Driver & Vehicle Licensing Agencies

Driver and Vehicle Licensing Agency

The Driver and Vehicle Licensing Agency is a government organization located in Gateshead, England. As one of the leading Driver & Vehicle Licensing Agencies in the United Kingdom, the agency is responsible for the registration and licensing of drivers and vehicles. Their mission is to ensure the safety and security of all road users by providing efficient and effective services to the public. The agency plays a vital role in the Public Sector & Society, working to maintain a safe and reliable transportation system for all.

Introduction to Driver and Vehicle Licensing Agency

Driver and Vehicle Licensing Agency, also known as DVLA, is a government-owned company in the United Kingdom that was established in 1965. The company is responsible for maintaining a database of drivers and vehicles in Great Britain and also issues driving licenses and vehicle registration documents. The unique aspect of DVLA is that it operates as an executive agency of the Department for Transport and is funded through the fees it collects from its customers.

Services & Products

DVLA provides a range of services to the public, including issuing driving licenses, vehicle registration documents, and personalized number plates. Customers can also purchase vehicle tax and report untaxed vehicles. The company also maintains a database of drivers and vehicles, which is used to enforce road safety laws and regulations.

Location

DVLA is located on Green Lane in Gateshead, England. The area surrounding the company is primarily residential, with a few commercial businesses nearby. Customers can expect to find convenience stores, cafes, and small shops in the surrounding area. The closest public transportation options to DVLA are the Gateshead Interchange Bus Station, the Gateshead Metro Station, and the Felling Metro Station, all of which are within a 2-mile radius of the company.

Benefits

Customers should choose DVLA for their driver and vehicle licensing needs as the company provides a reliable and efficient service. DVLA's online services make it easy for customers to apply for and renew their licenses and vehicle documents, without having to visit their local office. The company also has a team of trained professionals who can assist customers with any queries they may have.

Good to know

Customers should be aware that DVLA is a government-owned company, which means that it operates within certain regulations and guidelines. Customers should also be aware that DVLA is funded through the fees it collects from its customers, which means that some services may come with a fee.

Reviews

Customers have reviewed DVLA positively for its efficient and reliable services. Customers have praised the company's online services, which make it easy to apply for and renew their licenses and vehicle documents. However, some customers have expressed frustration with the long waiting times when contacting DVLA's customer service team.

Amenities

motorcycle test
theory test
driving test
renewal
licensing
vehicle registration
vehicle inspection
driver assessment
driver education
vehicle title transfer

FAQ

How long does it take to process a driver's license application?

It typically takes a few weeks to process a driver's license application. However, the exact time frame can vary depending on various factors such as the type of license being applied for and the volume of applications being processed.

What documents do I need to bring to renew my vehicle registration?

To renew your vehicle registration, you will need to bring your current registration certificate and MOT certificate (if applicable). You may also need to provide proof of insurance and your driving license. It is always a good idea to check the specific requirements for your situation before visiting our agency.

Can I make an appointment to avoid long wait times?

Yes, it is possible to make an appointment to avoid long wait times. You can schedule an appointment online or by phone, depending on your preference. This can be especially helpful for those with time constraints or who want to ensure a faster service.

Are there any additional fees or hidden charges?

There may be additional fees or charges depending on the specific service you require. However, we strive to be transparent with our pricing and will always inform you of any fees or charges before processing your application. You can also find information about our fees on our website.

What is the process for obtaining specialized or commercial licenses?

The process for obtaining specialized or commercial licenses can vary depending on the type of license. Generally, you will need to complete additional training and testing specific to the license you are seeking. Our agency can provide you with information on the requirements for different types of specialized or commercial licenses and guide you through the application process.

Reviews

Emily Wears

Unreliable, can’t trust them

27-05-2023
Chris Donnelly

You can never get hold of anyone when calling, "call back later" and they don't respond to emails. Very poor service!!!

26-05-2023
Ralphy Topliss

14-05-2023
neil armstrong

Sent forms back to me 4 times saying I need a medical for my psv when all I wanted was to remove my psv from my license joke of a company

28-04-2023
Glenn Lowry

Never answer phone

28-04-2023
Jules JCT

Can never be contacted on the phone spent 2 hours & 3 mins to get a person to speak to they said …just a moment while I check something… and cut me off !!!!!!

28-03-2023
Jeffrey

Still waiting for log book. Despicable service from Gov sight.

28-03-2023
Neil Barras

DVLA if I could give them no stars I would, I've had a condition dvla approved 1 previous medical licences when it came to renew for a 3rd I had to put the closest issue to mine even k ow they have all records of my condition, there didn't do any investigations with my GP nor my consultant, and didn't even use there own doctors no investigation even people with my condition and the one there told me to put down as it wasn't listed online is totally different to the renewal letter forms, anyways there use a more than likely outdated guidelines from possibly a doctor however didn't bother to use the doctors for advice considering I've had 2 previous medical licences issued, so now i have to appeal, my gp rang them there wouldn't discuss anything with them even know dvla wants information, so even if I get documentation and email it apparently it takes 10 days to scan a document not a physical one but an actualy digital document sent by email, and these are dealing with medical conditions and decions on who can have a licence or not, So step 1 make complaint wait 10 days Step 2 if not happy escalate complaint with dvla CEO then wait 10 days then if ur not happy u have to inform dvla ur taking them to court and I'm getting a embodsmen involved through out all these stages, revoked me licence for a condition I haven't been diagnosed with and no investigation what so ever amazing, and I've had 2 medical licences for the same condition no change and there won't renew my 3rd licence I will be making a claim against them for the share stress and financial implications this has done to me I work for the NHS I know that's nothing special however when trying to go to work and your own h.r. csnt help with anything and cant believe the reasoning behind the dvla decision neither can my gp or consultant just amazing, how is the dept of transport doing anything about this clearly under trained and outdated service

28-02-2023
Jessye Archer

Absolutely no chance of speaking to a person on their line. All I needed to do was let them know they’re sending tax letters addressed to someone else at my address. I’ll just keep binning them instead.

28-01-2023
Ophelia Lam

Can’t contact them no one hear phone and I am so worry about my passport would be lost

28-01-2023