Direct Sewing Machine Ltd
Direct Sewing Machine Ltd is a sewing machine company located in Bristol, England. They specialize in providing a range of services including sewing machine repairs, mailing machine supplies, and manufacturing and fabrication of machinery and equipment. Direct Sewing Machine Ltd is also a leading supplier of needlework shops and machine shops. With a commitment to quality and customer satisfaction, Direct Sewing Machine Ltd is dedicated to providing the best possible service to their clients.
Introduction to Direct Sewing Machine Ltd
Direct Sewing Machine Ltd has been servicing the Bristol area for over a decade. They specialize in providing sewing machine repair services, as well as selling high-quality sewing machines and related products. The company's background and unique selling point lies in their commitment to providing excellent customer service and their extensive knowledge of the industry.Services & Products
Direct Sewing Machine Ltd offers a wide range of services to their customers. They can repair any type of sewing machine, regardless of the brand. Additionally, they sell new and used sewing machines, as well as parts and accessories. The company also provides mailing machine supplies to businesses in the area.Location
Direct Sewing Machine Ltd is located in the Birchills Trading Estate in the neighborhood of Brislington in Bristol, England. The area is known for its industrial businesses, and customers can expect to find other machine shops and manufacturing companies in the vicinity. The company is conveniently located near several public transportation options, including the Emery Road bus stop, which is only a few minutes' walk away.Benefits
Customers should choose Direct Sewing Machine Ltd because of their exceptional customer service and expertise in the industry. The company's staff is knowledgeable and can answer any questions customers may have about their products or services. Additionally, the company offers a warranty on all of their repairs, ensuring that customers are satisfied with their work.Good to Know
Customers should be aware that Direct Sewing Machine Ltd is closed on Sundays and Mondays. Additionally, the company recommends that customers bring their sewing machines in for regular maintenance to prevent larger issues from arising in the future.Reviews
Customers have praised Direct Sewing Machine Ltd for their quick and efficient repairs, as well as their knowledgeable staff. Many have also appreciated the company's reasonable prices and friendly customer service.Amenities
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delivery -
maintenance
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repair
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training
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warranty
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tailoring
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alterations
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embroidery
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custom design
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sewing machine repair
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zipper repair
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button replacement
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seamstress
FAQ
Can I place a custom order for a specific item or design?
Yes, we offer custom orders for specific items or designs. Our experienced team can work with you to create a tailored solution that meets your needs.What is your return or exchange policy for purchases?
We offer a 30-day return or exchange policy for purchases. If you are not satisfied with your purchase, please contact us and we will work with you to find a solution.What is the average lifespan of your mailing machines?
The average lifespan of our mailing machines varies depending on usage and maintenance. However, with proper care and regular maintenance, our mailing machines can last for many years.Can you provide examples of past projects or clients you have worked with?
Yes, we have worked with a wide range of clients and completed projects of all sizes. Some of our past clients include small businesses, large corporations, and government agencies. Please contact us for specific examples.What is your pricing structure for repairs?
Our pricing structure for repairs varies depending on the type and extent of the repair needed. Please contact us for a quote and we will provide you with a fair and competitive price.Reviews
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Keith Thom
Sixty years in the industry. Customer service second to none, and a desire to please and find a solution for the customer that is a breath of fresh air. We contacted DSM by phone to ask for information about the machine makes they sold, so that we might research prices elsewhere and to arm ourselves with relevant questions. A friendly welcome when we arrived, a small car park and easy wheelchair access to a large level sales floor. The shelves were filled with at least a dozen machines from each of the three main suppliers together with a selection of tools and accessories for all the machines. We saw four or five machines demonstrated at varied price points and it was easy to find the ones that ticked most of our needs, but like a new car no one machine did everything at our price. After a few days we had narrowed our choice to a single machine and phoned to complete an order. Jerry remembered us from his many customers and very quickly arranged our order for the machine (A Bernette B38) and a number of accessories we needed that were not included by the manufacturer. Fantastic knowledge base, and service. An email invoice was quickly issued and the deal was done by lunch time. Now we had to wait and hope we had made the correct choice. We didn’t wait long! Less than 24hours later we were unboxing our new machine and it’s accessories. Jerry and John it is clear to see how DSM have survived at the forefront of the sewing machine marketplace for so long. Old fashioned values and modern machines that are understood so well will always be a winning combination. Thank you both for your help and friendliness, I know we won’t need repairs, but it’s good to know you can help with that as well. We will see you at service time!!
19-05-2023
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Caroline Turner
26-12-2022
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Catriona Saxon
My sewing machine was repaired and serviced last week . Now running like a dream.
26-11-2022
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Kathy Grew
I telephoned to say that the material would not feed through my machine and that I had followed the manufacturers guidelines to resolve the fault but it wasn’t helping so could I book it in for a repair. I spoke to a lady who advised me on what else I could check before taking it to them. One of her suggestions resolved the issue. They are not about just trying to sell you something like so many retailers. They have an old fashioned attitude of give good service and you retain your customer. I bought my last 3 machines here, upgrading each time and I always have them serviced here. They also have great teachers to help you get to know your machine. Thank you Direct Sewing Machines.
26-09-2022
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Hols Roberts
Went into DSM to have a look at machines and ask advice. Extremely helpful and knowledgable staff who took the time to run through features of several machines and answer questions. Felt absolutely no pressure to purchase but did so because of the service I received. Can’t wait to test out my new machine 🙃 I look forward to dealing with them in future and would happily recommend.
26-09-2022
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Susan Coombes
Had my Janome serviced here. Paid a bit extra for express service and it was done within a couple of days. Have to say it’s like a new machine! So quiet and smooth running - I’ll be able to use it early in the morning without disturbing the rest of the flats!! Thank you for doing a great job, I’ll be back next time with my overlocker! 😊
26-08-2022
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Leanne Deacon
Amazing service. Friendly and so helpful. Will be recommending. Thank you 😃😃
26-06-2022
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SewSuz
Another swift purchase from Jerry! I’ve just bought a second overlocker for my business to keep set up for specific jobs, as always fantastic advice & service with a smile along with a little test run in the showroom before purchase. So grateful to have such a wonderful sewing machine shop locally with such a wealth of knowledge. Thank you.
26-05-2022
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Deb Kelly
Really knowledgeable staff and they're enthusiastically helpful. Prices are good too.
26-05-2022
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Teresa Slotwinska
So far friendly and professional and enough space for customers
26-05-2022
