Dormex Containers Ltd

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Reviews

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  Paul Rawden

  Took the money we then waited 2 weeks for a delivery only by us chasing, to then get only half of what was paid for then no response to the emails we have sent - looks like a personal visit to there offices will be required. Absolute shambles of a company and one in which used to be quite good.

  28-04-2023
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  Evan Totis

  They used to be Really good pre-covid but this year sadly their customer service has been atrocious. Paid for an order in late September 2022 for an order due in November, in early October I chased it and was told they didn't have the stock they'd be in stock again in early November. I called early November, "sorry they haven't arrived yet we'll send you a refund". Called December to chase refund and was advised I'd receive a refund but the person who does them wasn't in but it'll be done Monday... Monday came still no refund. Called again advised the same... still no refund. Called every week this year and still no refund came. Finally 1st week of March the items arrive out of the blue, no notification, no sorry, nothing. Also, another time I really needed 400 units of a particular bottle as I had an 800 unit order to fulfil so I call to check stock and was told they have 400 units in stock with 30,000 more arriving soon. I and place an order for 5000 as they never respond to emails and was advised I'd receive 400 then the balance when they landed. The following day I get an email miraculously they don't have 400 in stock after all and they only have 15,000 on order which are still 8-12 weeks away. Plus the absolute joke of £5.50 for a single cap to be delivered on their Cascelloid website! They may be cheap and sell small volumes to smaller businesses but you get what you pay for. Much better service at Ampulla.

  28-03-2023
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  Ja S

  Initial order did not arrive. Debbie at Dormex ignored requests for help to track it down. We paid for a second order which arrived but no invoice, no receipt, no dispatch notification and again no response to contact. Final order made to tide our company over but again no invoice, no receipt and no dispatch notification. Exceptionally difficult to do business with, and could not find another U.K. supplier for the lines needed. We now prefer to order from China and accept the longer lead times and additional import paperwork.

  28-02-2023
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  thebeautyboxboutique

  I have used dormex for years . Great service and communication ;)

  28-12-2022
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  ManuKILLED

  The procedure of this company is an absolute insolence! I have been waiting for samples for several months now. Allegedly, the first two shipments have been lost. I can no longer reach my contact person at the time. They do not respond to e-mails. Absolutely unprofessional. Thank you very much for wasting my time!

  28-11-2022
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  Bea

  I've been using this company for nearly 20 years for cosmetic jars. They're always really friendly and helpful and their products are excellently priced. They'll do small or large quantities and are always willing to send samples. I see there are some poor reviews on here over the last couple of years from frustrated customers. I suggest the explanation for poorer service is that they were massively overwhelmed during Covid to keep up supply of containers for antiviral products. Staff were working really long hours to try to keep up with demand during the pandemic. We continued to order all the way through and although delivery did take longer, it was entirely understandable because of the difficult circumstances.

  28-05-2022
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  chris grey

  We got free samples sent to us from Dormex, when we placed our order they sent out something totally different from the samples.  The products were very poor quality and did not work.  When we called to complain Craig the manager was rude and unprofessional even making snide remarks and basically saying there is nothing he can do even though products were unused, did not work and we complained straight away.  It was only until we spoke up and did not accept that they finally issued a refund.  We ignored the bad reviews on Dormex and now we are paying the price.  Stay away from this business.

  28-05-2022
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  Lee Cunningham

  Positive: Professionalism, Quality, Responsiveness, Value

  28-05-2021
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  Roy boy Manchester

  Nice people

  28-05-2021
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  Mauricio Vega

  Don't waste your money and time, order takes weeks just to be dispatched, they rarely answer the phone and when they do you never get a satisfactory answer, also they do no answer emails at all. The woman that works there is the most unless worker ever

  28-05-2021