Dortech Direct LTD
Dortech Direct LTD is a company based in Huddersfield, England. They specialize in tile stores and constructions, as well as shops & shopping and building & construction.
Introduction to Dortech Direct LTD
Dortech Direct LTD is a company that specializes in providing construction and building supplies to customers. Founded in the United Kingdom, Dortech Direct has been providing high-quality products to its customers for several years. What makes this company unique is its commitment to providing excellent customer service and ensuring customer satisfaction with every purchase.Services & products
Dortech Direct offers a wide range of services and products related to construction and building. Customers can find everything from tools and equipment to adhesives and sealants. Some of the most popular products include tiles, sealants, and silicone. The company also offers a variety of services, including technical support and product advice.Location
Dortech Direct is located in Huddersfield, England. The area is home to several other businesses, including other construction and building supply stores. Customers can expect to experience a friendly and welcoming atmosphere when visiting the store. The closest public transportation options include the Deighton Railway Station, which is approximately 1.5 miles away, the Huddersfield Railway Station, which is approximately 2.5 miles away, and the Bradley Mills Road Bus Stop, which is approximately 0.2 miles away.Benefits
Customers should choose Dortech Direct because of the company's commitment to providing high-quality products and excellent customer service. The company has a knowledgeable and experienced staff that can provide technical support and product advice. Additionally, customers can expect to receive their orders quickly and efficiently.Good to know
Customers should be aware that Dortech Direct is primarily an online retailer. While customers can visit the physical store, most orders are placed online. Additionally, the company offers free delivery on orders over £50.Reviews
Customers rave about Dortech Direct's excellent customer service and high-quality products. Many customers appreciate the technical support and product advice provided by the staff. Additionally, customers are impressed with the company's quick and efficient delivery process. Overall, customers highly recommend Dortech Direct for all of their construction and building supply needs.Amenities
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free parking -
delivery service
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installation service
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customization
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credit card acceptance
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online shopping
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sample display
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expert advice
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parking
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wi-fi
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wheelchair access
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handicap access
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elevator
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air conditioning
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heating
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security system
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surveillance cameras
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storage room
FAQ
What type of tile materials do you offer?
We offer a wide range of tile materials including ceramic, porcelain, stone, glass, and mosaic. Our selection includes various sizes, colors, and finishes to fit any style and budget.What is your return policy for unused or defective tiles?
We have a 30-day return policy for unused and defective tiles. If you receive a defective product, we will replace it at no cost to you. If you wish to return unused tiles, they must be in their original packaging and in new condition. A restocking fee may apply.What is your experience in the construction industry?
Dortech Direct has been in the construction industry for over 30 years. Our experienced team has worked on a variety of projects, from small residential renovations to large commercial buildings.Can you provide references or examples of similar projects you have completed?
Yes, we have a portfolio of completed projects that showcase our work. We can also provide references from satisfied customers upon request.What kind of warranty or guarantee do you offer for your work?
We offer a one-year warranty on all of our workmanship. If there are any issues with our installation within the first year, we will fix it at no cost to you. Additionally, many of the tile materials we offer come with their own manufacturer warranties. We can provide more information on these warranties upon request.Reviews
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jason would
I recently Bought some seem setting clamps to finish a kitchen worktop and without a doubt kimberly from customer service went above and beyond keeping me informed on every part of the sale and delivery. Id highly recommend dortech and will be using them again in the future. They put the big company's like bosch who ive had countless issues with regarding my router to shame. Thanks again.
26-04-2023
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James Maceachran
Ordered in the morning for next day, all items were in stock on the website. Called the next day to find the part of the order they had in stock wasnt dispatched. Their customer service team didnt seem to see the problem as they would refund the next day charge? Received an email just after the phonecall to say they didnt have the rest of the order and that it would be another week. Apparently they followed all their internal systems so I can't possibly have a problem. Just not good enough. AVOID! In response to your reply: Your customer care team informed me 10 items were out of stock the day I ordered but only informed me the rest wasn't available after I called because you had not shipped the rest of the order the day after.... You appear to be very slippery in taking responsiblity for your failure. It is apparent either your stock system and intenral communication are bad or you are dropshipping from a supplier and dont have the items in stock to start with.
26-03-2023
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Nick Barker
26-03-2023
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Melvin Glanfield
Thank you for prompt response to the issue. I appreciate the service given. Would recommend Dortec Direct Ltd to friends.
26-03-2023
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Sophie Dawson
First time I ordered was great. Last time awful. I paid extra for 2 to 5 day delivery via DPD. 5 days came and went. I had to chase and hassle for any response. I was finally told that my delivery payment would be refunded, it hasn't been yet. Once my order arrived, I also discovered that not everything was dispatched, and yet again I have had no response. Now I am waiting for two refunds....
26-03-2023
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Russell Hargreaves
Fair prices with free delivery if you aren't in a hurry
26-02-2023
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Dave
Very good service – product sent out on time and when I had a query Kimberley dealt with it professionally and in good time.
26-02-2023
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Kay Coull
Kim was very efficient, helpful and professional
26-02-2023
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Brian Griffin
Totally professional, excellent communication and kind customer service from Kimberley Lindsay, Kimy is a real credit to the company and would give 6 stars if I could. many thanks again.
26-02-2023
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Rick Saull
We contacted Dortech because there was an issue with our order. Kimy in the Help Team was great and sorted everything out quickly and efficiently.
26-02-2023
