Dundalk Motors London MOTS - Servicing - Repairs - SE4

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Reviews

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  Kristos Kristi

  19-05-2023
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  Creative Collaboration

  My recent experience with this company was very pleasant. Dundalk motors London is a partner garage of my breakdown company AA. As I have fairly comprehensive breakdown cover I was advised by the technician that attended my breakdown to make good use of the cover. As this garage is an AA approved garage the whole process of getting my vehicle repaired was so easy. The staff demonstrated professionalism and great workmanship. From diagnosis to job completion, it was all done in a timely manner. I am a very happy customer and will definitely recommend this garage.

  19-05-2023
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  Struan

  Avoid. We took our Citroen C3 to Dundalk Motors in August 2022 for an MOT because our normal garage couldn't fit it in. The car failed the MOT due to a number of issues, including worn suspension arm ball joints. Under a time pressure to get the car on the road we spent over £1100 at Dundalk resolving the issues - crazily overpriced but we needed the car on the road. ~£375 of this was on the labour and parts for the suspension. Four months later, the car was handling terribly on an Xmas motorway drive. We pulled into a service station and noticed both the front tyres were slick. We then spent the rest of the day sitting in a Kwik Fit getting the tracking checked ('off the scale bad') and paying another ~£220 to have new tyres fitted and the wheels aligned, allowing us to continue the journey. Another fun detail? When the Kwik Fit guys came to take the wheels off to replace the worn tyres they found the locking key had been damaged by whoever took the wheels off last (that would be... Dundalk), meaning the locknuts had to be drilled out and replaced, costing a further £150. It would have been nice to get a heads up about this, rather than just putting the damaged locking key back in the glove box & waiting for us to discover for ourselves at the least convenient time. This week (three months later) I notice the brakes are intermittently spongy both a) when the car has been parked and b) when doing 3 point turns. After discounting low brake fluid, seized callipers etc I take the car to our usual garage to try and diagnose the issue. On the lift the mechanic shows me that on the driver's side the anti-roll bar of the recently installed suspension has been pressing on the inside of the brake calliper when the steering is fully locked, preventing it from returning to the correct position. On the passenger side part of the suspension has been rubbing against the brake line. Problem solved with some adjustment of the shoddily installed suspension, another £80 spent diagnosing and fixing the issue. The underlying problem? Dundalk failed to realign the wheels when replacing the suspension (zero mention of alignment on the invoice), leading to a bunch of dangerous, expensive issues down the line. Save yourself the saga and pick a garage who do the job right the first time.

  26-04-2023
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  Lefter Lefterov

  Positive: Professionalism, Punctuality, Quality, Value Services: Air conditioning, Oil change

  26-03-2023
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  Viraj Patel

  Used this garage for MOT via fixter. Excellent experience. Dropped the car off and they called me after a couple of hours to pick it up. Very simple and smooth process.

  26-02-2023
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  John Kania

  Services: Brakes, Auto engine diagnostic, Oil change

  26-02-2023
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  Anna Ash

  MOT - done as a short notice sit and wait - really friendly - lovely cup of coffee whist waiting - fixed a couple of things too - and all for a very reasonable price. Highly recommend.

  26-01-2023
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  Deanna B.

  26-12-2022
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  Charlene Tran

  I was really disappointed with the full service received. At first, they were very accommodating to my needs for the car. However, after paying £100 for them to run a diagnostic test, I was then told that more money would be required in order to do further investigation to figure out the fault with my vehicle. This was obviously a shock to me, but the mechanic said he would contact me the following Monday to sort something out and get me rebooked. It is now Saturday and I still haven't even been contacted. Found another mechanic who managed to diagnose and sort out the problem entirely within a day. Yes, I was shocked that more money would have been required for further investigation, however, the needs for the car were very important. Had I been contacted, I would have continued with this garage but instead, I've just wasted £100.

  26-11-2022
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  Emily Harper

  My car was booked in for a full service and MOT. It had some issues with going into first gear. When I explained it to Dundalk they said you can't check the gearbox without taking everything out. I've had the issue before in a previous car and it can be to do with the connection between the gearbox and gear stick, which I shared with them. I know you can check the leads connecting the gearbox to the gearstick as AA repaired my car (with this issue) on the motorway before and ran me through how they did it. Dundalk said they didn't know that it's possible to do this (why not - they're a car repair shop?) and they'd check. However when they dropped the car back to my partner (a man) - because I was out - they said that I (a woman) just needed to push the gearstick harder and that their is no issue... The car still has the problem and it was the first thing that happened when my partner drove it next. The price of the service/MOT and the discussion up to that point was fine. But not listening to the problem, denying its existence and suggesting it's because a woman can't push the gearstick hard enough is incredibly rude, sexist and degrading. Not understanding how to check the connections also makes me doubt whether a) you understood the problem or b) you know what you're doing. There is no need to treat customers (or people) differently just because they're female and I'd recommend your staff undergo training.

  26-10-2022