Denplan
Denplan is a dental insurance agency based in Andover, England. They specialize in providing insurance coverage for dental services. Denplan is committed to providing their clients with the best possible insurance options to meet their individual needs. They are dedicated to ensuring their clients have access to quality dental care at an affordable cost.
Introduction to Denplan
Denplan is a dental insurance agency based in Andover, England. Established in 1986, their purpose is to provide affordable dental care to their clients. Denplan is unique because they offer a variety of plans that cater to individual needs and budgets, and they work with over 6,500 dentists across the UK.Services & Products
Denplan offers a range of dental plans that cover everything from routine check-ups to more complex treatments. Clients can choose from fixed-price plans or pay-as-you-go options, and can even add insurance for accidental damage or emergency treatment.Location
Denplan is located in Hambleden House, Waterloo Ct, in Andover. The area is a mix of residential and commercial properties, with plenty of restaurants and cafes nearby. The closest public transportation options are Andover Train Station (0.7 miles), Andover Bus Station (0.6 miles), and Andover East Street (0.4 miles).Benefits
Denplan's flexible plans and affordable pricing make them a great choice for anyone looking for dental insurance. They also have a large network of dentists to choose from, so clients can easily find a provider that meets their needs.Good to Know
Denplan recommends that clients check with their dentist before signing up for a plan, to make sure that the dentist participates in the Denplan network.Reviews
Customers rave about the ease of use and affordability of Denplan's dental plans. They also appreciate the wide range of services covered under the plans, and the helpfulness of Denplan's customer service team.Amenities
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online payment -
mobile app
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online scheduling
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discounts
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flexible payment plans
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online claims submission
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multiple insurance plans
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in-network providers
FAQ
What types of dental services are covered by your insurance plans?
Our insurance plans cover a wide range of dental services, including preventative care, routine check-ups, and more extensive treatments such as fillings, extractions, and root canals. We also offer coverage for cosmetic treatments like teeth whitening and orthodontic services.Can I choose my own dentist or am I restricted to a network of providers?
We have a network of providers that we work with, but you are not restricted to this group. You can choose to see any licensed dentist that you prefer. However, we recommend using one of our network providers to ensure that you receive the maximum coverage under your plan.How does your company handle claims and reimbursements?
We make the claims process as easy as possible for our customers. You simply submit a claim form and proof of payment to us, and we will reimburse you for the covered services. Our claims department is available to answer any questions you may have and provide assistance throughout the process.What is the process for pre-approvals or authorizations for specific dental procedures?
If you require a specific dental procedure that is not covered under your plan, you will need to obtain pre-approval or authorization from us before receiving the treatment. This process involves submitting a request along with supporting documentation, and our team will review it to determine if coverage is available.Are there any limitations or exclusions to dental coverage in your plans?
Like all insurance plans, there are limitations and exclusions to our dental coverage. We recommend reviewing your plan carefully to understand what is covered and what is not. Some common exclusions include cosmetic treatments, experimental procedures, and services provided by non-licensed professionals.Reviews
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Yudzhin Nikiporets
This is a border line fraud company. Once you sign up for the insurance through corporate benefit they quietly deduct from your salary yet not a single email or confirmation sent. After calling customer service through literaly 20 min wait they finally sent me a welcome letter and contract details. Making a claim is even more painful process, even dental treatment I received was more pleasant. I've never came across such a website that constantly times out and takes you to homepage, so difficult to navigate that I had to call HR to help me through. They openly state that must submit your claim within 60days yet once I submitted my claim they asked me for date treatment was completed and exact breakdown of procedures, Which most dentists do not provide on receipt.
28-05-2021
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Joan Ahrens
The Denplan is a great health plan, but calling them is terrible. Waiting for a customer service rep for more than 8 minutes is unacceptable! I hung up.
28-05-2021
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Johnpaul Dinneen
Wow great experience.Den plan great service. Thanks guys keep up the great work.👍
28-05-2021
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Ellie Paine
28-05-2021
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Si
Denplan is one of those companies that during this pandemic have failed to do the right thing for their customers. They turnover around £35m a year from their monthly dental payment plan scheme and haven't once informed their customers on where they stand in terms of continued payments, even though dental surgeries have been closed for the past 6 months, which means you're getting no treatment for the money you pay. Most places like gyms froze their customers payments until reopening. I'm pretty annoyed at how I've been treated by their customer services team and how they're trying to shift the blame onto my dental practice saying they're responsible for the money and not Denplan. My dental practice are decent people and certainly don't have the cash in the bank that Denplan have. I'd avoid signing up with them, which is a shame as you'll probably need to look elsewhere for a dentist. Companies like these are just money grabbers and don't care for anyone else but themselves.
28-05-2021
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Thelastcoyote
Used to be a good company. I cancelled my policy and then decided to renew it two months later. Denplan do not answer the phone, the email addresses they give out are incorrect and don't work, their virtual chat cannot help and gives you a telephone number to ring with a extension number that does not exisit. They are an appaling company to deal with at present- have cost me a lot of time and stress and effort. Completely inneficient and worst service I have ever had.
28-05-2021
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Dominic Green
Awkward to cancel contact. You have 14 days to change your mind and they send the paperwork 15 days later which is sneaky. I haven't been able to get treatment due to Corona restrictions so that's a big waste of money and no compensation from denplan, which is a worrying redflag as to how they would behave in light of a claim. Zero trust in denplan.
28-05-2020
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john bates
Denplan =Poor service... All within 1 hour. today .. phone contact as instructed , press 1 and leave message their phone just hangs up (twice).. Live chat ( twice) Forget it !!.. type info for agent to respond..they don't/can't see your message..
28-05-2020
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Garry Maskell
I have been with Denplan since 1997 and was once a good experience. Visited my dentist today and find my dentist has retired from the practice and a new person taken over seemed nice at the check up and said see you in 6 months time and by the way sign here and we will increase your premiums by another 10 pounds. To say the least not impressed and Denplan has little to no thought of its long term customers now forced to look elsewhere.
28-05-2020
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Aimee smale
Never received my policy number so unable to use, their customer service is non existent. I spent 2 hours on hold being told I was the next to be answered, attempted ringing a total of 10 times, sent 6 emails and I can't even contact them to cancel. It's a shambles.
28-05-2020
