Crutch Bros

FAQ

Reviews

• 

  Brian Jarvis

  Positive: Professionalism

  26-04-2023
• 

  Jen Martindale

  Positive: Professionalism, Quality, Responsiveness, Value

  26-04-2023
• 

  nicholas priest

  Great service end to end. The packing and moving team(s) were so helpful, accommodating and great to deal with. Thanks for making a potentially stressful event go seamlessly. Strongly recommend and will use again.

  26-03-2023
• 

  Daniel Chilmaid

  Crutch Bros helped us with our move recently and couldn’t recommend them highly enough. Quote was extremely competitive, Boxes turned up the week before the move, The team were jolly and in high spirits all day given the tough task they had from our old property as wasn’t directly about to park outside and had to carry everything along a gravel path. They were extremely friendly polite and efficient throughout the day. (The banter certainly made a stressful day seem less so!) They did the dismantling and re building of the bulky furniture. Left little mess even though it rained and was all done by 3pm which given we are a family of 6 was really good work!

  26-03-2023
• 

  Lynne Templeton

  We have used Crutch Brothers a few times as we moved into temporary accommodation while we waited to move into our new home. This was during covid and the house buying process took a very long time, so we needed to move a total of 3 times before we were able to finally settle. The first time I was heavily pregnant and on bed rest due to pregnancy complications, so we needed particular help to do absolutely everything. They packed for us, stored items for us, moved house for us several times and each time worked extremely hard. We had some very hot weather and they didn't complain once. On our final moving day it poured with rain all day long. Again, they worked hard and never complained. I was very impressed with them and their work ethic. The team were very pleasant and friendly, and I was comfortable having them in my home. Unfortunately there were a few mishaps and a few of our pieces of furniture were damaged, and a there were a few dents and scrapes made in the property we were leaving as well as to our new home. I've moved enough times to know that this does unfortunately happen sometimes, so it is how it's dealt with that really matters. My first disappointment was that our kitchen table was very badly damaged - one of the legs was snapped at the top. Rather than tell us, they attempted to glue it together very badly and left without saying anything. Considering we had a young child who could have been injured by this, this was particularly worrying. We also had a door strike plate damaged, gravel embedded into a shelving unit, a corner broken off a side table, and a mirror scratched and the laminate peeled off a wardrobe from parcel tape being used to tape it shut. Again, none of this was brought to our attention despite it all being quite obvious. I contacted Crutch Brothers and they sent someone out very quickly to have a look at the damage. They were very amenable to getting everything put right and rightly horrified by the damage, which was very reassuring. So many companies just try to deny it but the fact they didn't shows that they are an honest and honorable company who care about their customer's experience. Our kitchen table and the side table were sent off to a local furniture restorer to be repaired. Both were returned in good condition and we were happy with the repairs. Unfortunately no more of the furniture could be repaired and need to be replaced, and the damage to our house would need to be touched up or replaced. It has now been a year and a half since we requested they claim on the insurance policy we paid for and we haven't heard anything since. I emailed them a few times after they requested photos and to send someone out to look at the damage for the second time but after telling them they already had photos and had already sent someone, I didn't get any further response. I'm loathed to have to chase them up considering the inconvenience already caused, and I'm disappointed that we've been left hundreds of pounds out of pocket. It leaves me wondering if we were missold the insurance if we were unable to actually use it when things went wrong. As a result I am looking into whether to pursue this with the FCA. Overall I think 3 stars is a fair score. Had we received payment from the insurance claim, I would have happily given them 5 stars as they worked hard and the customer service was otherwise good. In summary, if everything goes well then they will be brilliant. If it doesn't, you might have difficulty having it put fully right. I'm unsure though if I would recommend them to a friend on balance.

  26-03-2023
• 

  Nick Goodwin

  Carl and Dean recently did a half-day move for us. The price was very competitive, and the communication with the firm ahead of the move was perfect. On the day itself the two chaps were tremendous from start to finish - friendly, helpful, professional and efficient. Nothing was too much trouble for them - they were a great advert for Crutch Bros. Highly recommended.

  26-02-2023
• 

  Martin T

  Huge thanks to the team at Crutch Bros for moving an entire house at short notice, with last minute changes and different items going to different places and doing all this calmly, efficiently and cheerfully. One moment there's a full house and thinking 'they'll never move all this' and a few hours later it's 'good bye, and good luck with the move'. Thank you!

  26-01-2023
• 

  Michelle Reid

  I used both packing and moving services - and both teams were excellent. They all had a positive and can-do approach that was not only reassuring, especially since I was dreading the entire process, but was then proven in how they executed the move - both efficiently and effectively, all whilst taking into account our personal circumstances/preferences. It was helpful to have one of the movers in the packing team for continuity - but, really, they were all great! They were also all very polite and careful to ensure everything was to our liking. I could not have asked for a better team to handle our move - and their quote was also very competitive!

  26-01-2023
• 

  Chloe Williams

  Absolutely excellent experience using Crutch Bros. I got 3 quotes for removals and theirs was the middle quote. I went with them because they were happy to pack the loft, they are based in Tonbridge and said that their team all pitch in if the move is runnibg late, and i just thought they seemed like the best choice all round. I was not wrong. The move was so smooth, they did all our packing. The removals team worked SO hard, and were so polite / freindly / funny. Indeed other people did turn up at the end of the day to pitch in! Great experience from start to end - a huge thank you, you made a streeful day so much better!

  26-12-2022
• 

  Perrin Hayes

  We moved house in what has to be some of the worst weather that we’ve had for sometime! Many of the local roads were flooded and going to and from the house with furniture was no fun at all for the guys. They were however quite simply amazing! Cheerful and helpful and eminently professional. Our whole experience with Crutch Brothers has been fantastic.

  26-12-2022