Dartford, Gravesend and Swanley Mental Health Team

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Reviews

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  Gary French

  If they had a -1 star, that would be my choice. Im still waiting for an appointment for sleep Violence to my family. I had a telephone consultation on the 17th Feb, the MH Doctor said that they would contact me with an appointment within three days, but guess what, its now the 18th of may, now contact from them, made numerous calls to their reception, promised call back, but nothing, 3 months now, and injuries to myself and my partner. You should be ashamed of yourselves.

  19-05-2023
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  natasha buss

  Absolutely disgusting the way they treat patients and family members that call them seeking serious help for a serious situation. They are meant to have a duty of care for their patients they do not help and take matters seriously they just make empty promises and parm you off every time.

  12-05-2023
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  K R

  Waste of time and tax payer money as they do absolutely nothing to help. I was finally diagnosed months and months following my appointment. They then referred me to a therapy clinic - turns out this clinic do not deal with my mental health disorder. I then had to re-refer through my GP. 4 months later, Arndale house have done nothing. Just pure silence. So I have just called and they have told me they have discharged me back to my GP. My GP are not mental health professionals and therefore will just end up referring me back to this awful team. It’s an endless cycle. They have offered me no help, no support and left me to deal with this myself. I hope whoever is in charge is really ashamed of the way they treat their patients.

  26-04-2023
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  Peter Pantsless

  Bunch of clowns. None of them know the first thing about mental health, let alone treating it. None of them are qualified Psychiatrists or Psychologists. It's just a bunch of foreign people with limited English and a check list of 1-5 questions. They are terrible and the whole Kent mental health service is a joke.

  26-02-2023
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  Kelly Jordan

  Iv been promised for 3years about treatment and nothing has happened put in a formal complaint let's see what happens now

  26-02-2023
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  Jimmy Stuart

  Completely useless, and don't even try to formally complain, they just end up beeing completely dismissive.

  26-02-2023
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  L Dot

  Haven’t even experienced the service yet and already disappointed. Was referred as an emergency by the crisis team and told I’d be given an urgent appointment within 3 days, it’s now been 5 days and every time I call I’m told “my case is being discussed today” and they’ll “be in contact”, when asked if my appointment will be this week they said they’re not sure. Call my GP and they tell me to wait for my assessment at Arndale. Who can you actually turn to?! Update: had my appointment, now waiting 5 weeks for my medical review even thought I have complained about my medication? Was told to “just come off it and wait for a follow up appointment” despite having nothing in place if I “come off medication”. Honestly never felt more alone and conflicted in what I do!

  26-01-2023
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  paul smith

  Complete lack of communication, wait months and months for an appointment, then to be told on the day in a phone call to them that its been cancelled. They are fully aware that people are suffering yet cannot keep the patient informed.

  26-12-2022
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  Avril Gayler

  feel they have strung me along for almost 2 years. I have been passed from departments. Been trying to call them for 3 days with no answer. They kept loosing my paperwork so I had to keep repeating myself. They just pile on prescriptions and don't even remember who you are when you return. You're not important to them. Got a swift diagnosis and then rejected.

  26-10-2022
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  Alanah

  Was promised the world, assessments, treatments when all I got was an initial appointment, forgotten medical assessments I was promised, forgotten phone appointments. Rather than a diagnosis I was discharged after 1 real appointment, with a poorly copied information leaflet for me to basically work it out for myself. All the important background information I gave her was incorrect, another patients name on part of my letter, said I have psychosis instead of scoliosis, which I read as a diagnosis and completely crumbled. Felt like I mattered when I was there but after reading the reviews I can see they treat every single patient the same. They don't care. After complaining I was given a new assessment opportunity with the SAME woman who let me down; called to change who I would be seeing and explained my reasons. Never recieved a new appointment and have just been called by the same person who triggered me. My mental health is much worse than it was before coming to arndale house and I'm now in a worrying situation, a situation I had made them completely aware of, that was mentioned in my notes, a situation I was promised support with but here I am feeling helpless. I told them this when they called and hung up and they did not even call back. Forgot to call back when I had "phone assessments" too and I had to chase them. Trying self help books now because I can never put my trust in a mental health professional with a duty of care ever again and don't have the strength to do it. This place needs shutting down and I am genuinely concerned for every single person who has been treated the same way and yet to be treated like it. Cheers for the hindrance instead of promised help. What a waste of tears, hope and energy.

  26-08-2022