Direct Fireplaces
Direct Fireplaces is a leading manufacturer and supplier of fireplaces and gas logs in the United Kingdom. With a wide range of products available, including traditional and contemporary designs, Direct Fireplaces is the go-to destination for anyone looking to add warmth and style to their home. Their expert team of professionals is dedicated to providing exceptional customer service and helping customers find the perfect fireplace for their needs. Whether you're a homeowner, builder, or contractor, Direct Fireplaces has the expertise and products to meet your needs.
Introduction to Direct Fireplaces
Direct Fireplaces is a company that specializes in manufacturing and selling high-quality fireplaces for homes and businesses. The company has been in operation for over 30 years, and it prides itself on providing customers with exceptional products and services. Direct Fireplaces is unique because it offers a wide range of fireplaces, including gas, electric, and wood-burning options, and it also provides customers with custom-made fireplaces to suit their individual needs.Services & Products
Direct Fireplaces offers a variety of services to its customers, including free delivery on all orders, expert installation services, and a price match guarantee. Customers can purchase a variety of fireplaces from Direct Fireplaces, including gas logs, electric fireplaces, and wood-burning fireplaces. In addition to fireplaces, the company also offers a range of accessories, such as fireplace screens, toolsets, and mantels.Location
Direct Fireplaces is located in Stocksfield, England, which is a small town in Northumberland. The area is known for its beautiful countryside, and there are several outdoor activities available nearby, such as hiking and fishing. The town is also home to several small businesses, including cafes, restaurants, and antique shops. The closest public transportation options include the Stocksfield Railway Station, which is 2.5 miles away, the Prudhoe Railway Station, which is 3.5 miles away, and the Riding Mill Railway Station, which is 3.8 miles away.Benefits
Customers should choose Direct Fireplaces because the company offers high-quality products at competitive prices. The company has a team of experts who can help customers choose the perfect fireplace for their home or business, and they offer a price match guarantee to ensure that customers get the best deal possible. Direct Fireplaces also offers free delivery and expert installation services, making it easy and convenient for customers to get the fireplace of their dreams.Good to Know
Customers should be aware that Direct Fireplaces specializes in fireplaces and related accessories, so they may need to go elsewhere for other building and construction needs.Reviews
Customers have given Direct Fireplaces positive reviews for their knowledgeable staff, high-quality products, and excellent customer service. Many customers have praised the company for their competitive prices and fast delivery times. Overall, customers have had a great experience with Direct Fireplaces and would recommend the company to others.FAQ
What is your return policy for fireplace purchases?
We offer a 14-day return policy for all our fireplace purchases. The product must be returned in its original packaging and in new condition. The customer is responsible for the cost of return shipping.Can you customize a fireplace to fit my specific needs?
Yes, we offer customization options for our fireplaces to fit your specific needs. Please contact us to discuss your requirements and we will work with you to create a fireplace that meets your needs.Do you provide installation services or do I need to hire a separate contractor?
We offer installation services for our fireplaces. Our team of experienced professionals will safely and efficiently install your fireplace to ensure it is working properly. Please contact us for more information.Do you offer any customization options for your gas logs, such as size or design?
Yes, we offer customization options for our gas logs, including size and design. Contact us to discuss your requirements and we will work with you to create gas logs that fit your needs.Reviews
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user2018 user2018
Wouldn't recommend this place. One of my friends recently bought a fireplace and it doesn't work. Numerous emails and nothing absolutely disgusting service wouldn't recommend to anyone!!!!!
18-03-2023
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Jane jeffels
Fabulous fire at a very competitive price, really fast delivery, Excellent customer service from Nick, prompt reply within the hour of a query. Wouldn’t hesitate to recommend such a great company. Thanks
18-02-2023
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P Scholefield
Sent these awful unprofessional people 2 emails (as requested) so I could cancel my undelivered fireplace. It’s now 3 weeks later and still not been refunded. I’ve had to open a PayPal claim to get my money returned and still they try and ignore the PayPal claim. I even provided proof with screen shots of my emails to them instructing the cancellation of my order. My advice from dealing with these undesirable unprofessional people is don’t! Buy from elsewhere! Update I see you’ve ‘finally’ replied to one of my communications. As you know, I’ve emailed you twice over a two week period requesting cancellation. You completely ignored both my emails. I then had to open a PayPal claim which again you still refused to refund me even though I again & again requested cancellation. PayPal intervened and eventually I got a refund thanks to PayPal making a decision on my case, no thanks to you. If you’d of simply done what your customer asked I wouldn’t have to let your potential customers know just how bad you are. Would I? For your information, we’re now installing a multi fuel stove rather than the fireplace I originally ordered from you. Obviously I won’t be ordering the stove from your chain of stores. Good riddance I’ll buy from elsewhere from now on.
18-10-2022
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Sara Andrew
One of the worst companies I have ever dealt. Avoid at all cost
18-10-2022
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vaughn “VL” lomax
Great choice and a really easy to use website.
18-08-2022
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Jane Gregory
Really refreshing to deal with a company that values customer service. When we received our fire surround, it was darker than we realised and asked if it could be replaced. Nick from customer services was really helpful, contacting the manufacturer to ensure they could supply what we wanted then arranging for the swap to be made. What impressed me was the way he took the time to call and keep me informed throughout. He then followed up afterwards to ensure everything had been sorted out. Full marks to this company.
18-06-2022
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Darren Bishop
Super service from start to finish. The pre-sales team very helpful (Anthony) which when you consider upwards of a £2K investment, its good to know the supplier is supporting you as regards the items for install. The customer services team (Nick) was great post sale in terms of my over order to take back and arrange delivery. First Class - Well done guys glad to see a business taking customer satisfaction seriously. Darren.
18-06-2022
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Steve Thompson
Following cosmetic issues with my new Flaval fire, I have been dealing directly with the company and in particular with Nick. Customer Service has been first-rate and the new parts have been delivered very quickly. The liaison between the company and supplier appears to be very good and as a result my issue has been dealt with to the highest standard. Many thanks to all concerned.
18-06-2022
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Brian Walters
Wide range of gas and electric fires. Very helpful and friendly staff. Found exactly what we wanted. Highly recommended.
18-06-2022
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Chris Berry
Terrible company to deal with. Customer service team are one of the most unhelpful teams I have ever dealt with. Use another company wherever possible if you want to avoid issues.
18-06-2022
