschedule my appointment .
28-08-2022
