Dunraven Windows
Dunraven Windows is a building and construction company based in Bridgend, Wales. They specialize in skylight installation and are known for their expertise in this area. With their location in the Mostyn Village Farm Industrial Estate, they are well-positioned to serve clients throughout the United Kingdom. Dunraven Windows is committed to providing high-quality workmanship and exceptional customer service to their clients.
Introduction to Dunraven Windows
Dunraven Windows is a family-owned business that has been providing high-quality windows and doors to customers for over 40 years. What started as a small operation in Bridgend, Wales, has now grown into a well-known name in the industry. The company's purpose is to provide customers with top-notch service and products that will enhance the look and feel of their homes. What makes this company unique is their focus on customer satisfaction and their commitment to using only the best materials and equipment to get the job done right.Services & products
Dunraven Windows offers a variety of services to their customers, including window and door installations, replacements, and repairs. They specialize in skylight installation and are known for their expertise in this area. Customers can choose from a wide range of products including uPVC windows, aluminum windows, composite doors, and conservatories. The company also offers bespoke design services to ensure that each customer gets exactly what they need.Location
Dunraven Windows is located in the bustling industrial estate of Heol Mostyn Village Farm in Bridgend, Wales. The area is home to a variety of businesses including manufacturing, retail, and service providers. Customers can expect to experience a friendly and welcoming atmosphere in the area. The nearest public transportation options are the Pyle train station (1.3 miles), the Bridgend bus station (3.3 miles), and the Bridgend train station (3.4 miles).Benefits
Customers should choose Dunraven Windows because of their commitment to quality workmanship and exceptional customer service. The company uses only the best materials and equipment, ensuring that each job is completed to the highest standards. They are also known for their competitive pricing and ability to work within a customer's budget. Additionally, the company offers a 10-year guarantee on all of their products and services, giving customers peace of mind knowing that they are getting the best value for their money.Good to know
Customers should be aware that Dunraven Windows has a strict policy when it comes to safety on their job sites. The company takes all necessary precautions to ensure that their employees and customers are safe at all times. They also have a commitment to environmental responsibility and take steps to reduce their carbon footprint whenever possible.Reviews
Customers rave about the quality of work and customer service provided by Dunraven Windows. Many mention the company's attention to detail and the fact that they go above and beyond to ensure that each customer is satisfied with their work. Customers also appreciate the company's competitive pricing and ability to work within their budget. Overall, Dunraven Windows has a reputation for being a reliable and trustworthy company in the skylight contractors and building & construction industries.FAQ
Can you provide references or examples of past projects for similar skylight installations?
Yes, we can provide references and examples of past projects for similar skylight installations. We have a portfolio of our previous work that we can share with you upon request. You can also check our website for some of our completed projects.What types of skylights do you offer and which would be best suited for my specific project?
We offer a wide range of skylights, including fixed, vented, tubular, and custom skylights. The type of skylight that would be best suited for your specific project depends on various factors, such as the size of the space, the type of roofing material, and your personal preferences. Our team can work with you to help you choose the right skylight for your needs.What is the expected timeline for installation and completion of the project?
The expected timeline for installation and completion of the project varies depending on the scope of the project. Our team will work with you to establish a timeline that meets your needs and ensures that the project is completed efficiently and effectively. We will keep you informed throughout the entire process and work to minimize any disruptions to your daily routine.Are your contractors licensed and insured?
Yes, all of our contractors are licensed and insured. We take great care in ensuring that our team is made up of skilled and experienced professionals who are fully qualified to carry out skylight installations. You can have peace of mind knowing that our team has the necessary qualifications and insurance coverage to protect you and your property.What is your warranty policy for both the skylights and installation work?
We offer a comprehensive warranty on both the skylights and installation work. The length of the warranty varies depending on the type of skylight and the scope of the project. Our team will provide you with all the details of the warranty before the installation work begins. If you have any issues or concerns after the installation is complete, our team will work with you to resolve them promptly and to your satisfaction.Reviews
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Maxime Barthelme
Did not show up at the appointment despite having confirmed it 2 days before. This tells you long about their level of quality and communication.
