Cymphony
Cymphony is a leading provider of Telephone Answering Services and Telecommunications solutions. Based in Crewe, England, the company offers a range of services to help businesses improve their communication with customers and clients. With a focus on quality and customer satisfaction, Cymphony is committed to delivering reliable and effective solutions that meet the needs of businesses of all sizes. Whether you need help managing your calls or want to improve your overall telecommunications infrastructure, Cymphony has the expertise and experience to help you succeed.
Introduction to Cymphony
Cymphony is a telecommunications company based in Crewe, England. The company was founded in 2017 with the purpose of providing exceptional telephone answering services to businesses of all sizes. What makes Cymphony unique is their dedication to providing personalized and professional service to each of their clients.Services & products
Cymphony offers a range of telephone answering services to businesses, including call answering, message taking, appointment booking, and virtual receptionist services. Additionally, they offer a variety of customized solutions to meet the specific needs of each individual client.Location
Located in the Hall Farm Buildings on Old Park Road, Cymphony is situated in a quiet and peaceful area of Crewe. The surrounding area is predominantly residential, but there are a few small businesses nearby. Customers can expect a calm and tranquil environment when visiting the Cymphony office. The closest public transportation options are the Crewe train station (2.5 miles), the Crewe bus station (2.3 miles), and the Crewe Green Roundabout bus stop (0.7 miles).Benefits
Customers should choose Cymphony for their telephone answering services because of their commitment to personalized and professional service. They offer customized solutions to meet the specific needs of each individual client, and their team of experienced receptionists are dedicated to providing exceptional service.Good to know
Customers should be aware that Cymphony is only open during regular business hours, Monday through Friday.Reviews
Customers rave about the exceptional service they receive from Cymphony. They appreciate the personalized attention they receive, and the fact that the receptionists are always professional and courteous. Many customers have noted that working with Cymphony has helped them to improve their business and provide better customer service.Amenities
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24-7 availability -
live answering
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call transferring
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voicemail services
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call screening
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appointment scheduling
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call recording
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multi-language support
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online account management
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on-call support
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customized greeting
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fax services
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text messaging
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call conferencing
FAQ
What type of call answering services do you offer?
We offer telephone answering services to businesses of all sizes and industries. Our services include call forwarding, message taking, appointment scheduling, and more.How many call agents do you have and are they trained specifically for my company needs?
We have a team of experienced call agents who are trained to handle calls from various industries. We can also assign dedicated agents to your account who will be trained specifically for your company's needs.Can you customize your services to fit my company's specific requirements?
Yes, we can customize our services to fit your company's specific requirements. We will work with you to understand your business needs and create a tailored plan that meets your needs.How quickly can you answer my calls and what are the hours of operation?
We answer calls within a few rings and our hours of operation are Monday to Friday, 8am to 8pm and Saturday, 9am to 5pm, UK time. We can also provide 24/7 call answering services if required.How do you ensure the security and confidentiality of my callers' information?
We take the security and confidentiality of your callers' information seriously. We have strict protocols in place to ensure that all information is kept secure and confidential. Our call agents are trained on data protection laws and we use secure technology to store and manage all data.Reviews
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Amy Healey
Only gave one star because I had to. Worked for this company for 17 month going out of my way, lots of overtime for them covering night shifts and Sundays at the drop of a hat for them which I was not contracted to. To be that unappreciated and dismissed for dependancy leave. Underpaid on final pay t, refusing to pay the contracted notice. Refusing to pay holidays, overtime and days work owed to me wouldn’t advise them to even someone who has nothing!
28-02-2023
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Different Straights
Coming across Cymphony via one of their very well known and large clients, I was so impressed with the professionalism on how the call was dealt with that it was immediately decided that this was a service our company had to procure. Researching many players in the market, a shortlist consisting of 2 potential suppliers was created, which included a large international provider. The decision to select Cymphony was down to the fact that all their calls and webchats are only answered by real humans - no bots ever! Since going live almost 2 years ago with both the telephone answering service and the webchat service, we have saved numerous hours avoiding sales calls and have received a number of sales leads direct from the website and during out of hours. Ellie and her team cannot do enough to help and the professionalism and ease of use for all our callers is always positively commented on and sets us apart from our competition. Being a UK-based company is a huge benefit to us, too. Updating Cymphony with as many answers to FAQs allows these types of questions to be answered without interrupting our work schedule and we deem Cymphony as part of the Different Straights Team and our callers are none the wiser that they are talking to an outsourced organisation. Definitely a long-term supplier for Different Straights and highly recommended for anyone looking for a solution to showcase a professional image. Keep up the amazing work, guys!
28-06-2022
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Helen Ralston
We've been using this answering service for several years now and are very satisfied with the service. As we are unable to respond to calls during the working day, we couldn't operate our business without their services. Our calls and emails from potential clients are answered promptly and professionally. The customer care team are easily contactable and any minor issues that may crop up are always dealt with promptly and successfully. We would recommend.
28-05-2022
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JK House Training Centre
28-05-2022
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Mike Jamieson
Cymphony offer a seamless out of hours service.
28-05-2022
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Sahil Gupta
Brilliant Service. Highly Recommended
28-05-2022
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Ian Critten
Have been a client of Cymphony for years. I simply couldn't run my accountancy practice without their assistance, and the ability they have to get messages to me and to filter the cold calls is excellent.
28-05-2022
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David Williams
Exceptional service always!
28-05-2022
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Simon Gerrard
28-05-2022
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The Divine Luxury Hub Ltd
For any one considering Cymphony, they are great company to work with, extremely proffessional i couldn't reccomend them enough We at The Divine Luxury Hub Ltd are pleased to have found a way to focus on other sides of the business knowing that customer communication is taken care of and to such a high standard. We will be utilising there services for a very long time. Many Thank Once More
28-05-2022
