Featured image
Deaf Services

Deafconnect

Deafconnect is a UK-based company that provides a range of services for the deaf community. They are committed to ensuring that deaf people have access to the support they need, particularly in emergency situations. With their headquarters located in Northampton, Deafconnect is dedicated to improving the lives of deaf people throughout the United Kingdom.

Introduction to Deafconnect

Deafconnect is a UK-based company that provides services specifically designed for the deaf community. Founded in 1928, the company has a long history of serving the deaf population and promoting their rights. What sets Deafconnect apart is their commitment to providing high-quality services to their clients, while also advocating for deaf awareness in the wider community.

Services & products

Deafconnect provides a range of services, including advocacy, counseling, and employment support. They also offer British Sign Language (BSL) courses and interpreting services for those who need them. In addition, Deafconnect has an emergency text service that allows deaf individuals to communicate with emergency services in times of crisis.

Location

Deafconnect is located in Northampton, England, in the Spencer Dallington Community Centre on Tintern Avenue. The area is primarily residential, with a mix of houses and apartments. There are a few small businesses in the area, including a convenience store and a beauty salon. The nearest public transportation options are the #16 bus stop, which is a 5-minute walk away, and the Northampton train station, which is approximately 2 miles away.

Benefits

Deafconnect is unique in that they provide specialized services for the deaf community. Their staff is highly trained and experienced in working with deaf individuals, and they are committed to ensuring that their clients receive the support they need. In addition, the emergency text service is a valuable resource for deaf individuals in times of crisis, as it allows them to communicate with emergency services quickly and easily.

Good to know

Customers should be aware that Deafconnect's services are primarily focused on the Northampton area, and may not be available in other parts of the country. In addition, while they do offer interpreting services, these may be subject to availability.

Reviews

Customers have praised Deafconnect for their professionalism, expertise, and commitment to serving the deaf community. Many have also noted the value of the emergency text service, which provides peace of mind in times of crisis. Overall, customers have found Deafconnect to be a valuable resource for the deaf community in Northampton and beyond.

Amenities

  • amenity
    assistive technology
  • amenity
    emergency alert system
  • amenity
    accessible website
  • amenity
    accessible parking
  • amenity
    accessible building
  • amenity
    tactile signage

FAQ

How do you ensure effective communication with deaf individuals in emergency situations?

At Deafconnect, we have trained staff who are fluent in British Sign Language (BSL) and can communicate effectively with deaf individuals in emergency situations. We also offer a text relay service and video relay service for those who prefer to communicate in writing or through sign language via video call.

What types of interpretation and translation services do you provide for deaf customers?

We provide a range of interpretation and translation services for deaf customers, including BSL interpretation, lip-reading interpretation, note-taking, and written translation. We can also provide interpreters for medical appointments, legal proceedings, and other specialized areas.

Do you offer customized plans for businesses and organizations to make their services more accessible to deaf individuals?

Yes, we offer customized plans for businesses and organizations to make their services more accessible to deaf individuals. Our team can provide assessments and recommendations for making your premises and services more accessible, as well as training for staff on effective communication with deaf customers.

How do you handle confidential information when providing interpretation or translation services?

At Deafconnect, we take confidentiality very seriously. All our interpreters and translators sign a confidentiality agreement, and we have strict policies in place to ensure that any confidential information is kept secure and private.

Are your interpreters certified and trained in specialized areas, such as legal or medical interpretation?

Yes, all our interpreters are certified and trained in specialized areas such as legal or medical interpretation. We ensure that our staff receive regular training and updates to maintain their skills and knowledge in these areas.

Reviews

  • Andrew Gammage

    We went to Deafconnect in Northampton on friday the 3rd of January 2020 at 10am We had a meeting with an advisor JL we we're very Dissatisfied the two advisors we saw make all the Decisions for you and get it all wrong BIG TIME. I was sitting in the office with my Mrs and JL i was told by J L i had to leave the office if i spoke but the two advisors made two more phone calls while i was sitting in the office which again were totally wrong BIG TIMEI had to phone the Doctors to sort the mess out thay had made and get their phone Calls BLOCKED. we went back on Monday the 6th of January 2020 9.30am to tell them no more we cannot cope with Deafconnect and get the contact sheet back and get wiped off there computers Thay do not seem to know what thay are doing .PLEASE NO MORE WE CAN'T COPE PLEASE NO MORE. Update 8/1/20. I am still waiting for a phone call from JL Why i am so upset is because JL and an interpreter made three phone call to the doctors for something my Mrs never had and doesn't need i was trying my hardest to tell them thay had got it wrong all JL said i had to leave the office Abrupt Bad Mannered but i was in the RIGHT ALL THE TIME THAY ARE DANGEROUS PEOPLE AS THAY WILL NOT LISTEN. All we went for was to enrol but we will not go back as thay cannot do their job and cannot listen very bad manners. There is a lot working at deafconnect thay all need a kick up the backside if thay were working for me would tell them to go home and not to come back and i would not pay them for what thay had done. I have been in business 45 years i go to 8/12 business meetings a week Solicitors banks Agents Tenets customers but in all my years i have never been to a meeting like that one have i JL Deafconnect are tampering with the reviews to make themselves look better than thay are which is not fair on the deaf and hard of hearing who need Help. I HAVE PUT MORE ON TWITTER AND MASTODON PLEASE LOOK thanks

    26-12-2022

  • Keith Dawkins

    Helped me find a local ear clinic that sorted my hearing problem in minutes. Incredibly helpful and did all the phoning round for me. Brilliant charity.

    26-10-2022

  • Ann Brebner

    Fabuluous local charity who work tirelessly to help others!

    26-09-2022

  • Cheryl Harrison

    26-08-2022

  • Julie Poole

    26-05-2022

  • Ewa Staszek

    👍👍👍

    26-05-2022

  • Sampson Yaw Asare

    26-05-2022

  • Sarah Addison

    26-05-2022

  • Andrew Gammage

    I AM NOT HAPPY WITH DEAFCONNECT.

    26-05-2022

  • Levinia Duncanson

    26-05-2020