Derby Road Health Centre

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Reviews

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  F_2019

  This practice is awful and I'm not exaggerating. No matter what time of the day you call, there always is a huge waiting time for an answer and you're usually in a very long queue. The receptionist whoever answers the phone seems like they're guessing when you ask questions. I recently asked them if they had received a form, which the GP needs to complete, which was sent to them 4 weeks ago, they said they only received it on the 17th of April and will get processed shortly. I have received the form & it was filled out by the GP (signed and dated) on 6th of April!! - and the form has been completed incorrectly by the GP! - absolutely ridiculous. If the GP is that careless (GP Amanda Lewis) then there's not much hope for anyone Best advice is join another practice

  05-05-2023
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  Jiří Basovník

  Make an appointment and plan into your own schedule is impossible. Make an appointment is like lottery, you have to try 10+ time at 8:00 morning to get in the que of 20+. It takes 20 minutes on average to get to receptionists who probably can't empathise based on reason for your call. Once you get thru it, you have got something like an assessment appointment on the phone with GP. That is the case when everything went as I described. If you call later 8:05, there will be no appointments. I would give 5 stars to most of GP visited in the past. It is the booking system and their own rules which kill the reputation of this health centre. In the past, GP could give you follow-up appointments so you don't have to go thru all your issues all over again, which can be very uncomfortable. It was also possible to plan and keep updated your employer about your upcoming appointment But GP were told they can't do that anymore. Instead, I have been told to try to ask when booking, to have an appointment with the GP, which is impossible. Also they informed me on Monday the GP is in Thursday, but on the day they told you, firstly, the GP is fully booked and few seconds later they change it saying the GP is not fully booked but they on different duty (visiting patients etc.) In a case where you need a GP, which you find comfortable to speak and same time they are able to explain what is going on and what will be next step in treatment this is extremely frustrating! As you don't know when they are going to call, you just need to carry on with your day. So you get the call when it is inappropriate and uncomfortable to talk about it due to the environment. The GP understood this and would recommend follow up face to face appointment, but they can't do anything about it.

  26-04-2023
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  Liam Martin

  Unbelievable treatment and after they promised 'we are a good doctors surgery' after my last one got shut down for neglect. I've received gaslighting from the chief doctor who refused a proof of claim to keep her point. Another completely refused to treat me because I wouldn't wear a mask, she only had to write a referral. And another showed himself to be utterly uncaring and didn't flitch at all when I told him NHS neglect and years of domestic abuse is the reason my condition is so bad. Refused to help me or advise me about anything and would only make a skin prescription. Told me I have to make separate appointment for ever point I want to raise! And to top off the insult their audio recording waiting music is literally harmful and anxiety inducing. I almost had to hand up after 20 minutes it was making me ill, I documented my deterioration while listening. There is such a thing as Musically Induced Harm MIH and drhc use the most unrelaxing style of music classical music and 6 reminders a minute of you waiting position to make it feel much longer. It is so obviously not healthy it almost seems intentional. Civil suit coming your way go with the one in progress hopefully. Wish me luck folks I am holding these harmful people to account.

  26-04-2023
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  Nasir Choudhury

  I've been with them for many, many years and recently found that receptionists mislead me regarding a doctor callback for 3 days, telling me to call back at 9am when in fact they open at 8, then telling me im booked in for a call back which failed and they states nothing is booked. After an apology from the management team im now being told my phone consuis on Saturday. Really disappointing to be told this after 80 mins of waiting over 4 phone calls.

  26-04-2023
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  SABIN FRENT

  26-04-2023
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  Ifeoma Agu

  Great service. But when you call them you will wait in the queue for a few minutes

  26-03-2023
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  Abdelkader Tami

  Last time, when I ordered my repeat prescription online the GP did not approve it and send me a message asking me to see a GP. I stayed for 3 weeks without medication till I got an appointment with the GP. Now I was supposed to have a blood test on 28/02/2023, to be started on a new medication. On 27/02/2023 I was contacted to be told my appointment has been cancelled. I was able to make another one in two weeks time which is today, 15/03/2023, to my surprise wgen I woke up I found an sms, sent at 8:45, saying it is cancelled. Now I am calking the reception. It's been 34 mins and I am in queue position 5. This is the new system they introduced to pass their problems to the patient. It is frustrating..

  26-03-2023
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  steve ward

  Very nice staff

  26-03-2023
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  Paul Storer

  I joined the Practice in 2019 (may have been earlier. I have various health issues both physical and mental. I had been with my previous practice for over 20 years but coming to Derby Road was a revelation. The care I have received from Reception , Practice Nurses (especially Natasha who has helped me with my Asthma), and the GPs themselves. I have been treated with respect, any treatment has been explained, but above all they listen. I have had, during my time there, 2 issues. My test of any organisation is how they deal with problems. Mine was to do with a rude GP (was actually a Locum) and an adjustment to medication unknown to me. On both occasions it was dealt with quickly with response from the Practice Manager and / or a GP. Ignore the negative comments this is a Practice that looks after its patients. My last comment is Thank You Derby Road Health Centre

  26-02-2023
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  H Saleh

  Worst GP to be registered with in whole England. Received a message to book phone appointment with doctor. So tried booking one and stayed on the phone for 45 minutes and receptionist said call back tomorrow and lied about the test result.

  26-02-2023