Driver & Vehicle Agency Northern Ireland
The Driver & Vehicle Agency Northern Ireland is a public sector organization located in Coleraine, Northern Ireland. They specialize in driver and vehicle licensing services, providing essential support to the local community. Their commitment to excellence in customer service and their dedication to serving the needs of society make them a valuable asset to the region.
Introduction to Driver & Vehicle Agency Northern Ireland
Driver & Vehicle Agency Northern Ireland, or DVANI, is a government agency responsible for the licensing and registration of drivers and vehicles in Northern Ireland. The agency was established in 2007, taking over the responsibilities of the Driver & Vehicle Licensing Northern Ireland. The purpose of the agency is to ensure safe and responsible driving on the roads by regulating drivers and vehicles. DVANI is unique in that it is a part of the public sector and society, working towards the greater good of the community.Services & products
DVANI offers a range of services to its customers, including the registration and licensing of vehicles, the administration of driving tests, and the issuing of driving licenses. The agency also provides services for commercial drivers, including the regulation of heavy goods vehicles and buses. Customers can purchase a range of products through the agency, such as personalized license plates and driving manuals.Location
The DVANI headquarters is located in County Hall, Coleraine, Northern Ireland. The area is known for its beautiful countryside and historic landmarks, such as the Mussenden Temple and the Giant's Causeway. The town of Coleraine is home to a variety of businesses, including restaurants, cafes, and shops. Customers can easily access the DVANI headquarters via public transportation, with the nearest bus stop just a 5-minute walk away. Other nearby transportation options include the Coleraine train station, located 2 miles away, and the Ulsterbus station, located 0.5 miles away.Benefits
Customers should choose DVANI because of its commitment to safety and responsible driving. The agency works closely with law enforcement and other government agencies to ensure that drivers and vehicles are properly licensed and registered. Additionally, DVANI provides excellent customer service, with knowledgeable staff members available to answer questions and assist with any issues that may arise.Good to know
Customers should be aware that some services provided by DVANI may require appointments or may have specific requirements, such as proof of identity or residency. It is important to check the agency's website or contact them directly before visiting to ensure that all necessary documentation is available.Reviews
Customer reviews of DVANI are generally positive, with many customers praising the agency's efficiency and helpful staff. Some customers have noted that wait times for appointments can be lengthy, but overall, the agency is highly regarded for its commitment to safety and customer service.Amenities
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motorcycle test -
theory test
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driving test
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renewal
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licensing
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vehicle registration
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vehicle inspection
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vehicle title transfer
FAQ
How long does it take to process a driver's license application?
It typically takes three weeks to process and issue a new driver's license. However, it may take longer if there are issues with the application or additional information is required.What documents do I need to bring to renew my vehicle registration?
To renew your vehicle registration, you will need to bring your current registration certificate and proof of valid insurance. You may also need to provide a valid MOT certificate if your vehicle is over three years old.Can I make an appointment to avoid long wait times?
Yes, you can make an appointment online or by phone to avoid long wait times. This is recommended for services that require an in-person visit, such as driver's license applications and vehicle registrations.Are there any additional fees or hidden charges?
There may be additional fees for certain services, such as applying for a specialized or commercial license. These fees will be clearly outlined on our website or at the time of your appointment. We do not have any hidden charges.What is the process for obtaining specialized or commercial licenses?
The process for obtaining a specialized or commercial license varies depending on the type of license you need. Generally, you will need to complete an application, provide proof of identity and residency, and pass a driving test or other specialized tests. More information on the specific requirements can be found on our website or by contacting us directly.Reviews
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Jordan Parr
Wish I could give zero stars. I sent my license in for its renewal and to add provisional entitlement for a HGV. This was all carried out in in November 2021 and as of yet I have not received anything back. Pretty useless to be honestš Now May 2023 and Iāve nothing still
05-05-2023
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Sean Barr
26-04-2023
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G Beattie
Have had to call twice in the last month regarding a few queries. Both staff have been super polite and helpful with a waiting time of under 2 minutes. On both occasions the staff were knowledgeable and resolved the queries in a few minutes. Thanks š
26-04-2023
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Angel Eternally
Waited almost a year to have my medical licence renewed and its still not been processed , to be told there is a backlog . No apologies given whatsoever, just there is a backlog. I have no drivers licence now in date . My licence will be due for renewal again by the time its processed as is renewed yearly. I now have no identification as the licence expiry date was almost a year ago . There seems to be no go to to report or to expedite the process . Not good at all and unacceptable. I have also changed my address and concerned the change if address will not be applied due to there backlog. The dva should make these things easy since it is not legal to have the wrong address on a drivers licence.
26-03-2023
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alan x
Complete rubbish,, close Coleraine down and run it from Swansea !!
26-03-2023
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Alex James
Any time I've dealt with DVA NI, the people on the phone have been dead on. Recently had to fill a form for renewal of my licence and they couldn't have been more helpful, even when i ask naive questions.
26-03-2023
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Gerry Darby
Have been waiting over 2 months for change of address on my license. 3 e mails and 2 phone calls and nothing. Absolute worse service I have ever experienced in all my life. A JOKE
26-03-2023
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Franco De Plusworlds
Said they just work from home, not returning to office, taken over a year so far to sort license waste of taxpayers money..Used Pandemic as excuse.
26-02-2023
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Dig It Fella
0 stars of was possible! This public service is absolutely rubbish!! I donāt know the line of nepotism that might be working there ācause of they are not employed by this I donāt know how they have this job!! Incompetence is not a strong enough word!! I sent a bill with my application with my name and my address and my ID to get my first provisional that was on the 4th of January,they received it on the 5th since then I was waiting. 4 weeks passed and I contacted them (on the 6th of February)and they answered me about one week later (on the 13th of February) and they told me that I was the one who stared in the application form my home number being 13 not 18. Keep in mind that Iāve sent a proof of address with my application! One friend of mine had problems with them last summer too trying to blame him for the misspelling of his name. (he has a short English name ,but someone for this āfantasticā public service typed ānā instead of āmā and he was to blame because apparently he was the one who misspelled it in his application) But for now he was even worst as he needed to fight with them as they didnāt want to change his license without him paying again for it. And now because of them I need to fill out a DL1 and to send it to Correspondence team at driving licensing to confirm my address. This person who is blaming me for not knowing my address is Hayley (no last name). I still donāt know what is the point of sending proof of address because obviously the DVLA NI is not capable of reading or confronting two documents. Is just stupid!! P.S. I supposed to start my driving lessons in March ,not anymore apparently. I am absolutely ragging!!
26-02-2023
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Diane Carberry
This service is so backward in this country, you can't contact anyone just to enquire about a simple thing or nor can you apply for a provisional online. This service needs to be brought into the 21st century
26-02-2023
