Deliveroo
Deliveroo is a meal delivery service company based in London, England. They specialize in providing food and beverage solutions to their clients, serving as food and beverage consultants. Deliveroo is committed to delivering high-quality food and beverage services to their customers, ensuring that they receive the best possible experience. They are dedicated to providing excellent customer service and ensuring that their clients are satisfied with their services.
Introduction to Deliveroo
Deliveroo is a UK-based meal delivery service that was founded in 2013. The company's purpose is to provide customers with a convenient way to order food from their favorite local restaurants and have it delivered straight to their door. Deliveroo is unique because it focuses on high-quality restaurant partners and uses technology to optimize delivery times.Services & products
Deliveroo offers meal delivery services from a variety of local restaurants. Customers can browse menus, order food, and track their delivery all through the company's app or website. Deliveroo also offers food and beverage consulting services to help restaurants optimize their delivery operations.Location
Deliveroo is headquartered in London, specifically at 22-27 Torrington Pl, WC1E 7HJ. This area is known for its mix of residential and commercial buildings, as well as its proximity to several universities. Customers can expect to find a variety of restaurants and cafes in the area, along with shops and entertainment options. The company is conveniently located near several public transportation options, including the Goodge Street tube station (0.2 miles), the Warren Street tube station (0.3 miles), and the Euston Square tube station (0.4 miles).Benefits
Customers should choose Deliveroo because of the company's commitment to quality and convenience. Deliveroo partners with premium restaurants, ensuring that customers can enjoy high-quality food from their favorite local spots. The company also uses technology to optimize delivery times and provide customers with real-time updates on their order status.Good to know
Customers should be aware that Deliveroo operates in select areas and may not be available in all locations. The company also charges a delivery fee and a minimum order amount for each order.Reviews
Overall, customers have been pleased with Deliveroo's service. Customers have praised the company for its fast and reliable delivery times, as well as the variety of restaurant partners available. Some customers have noted that the delivery fees can be high, but they feel that the convenience of the service is worth the cost.Amenities
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online ordering -
menu variety
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specialty meals
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dietary options
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allergen information
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nutrition information
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customer reviews
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menu design
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recipe development
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nutrition analysis
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food costing
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kitchen layout
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food safety
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food hygiene
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food photography
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catering services
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food marketing
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food trends
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menu engineering
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foodservice management
FAQ
How often can I schedule delivery?
At Deliveroo, you can schedule delivery as often as you'd like. We offer flexible scheduling options to meet your needs, whether it's daily, weekly, or on-demand. You can easily manage your deliveries through our user-friendly platform.Are your meals customizable for dietary restrictions or preferences?
Yes, we offer customizable meals for various dietary restrictions and preferences. Our menu includes options for vegetarian, vegan, gluten-free, and other dietary needs. You can also customize your meal by selecting specific ingredients or making special requests.What is the pricing structure for your delivery services?
Our pricing structure varies depending on the restaurant and location, but we always strive to offer competitive and affordable prices. You can view the delivery fee and minimum order amount for each restaurant on our platform before placing your order.How do you stay current with industry trends and changes?
At Deliveroo, we have a team dedicated to staying up-to-date with the latest industry trends and changes. We conduct regular research and analysis to identify emerging trends and best practices. We also collaborate with industry experts and attend relevant conferences and events.How do you measure the success of your consulting services?
We measure the success of our consulting services by evaluating the impact of our recommendations on our clients' businesses. We track key performance indicators such as revenue growth, customer satisfaction, and operational efficiency. We also gather feedback from our clients to ensure we are meeting their needs and exceeding their expectations.Reviews
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Ryan Barber
3 hours no food, and 3 phone calls later, they say they will refund the £50 for the food that never turned up within a few days. Terrible service and lied to by customer service
19-05-2023
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Aimee Talbot
A group of us ordered food from Deliveroo yesterday. As we have different dietary requirements, we ended up placing two orders from different restaurants. One arrived in full and on time, and the other just didn't show up. I contacted Deliveroo as soon as I noticed that the app said that the food had been delivered. I was told that they attempted delivery, but that nobody was there to accept the order. They said they called me, and nobody answered, so the driver waited for 11 minutes but left with the food as they couldn't complete delivery. I was also informed that I wouldn't be receiving any sort of compensation for the order, as their terms and conditions state that if an order isn't delivered due to a fault of the customer, they don't have to provide a refund. So they took the food and my money. Despite the unsuccessful delivery being in no way my fault. A few things to note... - They never called me. I had my phone with me the entire time. - We were within view of the front door - nobody came to the door. - There is a buzzer on the door, and there were very clear instructions on pressing said buzzer on the delivery instructions - no buzzer was pressed. - After contacting them to complain, they insisted that they called me several times via the app and that I just didn't answer - I don't even have the app. I ordered via browser. - Today, after much back and forth, they're now saying that they left the food at our doorstep - this is a blatant lie. They did no such thing and yesterday even said that they took the food away with them. - We had the other order delivered only 3 to 4 minutes prior and it came without any issues. - Whilst on live chat, I was told that they understand my frustration, and that they would 'love to give me a refund' but didn't have an option allowing them to on their system - so gave me the email address for the support team, who just keep repeating the same message again and again. So clearly they understand that I'm completely justified in wanting a refund. This is disgusting behaviour. They've lied to me several times at this point, even directly contradicting things they've already said to me. But they just keep replying to my emails now with the same thing... it's always something along the lines of, "Sorry, we reviewed your details and are unable to provide compensation. See you next time!". Frustrated is an understatement. I'm going to contact my credit card company to dispute the transaction and want to report them for theft. Absolutely disgusting behaviour from Deliveroo.
19-05-2023
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n enci
Worst experience ever. They send me the wrong order and there's no one to talk to. They should close very very bad experience
19-05-2023
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wpooh28
Food arrived cold after driver took out thermo bag and stood completing his actions on his phone over 5 minutes. Didn't understand anything I said without using Google translate. Customer service dire. No refund, just that comments noted and hope we have a better experience next time. A reasonable size order from a local restaurant, completely unacceptable
12-05-2023
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Stu Robertson
Absolutely appalling. The assistance is garbage, drivers arrogant, stressful, wrong orders. I have them a chance, but the operation should be abolished. My partner has used them more, and have seen the lack of customer service enough. The drivers driver like maniacs without a driving licence
12-05-2023
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Leke Ayoade
Food was never delivered. Driver lied he called me but he didn't. £60 gone!.
12-05-2023
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Jordan Edwards
Very poor logistical understanding. Food collected from restaurant at 1:12 and not delivered until 1:34 yet they still believed it would be warm. Compensation of less than 25%. Just eat wouldn’t do this
12-05-2023
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Nisha Ni CW
Online help was useless
26-03-2023
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whatgoesaroundarsen “whatgoesaroundarsen”
What your scooter riders do around London is just unreal!!! This has to stop!!!!! Employ trained riders!!!! Is this a joke!!!! They are: on the phone, jumping red lights!!!! Disregarding pedestrians!!!!! Stop!!! Just Stop!!!
26-03-2023
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Ay Jay
It took 14 emails, including sending video doorbell footage 5 times, to finally get a refund for the driver turning up at my door with someone else's order then leaving with it. I gave them another chance and hey... wrong order again... still waiting on this refund. Thieves.
26-03-2023
