E B Granite Ltd
E B Granite Ltd is a company based in Peterlee, England that specializes in supplying granite for building and construction purposes. With a focus on quality and customer satisfaction, E B Granite Ltd is committed to providing top-notch products and services to their clients. As one of the leading granite suppliers in the United Kingdom, E B Granite Ltd has built a reputation for excellence in the industry.
Introduction to E B Granite Ltd
E B Granite Ltd is a family-owned business that has been operating since 1997. The company specializes in providing high-quality granite products to the building and construction industry. What sets E B Granite Ltd apart from its competitors is their commitment to providing exceptional customer service and their ability to customize products to meet the specific needs of their clients.Services & products
E B Granite Ltd offers a wide range of granite products, including worktops, countertops, cladding, and flooring. They also provide bespoke design services, ensuring that clients get exactly what they want for their projects. The company sources top-quality granite from all over the world to ensure that their clients get the best products available.Location
E B Granite Ltd is located in the South West Industrial Estate in Peterlee, England. The area is known for its thriving industrial sector, with a mix of manufacturing and service-based businesses. The location is easily accessible by public transportation, with the nearest bus stop, train station, and metro station all within a 10-minute walk from the company.Benefits
Customers should choose E B Granite Ltd for their granite needs because of their commitment to quality, customization, and customer service. They work closely with clients to ensure that they get exactly what they need for their projects, and they use only the highest quality materials to ensure longevity and durability of their products.Good to know
Customers should be aware that E B Granite Ltd takes their environmental impact seriously and strives to minimize waste and energy usage in their production processes. They also offer a range of eco-friendly products for those who are looking to minimize their carbon footprint.Reviews
Customers rave about the quality and craftsmanship of E B Granite Ltd's products. They also appreciate the company's willingness to work with them to create bespoke designs that perfectly fit their needs. Many customers also note the excellent customer service they received from the company, with staff going above and beyond to ensure their satisfaction.Amenities
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showroom -
installation service
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custom design
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sample pieces
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free consultation
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expert advice
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quality assurance
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aftercare service
FAQ
What types of granite do you offer?
We offer a wide variety of granite types, including but not limited to: black, white, grey, red, green, blue, and brown. We can also provide customized options for clients who have specific color or pattern preferences.How do you source your granite?
We source our granite from reputable suppliers from around the world, including Brazil, India, and China. We only work with suppliers who meet our high standards for quality and ethical sourcing practices.Can you provide references or examples of past projects?
Yes, we are happy to provide references and examples of our past projects. We have completed a wide range of projects, including residential and commercial countertops, flooring, and exterior cladding.What is your process for fabrication and installation?
Our fabrication process begins with precise measurements and digital templates to ensure a perfect fit. We use advanced machinery to cut and shape the granite to the exact specifications of the project. Our installation process involves carefully placing and securing the granite in place with a strong adhesive.Do you offer warranties or guarantees on your granite products?
Yes, we offer a 10-year warranty on our granite products, which covers any defects in materials or workmanship. We are committed to ensuring our clients are completely satisfied with their purchase and will work to resolve any issues that may arise.Reviews
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Gail Watson
Fantastic service , they came as part of our kitchen installers package , from the templating to the installing i could not fault them , a lovely bunch of lads , im thrilled to bits
28-12-2022
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James Tubbrit
I spent several days trying to contact these guys. The don’t answer the phone and they don’t respond to messages. What a way to run a business.
28-11-2022
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adrian hall
Fantastic service we were kept well informed throughout the process And the fitting team was brilliant and very polite Would definitely recommend them
28-10-2022
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Mrs Jayne Sarah
Service seemed good, until they got paid. We've had an issue with our quartz bench tops and our emails and answering machine messages have been ignored. They were part of the package with our kitchen cabinet suppliers, but I would not recommend them!
28-09-2022
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Sue
Like another reviewer we have tried repeatedly for months to get a response from this company. We have phoned, left lots of messages, both on the owners mobile and at the company base in Peterlee, e mailed and even driven miles to visit their base. On the rare occasions I have managed to speak to the manager, first I believed they understood what was needed and that they were happy to undertake the job but since then I've felt completely dismissed. This wasn't the case when they were installing our work surfaces - very happy to take our money when it formed part of a larger contract but not interested in a little remedial work. They say on their website. "Due to challenges caused by coronavirus (COVID-19), we're providing our customers with extra support and resources." Well we have seen absolutely no evidence of this, we need their help but they are just not listening infact they seem to be actively ignoring our numerous attempts to contact them.
28-05-2022
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Hazel Webb
I rarely put 5 stars on a review but can’t fault EB Granite. Their experience shone through when they came to measure up. Their service was exceptional. Staff were friendly but professional. The price was very reasonable.
28-05-2022
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Caroline
When spending thousands their service was spot on, but unfortunately when we've come back for a second job that is only small its been dreadful. It began positive saying they could do it and they provided some good advice while visiting the showroom, which I will add we had to take time off work to visit. However, when we have tried to get back in touch to order and left numerous voicemails over weeks they have ignored all our contact. This is really poor customer service and will no longer be recommending them anymore.
28-05-2022
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Stuart Logan
Really great service from start to finish, we had our kitchen worktops replaced in quartz and new sink/ tap supplied and fitted, the guys were really helpful from start to finish, talked through what we wanted and helped us pick the best style for us. Top quality worktops and a really.good job done by the fitters,would.highly recommend.
28-05-2021
