CVP Brentford
CVP Brentford is a company based in Brentford, England. They specialize in providing cinema equipment supplies, video equipment repair services, audio visual consultancy, and camera repair shops. They also offer video camera repair services, machinery and equipment, electronics, IT and e-commerce solutions. CVP Brentford is a reliable and trusted company that provides high-quality services to their clients.
Introduction to CVP Brentford
CVP Brentford is a leading supplier of cinema and video equipment in the United Kingdom. The company was started over 30 years ago with the aim of providing high-quality equipment and repair services to the film and video industry. What makes CVP Brentford unique is their commitment to customer satisfaction and their vast experience in the industry.Services & products
CVP Brentford offers a wide range of services to their customers. They provide cinema equipment supplies, video equipment repair services, audio visual consulting, camera repair shops, and video camera repair services. They also specialize in machinery and equipment, electronics, IT, and e-commerce. Customers can purchase equipment from top brands such as Canon, Sony, and Panasonic.Location
CVP Brentford is located in the Industrial Estate on 23 Shield Drive West Cross in Brentford, England. The area is known for its industrial and business district, with many warehouses and factories in the vicinity. Customers can expect to find a variety of businesses in the area, ranging from manufacturing to logistics. The location is easily accessible by public transportation, with the Brentford train station, South Ealing tube station, and Kew Bridge train station all within a 2-mile radius.Benefits
CVP Brentford offers several benefits to their customers. They have a team of experienced professionals who can provide expert advice and support to customers. They also offer competitive pricing and a wide range of products to choose from. Additionally, CVP Brentford has a strong reputation for providing reliable and efficient repair services, making them a top choice for customers in the industry.Good to know
Customers should be aware that CVP Brentford is primarily a B2B company, meaning they primarily serve businesses rather than individual consumers. However, they do have some products available for individual purchase on their website.Reviews
Customers have given CVP Brentford high praise for their excellent customer service and reliable repair services. Many have noted that the company is a top choice for those in the film and video industry, with a wide range of products and services available to meet their needs. Overall, customers are satisfied with the quality and professionalism of CVP Brentford.Amenities
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dolby surround sound system -
digital cinema package
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film projector
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movie screen
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sound mixer
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lighting console
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projection booth
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on-site service
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pick-up service
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free estimate
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warranty
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certified technician
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parts replacement
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technical support
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troubleshooting
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maintenance
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projector
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screen
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sound system
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wi-fi
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lighting
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loaner camera
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drop-off service
FAQ
Do you offer any warranties or guarantees on your repairs?
Yes, we offer a minimum of 3 months warranty on all repairs. This may vary depending on the type of repair and the product.Are your products new or used?
We offer both new and used products, depending on the customer's preference and budget. Our used products are thoroughly tested and refurbished to ensure high quality.What kind of warranty or support do you offer for your equipment?
We offer a minimum of 1 year warranty on all new products, and a minimum of 3 months warranty on all used products. We also offer ongoing technical support for our customers.What types of video cameras do you repair?
We repair a wide range of video cameras, including professional cinema cameras, broadcast cameras, and DSLR cameras. Please contact us for more information on specific models.How long does the repair process usually take?
The repair process can vary depending on the type of repair and the availability of parts. We aim to complete repairs as quickly as possible, and will provide a timeframe for each individual job.Reviews
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Rob crate digger
This company has nothing but contempt for its customers. My experience with them has been the worst I've ever had with a broadcast equipment supplier. I bought two copies of a certain video monitor, and on arrival it was clear that one copy was either a fake or simply a massive cost-saving downgrade on build quality on the part of the manufacturer. I explained this to CVP, who asked me to return both copies so they could investigate. I was reticent to return the "correct" of the two monitors but agreed on their reassurances. After a long wait and many ignored emails, they eventually sent me two more monitors. Guess what? Of the two they sent me BOTH where now the poor quality version. And surprise, surprise, they'd lost or sold my one good copy. I say "my copy" because it was mine, my property, that I had paid for. CVP showed very little interest in my case and only when pushed offered a vague "discount on my next order" by way of apology. I pushed for clarification on what this discount was actually be, and was only told that if I forwarded them my basket number next time I wanted to make an order, they would discount it close to supply price. Of course, this is potentially quite a valuable discount, so when the time did come and I'd chosen a couple of items, I did indeed forward them the basket number. What was the discount they offered me? £50... On a £2500 basket. That's 2%. When I asked them why they were only offering this and going back on what they'd promised me previously, they told me they are bound by supplier agreements that prevent them from selling products at a lower rate. The maximum discount they could give me would be £100. What does this tell you? They were not even willing to pay for even this pathetically small "apology" out of their own pockets. Is the story over? No. As you can imagine, I was not about to make a large purchase with them at this point, so I chose some cheaper items and removed the bigger items from my basket. £100 voucher disappears. CVP tell me they are only willing to give me the £100 voucher on a £2500 basket. This means CVP have engineered a situation where accessing my £100 "apology" would cost ME £2400. Read that twice if you need to. Needless to say, this absolute clown outfit will never receive another penny from me.
25-05-2023
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Harlon Haveland
Great company. Fantastic staff. Amazing selection of equipment. My go to one stop shop.
22-05-2023
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Miro Cik
These people are just amazing! Always very helpful. Items in stock and shipped quickly. Updates on shipping and prompt replies on the online chat. I've been ordering from CVP for quite a few years now, and I am yet to experience service which is not 100%. Well done!
12-05-2023
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Christopher Hamer (Hamer Reviews)
I bought an Aputure Amaran 200X LED video light from CVP in Feb 2021, the sales process was pretty seamless even though I ordered the wrong light initially and they quickly cleared up a bit of confusion. Fast forward just under 2 years and I got given a second light which made me realise my original light was faulty. I contacted Aputure who pointed me back to CVP as the original seller (boy was I happy I didn't just buy it from eBay). Their service department then went through the process of contacting Aputure to confirm my warranty claim was valid (I'm still not sure if it had a 2 year warranty or not but they agreed to cover it under warranty) and the experience of using CVP was nothing short of first class at every point. They have an online service portal, accessed through their website, the response times from staff could be measured in minutes during office hours. They kept me up to date on without me needing to chase, organised the light to be repaired by Aputure after confirming the fault with the fan and had it shipped back to me. Honestly, I don't think I've ever experienced customer service like it during a repair job. I read the other reviews on here, and it's clear some people may have had other experiences, or maybe I just have rock-bottom expectations given the absolutely horrific experiences I've had with other retailers and manufacturers? But I'm going to go out of my way to purchase video gear from CVP in the future, because they treated me incredibly well, despite undoubtedly being one of their smallest customers.
26-03-2023
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Roger Morgan
Brilliant, staff very helpful
26-02-2023
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Arman Khan
💙💙
26-09-2022
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adam capper
Really helpful .. 10/10
26-09-2022
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Paul Phillips
26-06-2022
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Lukasz Benc
Bought a light that turned out to be faulty. The rigmarole you have to get through with customer service is painfull. Every person I have spoken to gave me different information. To cut the long story short i was told the new light will be with me next day but it actually would be a week later.( I have cancelled the order) Person on the phone could not advise me about the choice of batteries for my light which actually turned out not to be suitable and will have to send them back too. Just disappointed.
26-05-2022
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christaline dcosta
26-05-2022
