Direct Line
Direct Line is an insurance agency based in Leeds, England. They specialize in providing auto, home, and motorcycle insurance to their clients. With a focus on customer satisfaction, Direct Line strives to provide comprehensive coverage at competitive rates. As one of the leading insurance agencies in the United Kingdom, Direct Line is committed to meeting the insurance needs of their clients.
Introduction to Direct Line
Direct Line is a UK-based insurance company that was founded in 1985. The company was the first in the UK to sell car insurance directly to customers, without the need for a broker. Direct Line prides itself on offering competitive prices and excellent customer service. With a focus on simplicity and convenience, the company aims to make insurance accessible to everyone.Services & products
Direct Line offers a range of insurance products, including auto insurance, home insurance, and motorcycle insurance. Customers can also purchase travel insurance, pet insurance, and business insurance. The company offers a variety of coverage options, so customers can choose the policies that best meet their needs.Location
Direct Line is located in Neville St, Leeds LS1 4AZ, United Kingdom. The area is home to a variety of businesses, including restaurants, shops, and offices. Customers can expect to experience a bustling city atmosphere, with plenty of things to see and do. The closest public transportation options are Leeds Train Station (0.2 miles), Leeds Bus Station (0.2 miles), and Leeds City Bus Station (0.2 miles).Benefits
Choosing Direct Line means choosing an insurance company that values simplicity and transparency. The company's website is easy to navigate, and customers can easily get a quote and purchase insurance online. Direct Line also offers a 24-hour claims service, so customers can get the help they need, when they need it.Good to know
Customers should be aware that Direct Line is a UK-based company, and its products and services are primarily aimed at UK residents. The company may not be able to provide coverage for customers living outside of the UK.Reviews
Customers have generally had positive experiences with Direct Line, citing the company's competitive prices and helpful customer service. Some customers have reported issues with claims processing, but overall, the company has a good reputation in the insurance industry.FAQ
What types of coverage options does your auto insurance agency offer?
At Direct Line, we offer comprehensive coverage, third party only coverage, and third party fire and theft coverage for our auto insurance policies.Can you provide me with a quote for my specific vehicle and driving record?
Yes, we can provide you with a personalized quote for your specific vehicle and driving record. You can visit our website or call our customer service department to get a quote.What is the process for filing a claim and how long does it typically take to receive payment?
To file a claim, you can call our customer service department or file a claim online. The length of time it takes to receive payment depends on the specific circumstances of the claim.How does your company handle rate increases and renewals?
We strive to provide competitive rates for our customers and offer discounts for safe driving and other factors. Renewals are typically handled automatically, but we will notify you if there are any changes to your policy or rates.How responsive is your customer service department and what are your hours of operation?
Our customer service department is available 24/7 to answer any questions or concerns you may have. We pride ourselves on our responsiveness and strive to provide excellent customer service to all of our policyholders.Reviews
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Usman Gilani
25-05-2023
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James Greenfield
☎️🚗 ⛪🏞️ 🚩
26-04-2023
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Abid Kotia
26-03-2023
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Michael Snee
The WORST customer care I have ever experienced. Waited on hold for 45mins only to be hung up on twice. Very difficult to deal with
26-03-2023
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Mark Burgess
Very disappointed with Direct line. They do not reward loyalty at all. They tried increased my car insurance by £400 a year with no reason or justification. They also tried to increase my house insurance by a significant amount with no reason or justification. I had made no claims on either policy nor had I had any traffic offences so there was no reason for this rip off increase especially in a cost of living crisis. When I called up they said this price was “the best they could do”. I found other policies that were better and significantly cheaper so I went with those and cancelled all policies with direct line.
26-03-2023
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Andrew Brader
Denied travel claim against policy wording Tried to claim under the travel insurance policy where a domestic flight in Australia was cancelled and we were rebooked for an arrival 30 hours later. The policy wording states: "✔ Delayed departure We will pay up to £200 for each insured person for additional accommodation, travel and refreshment costs if you have checked in and your pre-booked aircraft, ship or train is delayed by more than 12 hours beyond the time shown on your travel itinerary. We will also pay up to £500 for each insured person for any unused accommodation and travel expenses (including any excursions up to £150) if you are late arriving at your destination as a result of a delay of more than 12 hours beyond the time shown on your travel itinerary" They have weaselled out of the claim on the grounds that the original flight number was cancelled and we were rebooked on different flight numbers. This simply isn't reflected in the policy wording or the exclusions. The aircraft we were booked on was delayed (as it went tech.) so I cannot see how their stance is reflected in the policy wording. The operative also explained that they could not list every scenario in what is covered and what is not covered in the policy wording - and this simply wasn't covered!! OK then. Avoid at all costs. There are no consumer protections for flights in Australia so we have been left seriously out of pocket for rebooking ourselves for a scenario that the policy wording plainly covers.
26-02-2023
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PC-Gamerz-UK
Well over priced compared to most! I've been a Direct line customer for years and I have never paid over £500 for our car insurance, only to be told its £1650 this year!! Sorry but thats just ridiculous. I have since been quoted £638 and now happily insured.
26-12-2022
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Aron Lucas Kristiansson
Directline Pet Insurance made everything so simple and easy. Their claims team were friendly and helpful and they did everything they could to help my dog, Frida. We are delighted with the service provided : I would strongly recommend Directline Pet Insurance to all pet owners. I have insured both my dogs for a very reasonably premium. My dog, Frida, remains well after being admitted to a veterinary hospital and being diagnosed with bronchitis. The veterinary care that we have received for Frida was also excellent.
26-11-2022
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Roy Sarge
Happy with renewal ,
26-11-2022
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Joanna W
Excellent service all around from Direct Line. I had a no fault accident, insurance details were exchanged & the other parties insurance company (Direct Line) contacted me the next morning. They arranged to collect my car, or gave me the option of a settlement figure to sort the damage out myself. I decided to leave it to Direct Line. As my car was still drivable, they arranged a car to be delivered at my convenience, whilst mine was being repaired. (Top of the range BMW!) The garage (DLG Auto Services in Barnsley), the car rental company (Thrifty), all worked together to ensure the process was seamless with no inconvenience to me whatsoever & I was kept updated every step of the way. I now have my car back, it's like having a new car! The repairs have been done to an exceptional standard, & it's even been valeted. A big thanks to Direct Line for excellent all round service (& DLG Autos, & Thrifty). Very highly recommended.
26-11-2022
