Drakes Garage

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Reviews

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  fraser thompson

  i had a recent service elsewhere but they were unable to reset the 'service required' message .Job done quickly at Drakes ,.while there I made comparisons for future service which were excellent !Also this included FREE collection and delivery(I'm 15 miles away) plus car cleaning inside and out !! Wow .They even waved the £45 charge to reset the service indicator. .To say I am impressed is an understatement .Lovely staff and a rarely experienced good old fashioned service .Thankyou !

  27-05-2023
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  Barry

  Great place. Great staff. Easy car buying experience thanks. Returned to Drakes for my 1st service. staff helpful and polite great job thanks.

  27-05-2023
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  Andy Medforth

  Efficient service. Good information.

  27-05-2023
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  nick ding

  Simply the best Dacia / Renault garage I have ever dealt with, I would give them 10 stars if I could, I made an initial enquiry on a used sandero for my wife with Dan, which was quickly followed up with a walk around video of the car and a deal swiftly agreed, I went to view the car 4 days after the initial contact and I wasn't disappointed, the car was presented immaculately and and I agreed to drive the car away there and then, Dan was very friendly and professional and what I liked the most is there was any attempt to hard sell £300 glorified bottles of polish unlike other dealerships, When I decided 6 weeks later to change my own car for a duster naturally there was only 1 dealer I was going to go to, yes you've got it drakes, again I made an enquiry with Dan and agreed to come and view the car a couple of days later, yet again the car was presented immaculately ( why don't all dealership's valet their cars to this high standard ) and I agreed a deal, Having been over the moon with the service me and my wife received with our cars, when my sister then said she wanted a sandero stepway there was only 1 garage I was going to recommend to her, yes drakes again and like me she is over the moon with her car and can't recommend drakes highly enough , I had a couple of minor issues with my wife's sandero but yet again drakes service department have been exemplary, both times delivering a courtesy car ( 40 miles away ) and returning our car repaired and washed and hoovered, in the last few years I have dealt with at least 5 or 6 different Dacia dealers with my cars but I can honestly say none of them are a patch on drakes and I wouldn't hesitate to recommend them to anyone, keep up the the good work 👍👍👍👍

  21-05-2023
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  Tony Sandbach

  Excellent customer care and great service thanks

  07-05-2023
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  Nick Hilton

  The free collection service was great. The charge of £90 for switching a light off with no further guarantees was expensive but acceptable. The recall work for under sealing was fine, although the vehicle was returned with some soiling from it. The biggest bugbear was that the car, which had failed its MOT was returned by being driven back, despite having been collected on a low loader. What was worse was that the guy who loaded it noticed a loose wheel arch liner which he said would be reattached; it wasn’t and the liner was physically ripped out by driving it, also damaging the bumper. This was fixed quickly, for free, without fuss and with apology but the bumper damage was left so it was returned and the damage improved, if not to a standard entirely as it was. Finally, it had failed its MOT partially because of a faulty horn. This was diagnosed as a failure of the stalk and a quote was made for £340 for the part plus £90 labour, the expense blamed on the cost of the part and a lack of aftermarket options. Ten minutes later I had a £15 unbranded replacement on the way and had watched an online video showing how, with four screws and a snap in connector, it could be replaced. This I did and saved over £400. I am disgusted at both the markups, the misinformation about parts and the vast overestimation of time. I would add that all the staff I dealt with were polite and courteous and helpful when there were problems.

  28-04-2023
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  Freyja Richardson

  Collected and dropped off the car with no additional charge. Lovely staff with no problems.

  28-04-2023
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  Fiona Hopkinson

  Drakes is a superb garage. Everyone is so willing to help, polite and courteous. The car delivery and drop off service is so helpful when you have a young family. I trust their judgement when they assess the car and know their work is good quality.

  28-04-2023
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  Richard Scrowston

  I took my Renault Trafic van in for a repair recently. The staff went above and beyond for what was a really tricky intermittent problem. The Master Tech was brilliant in explaining and finally fixing the problem. Booking was easy and staff a delight to deal with, especially Carol who helped out immensely with transport back home. A great experience from the start to the finish.

  28-04-2023
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  David Swinney

  Fantastic service . Got a puncture just outside garage and pulled onto forecourt. Friday ,late afternoon ,imagined they would say nothing they could do. Exactly the opposite, immediately checked the car, did not have correct tyre in stock but drove to supplier to pick one up. Changed tyre whilst I sat in reception and offered coffee to keep warm . Outstanding service , excellent price and speedy service . Main dealer should be proud of them . Restored my faith in dealerships . May even return when need next new car. Well done to all.

  28-04-2023