Da Vinci Dental Clinic Milton Keynes Taking New Patients

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Reviews

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  Ged Kelly

  If I could give a lower score than 1 star I would do. I Attended the Da Vinci Dental Clinic during lockdown November 2020. The practice is 90 miles from where I live but they were the only dental practice that I could find operating at the time. I was asked to complete a disclaimer and was then seen by Dr Tiago Moreira Da Silva, he seemed to be OK and proceeded to carry out a CT scan, the cost was £150.00. I was then told that I needed an implant (which is what I expected) the cost was around £2000 which I thought was about right for the work to be done. He then took impressions of my front teeth, and asked me to return two weeks later. On my return, Dr Da Silva operated on the area removed the root etc, fitted the implant into my Jaw bone and stitched the gum. I was asked to return a week later to remove stitches etc. I was then told to come back 4 months later to complete the work. All seemed Ok so far. I returned in April 2021 had another scan and a week later to have the implant cap removed and the tooth fitted. Dr Da Silva wasn't available, and another dentist was assigned to complete the work. He anaesthetised the area and proceeded to remove the cap ready for the new tooth. He was struggling, pulling and pushing, he was clearly worried and I assumed that all was not well, especially as the nurse looked very concerned. Eventually I heard a crack, he was now panicking, I didn't feel any pain as the area was anaesthetised, he asked me to make another appointment for two weeks later. That evening the pain was excruciating, and I had my suspicions that something was wrong. I returned two weeks later. As it was now a simple procedure of removing the cap and fitting the new tooth, anaesthetic wasn't required. The same dentist then proceeded to unscrew the cap, he was screwing it one way and then the other way, pulling and pushing, the pain was horrendous, there was lots of blood in my mouth, the nurse looked even more concerned, eventually he unscrewed the whole implant, blood was everywhere and the pain was unbearable. He said "it's gone wrong, I will have to refer you to an implant specialist" I said that I thought you were an implant specialist? he didn't reply. That evening I was in terrible pain and my gum was bleeding throughout the night. I decided that I didn't want to use the Da Vinci Clinic again and I contacted them by email and explained, what had happened and why I wouldn't be using them again. I received an email which they sent to me in error stating 'Please supply a full refund the the patient' ASAP with the USUAL apology letter' with three shocked emojis, this email was intended for the accounts department but came to me instead. I received my refund and four months later paid £2400 for the work to be done all over again elsewhere, having spent four months with a front tooth missing. The expert that looked into my case seemed to be on the side of the dentist. It's quite a close knit profession and I believe that they look after each other. The expert said 'you signed a disclaimer and that mean that you accepted that things can go wrong' basically, don't sign a disclaimer as it covers malpractice and they have no case to answer. At the end of the day I wouldn't trust the Da Vinci Clinic at all. You'd think that the least they could do is accept full responsibility and not hide behind a disclaimer which the patient has to sign. A reputable company would at the very least compensate a patient in this sort of event, but I believe as a few of the reviews state they want your money. Hard to believe the 5 star reviews, but I suppose anyone can access the site. Probably best to ignore the 5 stars and read the dissatisfied entries.

