Deliveroo London
Deliveroo London is a delivery service company based in London, England. They specialize in transportation and shipping services, catering to a variety of industries including medical lawyers. Deliveroo London is committed to providing efficient and reliable services to their clients. They also have expertise in economics and law, ensuring that their operations are conducted in compliance with legal regulations.
Introduction to Deliveroo London
Deliveroo London is a food delivery service company founded in 2013 in London, England. The company aims to provide a fast and reliable food delivery service to customers who want to enjoy their favorite meals from the comfort of their homes. Deliveroo London is unique in its approach to food delivery, as it uses a fleet of bicycle and scooter riders to ensure that the food is delivered as quickly as possible.Services & products
Deliveroo London offers food delivery services from a wide range of restaurants and cafes in London. Customers can choose from a variety of cuisines, including Italian, Chinese, Indian, and American. The company also offers a subscription service, Deliveroo Plus, which provides customers with free delivery on all orders for a monthly fee.Location
Deliveroo London's office is located at 1 Cousin Ln in the City of London. The area is home to many financial and legal businesses, including medical lawyers and economic and law firms. Customers can expect to experience a bustling and professional atmosphere in the area. The closest public transportation options to the office are Cannon Street Station (0.1 miles), Bank Station (0.3 miles), and Monument Station (0.3 miles).Benefits
Customers should choose Deliveroo London because of its fast and reliable food delivery service. The company uses a fleet of bicycle and scooter riders to ensure that the food is delivered as quickly as possible. Deliveroo London also offers a wide range of cuisines from various restaurants and cafes, making it easy for customers to find their favorite meals.Good to know
Customers should be aware that Deliveroo London charges a delivery fee for each order. The fee varies depending on the distance between the restaurant and the delivery address.Reviews
Customers have praised Deliveroo London for its fast and reliable food delivery service. They also appreciate the wide range of cuisines and restaurants available on the platform. However, some customers have expressed dissatisfaction with the delivery fee charged by the company.Amenities
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overnight delivery -
door-to-door delivery
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local delivery
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courier service
FAQ
What is the estimated delivery time for my package?
We strive to deliver packages as quickly as possible, usually within 30 minutes to an hour depending on your location and the availability of our riders.How do you charge for your services - hourly or contingency fee?
We charge a delivery fee for each order, which varies depending on the distance and size of the order. We do not charge hourly or contingency fees.Can you provide references or examples of successful cases you have handled?
As a delivery service, we do not handle legal cases or have references for successful cases. However, we have many satisfied customers who have left positive reviews on our website and social media pages.What is your policy for lost or damaged packages?
If a package is lost or damaged during delivery, we will work with the customer to investigate and resolve the issue. We may offer a refund or replacement depending on the circumstances.Are there any additional fees or charges for expedited delivery?
We offer a priority delivery option for an additional fee, which guarantees delivery within a shorter time frame. The fee varies depending on the distance and size of the order.Reviews
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Siddharth grover
Terrible food app , their live chat is robotic and do not see the practicalities whilst considering any form of compensation. I didn't request a refund or credit , rather was just looking for redelivery of my food which the driver claimed that they left in front garden. I live in a tall block of flats with a 24*7 concierge so God knows where this garden came from. I will be switching to ubereats.
25-05-2023
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Eman Ahmed
Avoid Deliveroo!!! They have scammers working for them. I had a delivery driver (Rafael) who refused to call me when he couldn't find my address. He said he couldn't speak English yet was typing in perfect English. I went outside as he said he was there but was nowhere to be seen. After 40 minutes he then asked me to send over the code to him, to which I had no idea it would indicate that the food was delivered. I had no food in the end and i did not get any compensation/refund. Never again!
21-05-2023
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Osman Ibrahim
Rude customer support doesn’t want to help
19-05-2023
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David Guru
Appalling. Don't train their drivers. Some drivers can't read English. Nothing wrong with restaurants. This company's management is a joke. They are just after a quick buck. Look at the model....don't permit easy access to customer service. Blame the restaurant/driver. But never do anything about training. Why? So they can call them contractors and not have to pay a decent wage. Starbucks got caught eventually. So will deliveroo.
05-05-2023
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Andrew Liddell
Disappointing. Ordered Five Guys delivery through Deliveroo. The bacon cheeseburger was missing. It was a painful experience trying to get a full refund from Deliveroo. They refused to refund me the delivery fee, even though I would have incurred another delivery fee if I ordered another bacon cheeseburger. However, this experience put me off so I did not place another order. This was NOT the experience I expected for a £50 order for 2 burgers, 2 portions of fries and 2 milkshakes. I guess it was the restaurant that failed to put the bacon cheeseburger in the bag but Deliveroo’s so called “help” made a poor experience worse! They need to work on this. I won’t be using Deliveroo again. I find Uber Eats much better.
26-04-2023
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Radhea Permata Dewi
26-04-2023
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Sarah E
Horrendous service. Stole £20 worth of food - said it delivered and never did. Despite being a loyal customer, no reconciliation at all. Driver pretended they couldn’t find my flat, despite it being extremely easy to find and directly where the pin is, as well as having instructions to leave it at my door if needed, and because I missed his call by 4 minutes, I don’t get my food or a refund. Somehow they’re claiming both that the food was delivered to my door and also that the driver couldn’t find my flat. Costly mistake for them because I’m never using them again, which will lose them a lot more than refunding their own mistake would have! Customer service sends templates responses and takes no responsibility.
26-04-2023
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Camberwell Carrot
It was never great but has totally gone downhill. On the last delivery, I got a call from driver shouting "no english" over and over. As I saw him nearby on the app I had to get out of the house to find him. Half the food was missing so I contacted deliveroo and they refused to put in an order for the missing part and just provided me with a partial refund. Not sure how I am supposed to feed people with half the order so I asked for a full refund which they also refused, had to contact my bank who did a chargeback. I think they are luckily dying a slow and painful death of never getting profitable which is reflected in their stock price. I am tired of seeing their drivers ignore red lights and driving on pedestrian roads, it is complete wild west. I have deleted my account.
26-04-2023
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faith okoh
The riders are thieves they eat your order and claim they delivered it and still charge you for deliveries that you never got I won’t recommend them
26-04-2023
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Prachi Mishra
Delivery experience is pathetic. Expensive and not fond of the product/app either.
26-04-2023
