Dunster House Ltd. Basingstoke

FAQ

Reviews

• 

  Zoë Riley

  I am beyond speechless, how badly Dunster house has handled my order, and the replacements, due to extremely poor manufacturing, the lack of communication, the lack of empathy, the insult of compensation, the fact you CAN NOT ever speak to anyone after your order has arrived, emails take 24 hours to reply if your lucky and you wont get anyway, promised replacements in 2 weeks thats a lie, There is just no real customer care or service, they don't care, quick to take your money and order but once thats done they couldn't care less, Huge red flags Spend a lot of money and get nothing better than what you can buy from the asda, Really very disappointed and unhappy When ask about their complaint policy get told the person who couldn't less and who I've had to chase is the man And the rude and extremely unprofessional and nasty customer service manager Lisa has cancelled everything refusing me to speak to anyone else and has cancelled our replacement we are now 100s of pounds of pockets and no shed will be reporting trading standards, Never had a company leave me tears and speechless at their actions How do companies get away with this Would love a call from Alex or Chris Murphy surely they cant agree with how this company is handling complaints

  18-04-2023
• 

  Trevor Cooper

  From order to delivery communication was excellent. The product is topnotch with easy build instructions for diy-ers. The delivery guys even carried the wood to the build site for me. If only all orders were like this. Well done Dunster House.

  18-04-2023
• 

  Genetix 604

  I purchased a garage from Dunster two years ago which had two main vehicle doors, a pedestrian door on the side and a window. Just after Christmas I had an issue with the side door, the fork that comes from the door handle itself that goes into the frame wouldn't completely disengage so the door was stuck. The main garage doors are bolted from the inside for security so there was no way in. I contacted Dunster via email (you can't speak to someone on the phone!) and all the response was read the guarantee, the doors aren't covered but we can sell you a new one!! They were no help what's so ever. The only thing that is covered under the guarantee is the timber and the double glazed units but it wouldn't surprise me that they would wriggle out of that as well. I have now had to brake into my garage, destroying the side door and had to replace it, suffice to say I didn't go to Dunster for the replacement.....there's no way I would give them more of my money!!!!!

  18-03-2023
• 

  Mike Burnside

  Great service & great product. I ordered a log cabin from Dunster House & was quoted 2-4 weeks for delivery, 2 weeks later it's here & delivered by 2 really helpful chaps who carried it bit by bit (in the rain) to the bottom of our garden even though they're not obliged to take it further than the property boundary. All the parts were present & correct & a quick email sorted out a problem with assembly.

  18-09-2022
• 

  Michelle Hill

  Not a great experience with these guys - the attitude of their customer service staff is awful. We ordered a 4m x 6m cabin expecting to be able to use the length of the 6m walls. But there are big support structures at the 3m mark which chop the cabin into 2 halves. This wasn't shown in any of their official photos on the product page and when I questioned it they said we should have noticed this ourselves by looking at photos from other customers! They had zero empathy with our situation given we were no longer able to use the cabin as we intended to. I wouldn't have minded if they'd just said 'sorry this wasn't made clear' but not a single apology and bascially said it was our fault for not noticing this. Shocking customer service.

  18-06-2022
• 

  Justin Weik

  Fantastic customer service, support and delivery. Plus the price was a great value for what we purchased. We will definitely be buying from them again in the future!

  18-06-2022
• 

  Glyn Skinner

  I was delighted with both the quality, and the value for money of the Bike Store I bought from Dunster House. It was delivered in a very acceptable amount of time and was quite easy to assemble on my own. There are plenty of alternative products available and I took my time to search around, but I'm confident that I chose the right one, as the thickness of the wood, together with the general quality of the fittings, gives me the impression it will last considerably longer than previous sheds I've bought elsewhere.

  18-06-2022
• 

  Andrew Small

  Very Happy with the customer service I received from placing the order to delivery, the order arrived before the expected delivery time and the delivery guys were fully competent in the unloading of the pergola and put it exactly were I requested. 5 Star Service

  18-06-2022
• 

  Tony Perry

  Excellent company. Great communication throughout, speedy delivery and good quality product.

  18-06-2022
• 

  Jackie Wood

  Delivery was great, to the day and the driver unloaded as requested. The guys who erected our pergola were very impressed with it, they described the construction as excellent and the wood as good quality. They had no trouble whatsoever putting it together, although they did add extra brackets to secure it to the pads. The pergola looks even better now with a few climbers 😊

  18-06-2022