Derbyshire Broadband
Derbyshire Broadband is a telecommunications company based in Manchester, England. They specialize in providing satellite communication services, as well as internet service providers and telecommunications service providers. With a focus on delivering high-quality telecommunications solutions, Derbyshire Broadband is committed to meeting the needs of their clients.
Introduction to Derbyshire Broadband
Derbyshire Broadband is a telecommunications service provider that specializes in satellite communication services and internet service providers. The company was founded with the goal of providing high-quality and reliable internet services to customers in remote and rural areas. What makes this company unique is their dedication to providing customized and affordable solutions for their customers' specific needs.Services & Products
Derbyshire Broadband offers a range of services including residential and business broadband packages, VoIP phone services, and satellite communication services. Customers can choose from a variety of packages that suit their needs and budget. The company also provides installation and maintenance services for their products.Location
Located in the heart of Manchester, Derbyshire Broadband is situated in a bustling area with a mix of residential and commercial properties. The area is home to a variety of businesses including restaurants, shops, and entertainment venues. Customers can expect to experience a lively and vibrant atmosphere while in the vicinity. The company is conveniently located near public transportation options including the Manchester Piccadilly train station, the Manchester Oxford Road train station, and the St Peter's Square tram stop.Benefits
Customers should choose Derbyshire Broadband because of their commitment to providing high-quality and reliable services. The company uses the latest technology to ensure that their customers have access to fast and stable internet services. Their customer service team is also highly trained and dedicated to ensuring that their customers' needs are met.Good to Know
Customers should be aware that Derbyshire Broadband specializes in providing services to remote and rural areas. While their services are available in urban areas, they may not be as competitive as other providers in those areas.Reviews
Customers have praised Derbyshire Broadband for their excellent customer service and reliable internet services. Many customers have noted that the company's satellite communication services are particularly impressive and have allowed them to access high-speed internet in areas where traditional broadband services are not available.FAQ
How do you handle customer service and technical support?
We take customer service and technical support very seriously. Our team is available 24/7 to provide assistance and resolve any issues that may arise. We can be reached via phone, email, or online chat. Our goal is to ensure that our customers have a positive experience and receive the support they need in a timely manner.How reliable is your satellite network and what measures do you have in place to ensure uninterrupted service?
Our satellite network is highly reliable and we have measures in place to ensure uninterrupted service. We use advanced technology and equipment to maintain the highest level of network reliability. Additionally, we have backup systems and redundancies in place to ensure that our customers always have access to our services.What are the costs associated with using your satellite communication services?
We offer a range of satellite communication services at competitive prices. Our pricing is based on the specific services and packages selected by our customers. We provide transparent pricing information and do not charge any hidden fees. Our goal is to provide our customers with high-quality services at an affordable price.What internet speed packages do you offer?
We offer a variety of internet speed packages to meet the needs of our customers. Our packages range from basic internet speeds to high-speed options for businesses or individuals with higher bandwidth requirements. Our team can help customers choose the best package for their needs based on their usage and budget.What is your customer service availability and response time?
Our customer service team is available 24/7 to provide assistance and support. We strive to respond to all inquiries and issues in a timely manner, typically within a few hours. Our team is dedicated to ensuring that our customers have a positive experience and receive the support they need to use our services effectively.Reviews
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M R
Unreliable / poor service. Had the gold package and the service was extremely unreliable. Heavily dependent on the weather. Constantly cutting out, despite this I was charged the full amount with no offer of service recovery. In response to the “rushed install” comment below, you charged me £100 for the privilege which was ludicrous. The dish and wiring had already been installed and paid for previously. So the £100 you charged me was solely to fit a router to the already installed wire and turn the service on. I could have done it myself in 90 seconds. Extremely disappointed with what I thought was a genuinely pleasant company.
26-05-2022
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Graham Burgess (Shaw Farm Holidays)
Highly recommend Derbyshire broadband, we have been with them for 5 years and they are our only option for high speed internet in the countryside. The service has always been reliable with only the occasional short outage, however we have noticed over the last year it has become even better, I now can't remember when the service was last down. We have always found the support team and engineers to be excellent in dealing with any problems and fixing them rapidly, thank you!
26-05-2022
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Nicholas Boult - Clarke Lambert Construction
Well-being on a remote farm, the original service provider was BT , the best we could ever achieve was 1.5mb , all but useless , BT did try to sort it out but after 3 visits they gave up , BT last engineer who was very helpful recommended Derbyshire broadband . I have to say they are an outstanding company we now have 30mb which is great and it’s cheaper than BT . The service is always constant and in the two years we have been with Derbyshire broadband the service has only failed twice, the first time a lightning strike the second a damaged external cable , the engineer came out within a few hours and quickly repaired the faults , alway helpful and polite . My advise to anybody suffering with bad broadband is to ditch your supplier and start afresh with Derbyshire broadband if you want consistent fast reliable broadband backed up with great engineers and superb service
26-05-2021
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Amy Sharp
I live literally in the middle of nowhere, no chance of getting usual broadband it these guys game me a solution. Sometimes it's down but issues are quickly resolved by a quick phone call and they often come out. No call centres, no waiting on the phone, no waiting in all day for engineers...the service is great, 5 stars from me
26-05-2021
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Tom Graham
Worked brilliant at first but after a month speeds dropped and lag increased tenfold numerous drops in service, can't be contacted on weekends and when complaints are made basically told to cancel the service after paying £200 for equipment and install wouldn't recommend Update 11/08/20:- after complaining with regards to the above issues and nothing really done I contacted consumer rights to help who advised to send a templated letter to Luke after a few days I got a response at 12:58 (11 /08/20) they were terminating my service 4 hours later 1 star is only to leave a comment to warn others off, avoid all costs!!!!
26-05-2021
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Thomas Beasley
Really good and allowed me to do so much at home, when there is an issue you just pick up the phone and they answer. They even came around off their own backs to check my antenna was in optimum position. I just wish they would advertise more as I speak to so many people who have never heard of the company and products but would purchase the service in a heartbeat.
26-05-2020
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Derek Bruce
Good consistent speed when working, but not reliable enough. Have been a customer for about 8 months, have had at least 3 service breakdowns of at least 3 hrs in that time. Contact only open 9-5! Not much help if your broadband goes out at 5.30! Derbyshire broadband a great idea but really need to sort out their reliability. The mission statement is to provide reliable service, but this is not happening at the moment. Happy to edit this review when the service improves.
26-05-2020
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James Reith
Excellent provider. My rural home, despite technically being capable of receiving superfast broadband via phone line, was too far from the local cabinet to get anything above 10 mbps. Derbyshire Broadband were able to offer speeds of up to 84 mbps. Connection is more stable than my previous phone connection too. They're a small company, so it can take a week or two before they can install your connection, but it's worth it. EDIT (23/08/2019) Having been with Derbyshire Broadband for over 6 months now, I also wanted to recommend their customer service. My connection was dropping out at 5pm on Wednesday evening. By 10am Thursday morning, an engineer had visited and the problem had been resolved. You don't get that level of speed with larger suppliers.
26-05-2020
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damon james kerry
Good service
26-05-2019
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Andy Abbott
26-05-2019
