Diy Stores

Cutlacks

Cutlacks is a DIY store located in Cambridge, England. They offer a wide range of products for home improvement and DIY projects. Customers can find everything they need for their projects, from tools to materials, at Cutlacks. The shop is a popular destination for those looking to improve their homes or complete DIY projects.

Introduction to Cutlacks

Cutlacks is a family-owned DIY store located in Cambridge, England. Established in 1963, the company has been providing quality products and excellent customer service to the local community for over 50 years. What makes Cutlacks unique is their extensive range of DIY supplies, kitchenware, gardening tools, and household items all under one roof.

Services & Products

Cutlacks offers a wide range of products that cater to the needs of DIY enthusiasts, homeowners, and professional tradespeople. They stock everything from basic DIY tools and equipment to high-end kitchen appliances, cookware, and cutlery. In addition, they also have a comprehensive range of gardening tools, pet supplies, and household essentials.

Location

Cutlacks is located in the bustling Mill Road area of Cambridge, which is known for its eclectic mix of independent shops, cafes, and restaurants. The area attracts a diverse demographic, from students and young professionals to families and retirees. The store is within walking distance of several bus stops, including the Mill Road Depot, which is just a two-minute walk away. The closest train station is Cambridge Station, which is approximately two miles away.

Benefits

Customers should choose Cutlacks because of their extensive range of products, competitive prices, and excellent customer service. The staff is knowledgeable and always willing to offer advice and guidance to customers. Additionally, the store offers a delivery service for larger items, making it easy and convenient for customers to get their purchases home.

Good to know

Customers should be aware that due to the store's popularity, it can get quite busy during peak times, especially on weekends. However, the staff is efficient and works hard to ensure that customers are served as quickly as possible.

Reviews

Customers rave about the range of products available at Cutlacks and the excellent customer service provided by the staff. Many customers have mentioned that they appreciate the staff's knowledge and willingness to offer advice and guidance. Overall, Cutlacks has a stellar reputation in the community and is highly recommended by its customers.

Amenities

parking
tool rental
paint mixing
garden center
hardware supplies
wood cutting
key cutting
gift card
customer service

FAQ

What types of DIY products do you carry and do you have a wide variety of choices?

We carry a wide variety of DIY products including tools, hardware, paint, electrical supplies, and plumbing supplies. Our selection is constantly expanding to meet the needs of our customers, and we strive to offer a diverse range of options for all types of DIY projects.

Do you offer any workshops or classes on DIY projects for customers?

Yes, we offer workshops and classes on a regular basis for customers who are interested in learning new DIY skills or improving their existing skills. Our classes cover a range of topics such as painting, tiling, basic carpentry, and electrical work.

What is your return policy for DIY products if they do not meet the customer's expectations?

We offer a comprehensive return policy for DIY products that do not meet the customer's expectations. Customers can return products within 30 days of purchase as long as the product is in its original packaging and in new condition. We also offer exchanges or store credit for returns.

Do you offer any discounts or loyalty programs for frequent customers?

Yes, we offer a loyalty program for frequent customers. Customers can sign up for our Cutlacks Rewards program and earn points for every purchase they make. Customers can then redeem those points for discounts on future purchases.

What is your delivery time frame and cost for online orders?

Our delivery time frame for online orders is typically 3-5 business days, depending on the customer's location. We offer free delivery for orders over a certain amount, and we also offer the option for customers to pick up their orders in-store for free. For orders under the free delivery threshold, shipping costs vary based on the size and weight of the order.

Reviews

Marina C

28-02-2023
Customer Satisfaction

Don't buy from here if you might need a refund. Cutlacks only give credit notes, which while legal is not very customer friendly. There are loads of other stores selling the same products who offer refunds so why wouldn't you use them?

28-02-2023
Andrea Javier

28-02-2023
nicholas stibbs

This review is specifically about their Ecover refills. It is positive they offer refills, alongside the bottled Ecover products. It is worth using, from my perspectives, for smaller amounts, but they do not offer any economies of scale, with a fixed price of £7.99 per litre for Bio laundry liquid (for example). You need to bring in bottle/container which you want filled (IE. they will not half-fill it, because hard to be precise with amounts). Staff members do the refill. I would suggest they offer staged discounts for larger amounts. Perhaps 10% reduction for 3 litres and more, and 15% for 5 litres and more. I wonder if Cutlacks will sell customers one of the 15 litre containers which they dispense from. If you use a lot and have the space for storage, the obvious solution is to get one of these, and do your own refills. They are available on the internet, and can save about 50% in cost and lots of time, compared to doing 15 refills of a one litre bottle (or 3 of a 5 litre - remember the fixed price per litre) at Cutlacks. Despite what the rather over-assertive assistant said, high street shops and online shops exist in relation to each other, and an increase in online availability has changed rather than destroyed the high street, and it is up to places like Cutlacks to offer solutions to customers, as I suggested here, in order to remain relevant and competitive. As it is, there is a way to bulk buy, both saving money and avoiding buying lots of plastic bottles.

28-01-2023
Judy Saunders

28-01-2023
Philip John Edwards

I was looking through the window at a variety of items.

28-11-2022
Roul Duke

Expensive

28-09-2022
Cem B

28-08-2022
Luigia Maggioni

28-07-2022
Mark Digby

Very helpful, great range of products, good advice, fair prices.

28-06-2022