19-05-2023
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Tom Evans
Pressure sales tactics and deliberate ambiguity.
26-04-2023
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rich read
Absolutely shocking sales tactics. How are double glazing sales still aloud to operate in this way Absolutely beggars belief. Our first encounter was about a conservatory roof which was off a cold call knocking on the door. The sales pitch was showing us the cover of a brochure and telling us its 12k. There seemed to be no alternative other than buying their flagship roof. Our second encounter was regarding a composite door which we'd enquired about at Mcarther Glen. The second sales person tipped up, politely pointed out we'd wasted the first sales person's time, then went on to actually give us a genuinely good quote which we wanted some time to consider. We asked to have the quote sent via email as we had with safe style, everest. The representative absolutely refused demanding that price was only valid if we immediately signed a contract! He then continued to get louder despite being told 3 times to lower his voice! When this failed I was left with a man shouting his sales pitch at me whilst thrusting images of the companies owner in my face recieving an OBE from her late majesty the Queen of England, whilst shouting "what does this tell you" Absolutely bemused by this tatic and again trying to get him to lower his voice whilst attempting to reassure our dog this guy wasn't a threat. I asked politely if he was going to put his quote in writing. At this point he stood up shook my hand and left... I'd asked for time so I could review the manufacturers used and read reviews and specs of products and materials. Which is how I've ended up here reading multiple reviews of disgruntled customers. Judging by the current company performance I can't see his majesty inviting any of your employees over for a second photo opportunity.
26-04-2023
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Honest Mum
Wouldn’t book me an appointment without my husband present due to ‘new rules’ post covid- even though we BOTH made it clear it would be my decision to make and he neither needed or wanted to be present. Well done you missed an opportunity for sales as you wanted my husband present to sit passively on the sofa…
26-04-2023
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Nicole Malkiewicz
Absolutely appalling service. Cancelled my order after 4 months without providing any explanation whatsoever after I have already incurred costs to enable the project to take place in a few days. They do not care about their customers at all.
26-03-2023
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Miguel Ortega
Had Windows put in about 3 weeks ago I can hear more noise from outside the my old Windows absolutely a load of rubbish
26-03-2023
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Welsh Dai77
Wanted to see us both for some reason. So was arranged to come at 7pm on Friday night. Nobody turned up. Not even a phone call. Not to worry after reading the reviews I think we dodged a bullet.
26-02-2023
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Heidi Gaughan
Absolutely disgusting firm will only Rob you please please avoid at all costs
26-02-2023
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Rachel Hackling
DON'T USE THIS COMPANY Since the beginning of our experience the communication between the mobile staff, us and the main office has been so poor. Staff not turning up for appointments scheduled by the office, or turning up when they have been cancelled. There is one lady on the office phone line who is rude and aggressive. Their tactics of calling you several times and leaving answerphone messages, emails and letters all at once are also aggressive. Last week I had several missed calls, an answerphone message and an email all arrive within a 2 hour window when I was at a funeral. I read the email and it just confirmed the details of installation (no request for me to call them back). I called the office back after the funeral before the reception and explained that I needed the frequent calls to stop right now as I was at a funeral and was essentially told off and told I MUST communicate with the company. No apologies and no empathy. I was so upset. I called today as I was told installation would be at 8:30 (it is not 9:30) and no one has arrived. The same woman took my call and reminded me that I was rude on Friday and that if I didn't take my reference number off her immediately she would no longer take my calls. I just received a call from the builders and they are late because they were given the wrong postcode. The plumber was given yet another postcode. The work was sloppy. My doormat was ripped and not replaced. My skirting was damaged and replaced with another colour. The inside step is a dark brown which doesn’t match anything. The outside doesn’t even have a cover on the step.
26-02-2023
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Joyce Compton
Aggressive sales tactics and overpriced quoting. Sales staff are still phoning at regular intervals four years after being turned down.
26-01-2023