  28-04-2023
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  Chelsea Louise

  UPDATE AGAIN. Have returned here a ridiculous amount of times. Still no positive improvement . I was promised by the owner my veneers would be redone if i still wasn't happy, still had pain or discomfort, the dentist had done something wrong or things were not how i wanted within a certain amount of time. I came for several checks, I had several quotes from other dentists to say either veneers were placed badly, possible allergy to cement etc. But owner refused. Again blamed pregnancy. He supposedly referred me to gum specialist at the hospital. He knew there was no reason to hence I haven't heard anything from the hospital when it's been minimum 1 year. The waiting lists aren't that bad. I had two dentists presume I went abroad for treatment as it was that bad. I am having major problems over 2 years on, please do not waste money going here as you will either suffer or have to pay twice as much fo correction after. UPDATE. I have taken the second star off of the review due to reply by the owner stating they have no record of me coming here. I have several emails between myself and receptionists detailing my problems. Disappointed, would not recommend. I had 1 crown and 3 veneers here in September followed by a root canal. Firstly at my consultation I specifically said I did not want the gap between my upper and lower teeth closed as I grind my teeth at night. My 4 front teeth are now way too big, overlapping my bottom teeth and a lot bigger than the rest of my teeth which means they quite obviously look fake but after getting the awful temporaries off to have a look before putting in the permanents anything would have looked amazing. It is not at all what I wanted. I should have questioned coming here after I first booked the appointment for July and wanted to double check a couple of weeks before that they had availability for my second appointment to fit the permanents which they did not. The receptionist even told me i could wear the temporaries for 2 months while i waited for the appointment which would not be a possibility and would not be recommended anywhere else. I have had gum problems ever since which the dentist claimed is due to me now being pregnant but I know that isn't the case as they were like that before i was pregnant. I now have extremely sensitive teeth but never had even a slight problem with that before. I waited a couple of months to write this review to give myself as long as possible to get used to the veneers so that my review was more positive but sadly it is a case of getting what you pay for. I only wish i went somewhere else and paid more because I am now stuck with something I am very unhappy with.

  28-04-2023
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  Annie Prujean

  I’ve been very impressed with DaVinci from start to finish. My implants are amazing. They look completely natural and feel like they’ve always been there. Dr Sarrami has been so kind and helpful all the way through, answering all my questions and being so understanding as I’m a nervous patient. In fact all the staff have been lovely. I’d thoroughly recommend DaVinci for anyone thinking of having implants.

  28-03-2023
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  Goce Polevski

  Very bad costumer service. They see people like money, there is not kindness, politeness or understanding. The biggest mistake ever to book appointment there.

  28-03-2023
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  Emma Cook

  This is the best dentist I’ve ever been to. From the receptionists to the dentists to the specialists. They genuinely care about what they do and want you to be completely happy with your care and smile. Having previously been a pathetically nervous patient, I’m now fine with attending appointments and completely trusting them. I travel from a different county to attend and wouldn’t hesitate to recommend them.

  28-02-2023
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  Michael Cassidy

  Service is very good and your not rushed like you are on the NHS, I don’t think it’s anymore expensive either, I’m thinking I won’t bother with my NHS dentist in the future

  28-02-2023
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  John Mulcahy

  Good treatment all ways on time. Like all reminders you get. Would go there for all implants needed

  28-12-2022
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  Jacqueline McDonald

  To say I was petrified (again) at the idea of having dental implants, is an understatement but the alternative of not being able to eat or smile made having them done a no brainer. The team there are lovely, amazing in fact and they get the job done with professionalism and care, Georgia is a KEY member we of the team. She makes you feel welcome, special and cared for. They all do, very true but she has that extra sprinkle that keeps you coming back and settles your nerves. Her knowledge is beyond sitting behind that desk. No matter when you call her, she is forever upbeat, positive, friendly, helpful, gentle and kind. Overall, I walked away 6 months later being able to eat, snails and talk with ease. All the teams and I mean ALL the team have added value to my life in ways they will never understand and for that I thank you all. Jacqueline xx

  28-12-2022
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  Jay

  One of the best Dental Clinic I have known. The dentist I first met was very knowledgeable and took time to do proper checks and thoroughly explained everything. The last appointment with the hygeinist was as good if not even better. The hygeinist was very experienced and knowledgeable. She did such a good job that I could not find a tiny bit of stain anywhere on my teeth. They are all caring and take time to understand the patients. I would surely recommend them to anyone. I wish all the very best to them.

  28-11-2022
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  Jacqueline Saghir

  I am very pleased with my Crowns and Implants, and the service I received at the Da Vinci Dental Clinic. Thank you, Jacqueline Gruszecki

  28-11-2022