Diss Ironworks Ltd
Diss Ironworks Ltd is a company based in Diss, England that specializes in iron ware dealing, iron works, machinery and equipment, and building and construction. Their expertise in these areas has made them a trusted name in the industry.
Introduction to Diss Ironworks Ltd
Diss Ironworks Ltd has been providing high-quality iron works products and services for over 50 years. The company's purpose is to supply the best quality products and services to their customers. What makes this company unique is their attention to detail and their ability to produce custom-made iron works products according to their customer's requirements.Services & products
Diss Ironworks Ltd offers a wide range of iron works products such as gates, railings, balustrades, and staircases. They also offer bespoke services where they can design and create any custom-made iron works products to their customer's specifications.Location
Diss Ironworks Ltd is located in the town of Diss in England. The area is known for its vibrant community and businesses. Customers can expect to find a mix of independent and chain stores, cafes, and restaurants. The nearest public transportation options are Diss Railway Station (0.6 miles), Diss Bus Station (0.3 miles), and Diss Church Street (0.2 miles).Benefits
Customers should choose Diss Ironworks Ltd because of the high-quality products and services they offer. The company has a team of skilled professionals who have years of experience in the industry. They also offer bespoke services where they can design and create any custom-made iron works products to their customer's specifications.Good to know
Customers should be aware that Diss Ironworks Ltd only uses the best quality materials for their products. They also offer a guarantee for their products and services.Reviews
Customers have praised Diss Ironworks Ltd for their excellent craftsmanship, attention to detail, and customer service. They have also received positive reviews for their ability to produce custom-made iron works products according to their customer's requirements.FAQ
Do you provide custom designs or only standard products?
At Diss Ironworks Ltd, we offer both custom designs and standard products. We understand that every customer has different needs and preferences, so we work closely with our clients to create custom designs that meet their specific requirements. We also have a range of standard products that are available for purchase.What is your lead time for fabrication and delivery?
Our lead time for fabrication and delivery varies depending on the specific project and product. We strive to complete projects and deliver products in a timely manner while ensuring that high-quality standards are met. We work closely with our clients to provide accurate timelines and keep them informed throughout the process.Can you provide references or examples of past projects?
Yes, we can provide references and examples of past projects that we have completed. We are proud of our work and are happy to share our portfolio with potential clients. We can also provide testimonials from previous customers upon request.Do you offer installation or assembly services for your machinery and equipment?
Yes, we offer installation and assembly services for all of our machinery and equipment. Our team of experienced professionals can handle everything from the initial installation to ongoing maintenance and repairs. We are committed to providing our clients with comprehensive support throughout the entire lifecycle of their equipment.Can you provide references or examples of previous projects you have worked on?
Yes, we can provide references and examples of previous projects that we have worked on. We have completed projects for a variety of industries and applications, including building and construction, agriculture, and manufacturing. We are confident in our ability to deliver high-quality products and services to all of our clients.Reviews
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Lesley Barnett
Ordered a set of Aga saucepans on sale for a very competitive price. Excellent service and extremely prompt delivery. I wouldn’t hesitate to use again.
28-05-2023
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Samuel Greenleaf
Recently ordered some ovengloves which ended up being delivered to the wrong house and then when I rang up to let them know, they weren't able to send me a new pair as they were out of stock. I asked a refund then as they were for a birthday present which had then passed, however they said they had to investigate with DPD first and would let me know - they then proceeded to not keep me updated and ignored my follow up email in which I asked for an update and a refund. Then had to send another follow up as a complaint and requested the refund and compensation, to which they gave a refund but no compensation. Long story short, I ended up without the product and only got my money back after 6 weeks with no compensation which I don't think is very good, hence this review. I'm sure the oven gloves would have been fine, as they looked nice on the website
18-04-2023
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Rae W
The only con is that delivery takes about 10 days, I ordered on the 8th and it arrived on the 17th. Apart from the above, I love this site, I’ve made 2 separate orders so far and I will be ordering again. I like their selection/range and prices. :) Customer service respond quickly too :)
18-01-2023
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John Cowell
Easy ordering, good price, great service, fragile goods arrived very well packed. Very satisfied customer!
18-01-2023
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Spencer Ford
Terrible customer service. I purchased a Le Creuset kettle 6 months ago which has since become faulty, the inside enamel has started to come away leaving black bits in the water. I contacted Diss iron work’s numerous times, just to keep being told I needed to contact the manufacturer. From the very beginning diss iron works failed to grasp that my issue was not that the warranty was with Le Creuset, but they as the retailer have a contractual agreement with me as the customer under the sale of goods act. So it is for them to make good of the situation and not myself. If that means collecting the item and returning to the manufacturer, again that Is for diss iron works to do and not myself. Not once did they help in any way at all other than fobbing me in the direction of the manufacturer. It was only after I sent them a recorded delivery letter template given to myself by trading standards. They managed to contact the manufacturer and get a response and then email me all within a matter of about five hours. Had this been done nearly 2 weeks ago. When I first initially contacted Diss Ironworks we would be in a totally different situation and I would not be leaving a one star review. PLEASE DO NOT DELETE MY GENUINE CUSTOMER REVIEW AS YOU HAVE DONE WITH THE ONE FROM 2 DAYS AGO AS I WILL JUST KEEP POSTING IT.
18-10-2022
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Alexandra Bond Burnett
It's not often you receive such a personal, and high level of service. Amy and the team were so diligent and caring. Despite uncontrollable circumstances with a delivery issue, they went out of their way to keep me updates regularly with calls and emails, which was hugely appreciated. They also went to extra special effort to wrap a late present, to help me and make my husband's birthday really special. Thank you. Your communication made all the difference. Oh - and the present was great!
18-10-2022
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L R
We bought an Everhot cooker from Diss Ironworks, and took delivery this week. The customer service is second to none, and we are so happy with our purchase. They are undoubtedly the best company to go to when making a purchase of a range cooker, all makes are on display and can be compared in their showroom. There is no pressure to buy, the communication is excellent, and I would have no hesitation in recommending them. Thank you
18-09-2022
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Matt Lees
Superb service from start to finish, had a lovely lady called Sally ring me regarding my order I had made a mistake from my end but my order was swiftly sorted. World class service will certainly use again. Thanks Matthew
18-06-2022
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Melinda S
Very friendly and helpful staff. Love shopping here. 🙂
18-06-2022
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Fiona J
Discovered these lovely people on google while I was checking prices for some Le Creuset items I wanted to buy and I’m so glad I stumbled across them. What a great company! Fabulous prices, offers and a brilliant service. All of my items arrived quickly and safely and were extremely well wrapped. Also, I read the negative reviews and ignored them as I think most people would agree those instances have nothing to do with your products or services, a customer changing their mind is not your problem and a customer ordering the incorrect amount is not your fault either and you should not be expected to pay for either. Keep up the good work.
18-06-2022
