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Cruise Terminals

CruiseKings

CruiseKings is a travel company located in Ayr, Scotland. They specialize in providing services related to cruise terminals, travel, and hotels.

Introduction to CruiseKings

CruiseKings is a UK-based company that specializes in providing customers with exceptional cruise holidays. Since its establishment, the company has been dedicated to offering unique and personalized experiences to its customers. What sets CruiseKings apart from its competitors is their attention to detail and their ability to tailor their services to meet the needs of each individual customer.

Services & products

CruiseKings offers a wide range of services to its customers, including cruise bookings, shore excursions, and travel insurance. Customers can choose from a variety of destinations and cruise lines, making it easy to find the perfect holiday to suit their preferences and budget. Additionally, CruiseKings provides customers with comprehensive travel advice and support, ensuring that their holiday is stress-free and enjoyable.

Location

CruiseKings is located in Ayr, Scotland, a charming seaside town known for its stunning coastal views and rich history. In the area surrounding CruiseKings, customers can expect to find a variety of restaurants, cafes, and shops, as well as several other travel and hotel businesses. The closest public transportation options to CruiseKings are Ayr train station, which is located 0.6 miles away, and the Ayr bus station, which is located 0.4 miles away.

Benefits

Customers should choose CruiseKings over other companies in the industry because of their commitment to providing exceptional customer service and personalized experiences. The company's team of experienced travel professionals is dedicated to ensuring that each customer has a memorable and enjoyable holiday. CruiseKings also offers competitive prices, making it easy for customers to find a holiday that fits their budget.

Good to know

Customers should be aware that while CruiseKings does offer travel insurance, it is always important to read the policy details carefully to ensure that it meets their specific needs.

Reviews

Customers consistently praise CruiseKings for their outstanding customer service and attention to detail. Many customers also appreciate the company's ability to tailor their services to meet individual needs, and the competitive prices offered by the company. Overall, CruiseKings is highly recommended by its satisfied customers.

Amenities

  • amenity
    parking
  • amenity
    wi-fi
  • amenity
    restaurant
  • amenity
    bar
  • amenity
    lounge
  • amenity
    fitness center
  • amenity
    gift shop
  • amenity
    shuttle service
  • amenity
    luggage storage
  • amenity
    conference room
  • amenity
    business center

FAQ

What are the parking options available at your cruise terminal?

At CruiseKings, we offer a variety of parking options for our passengers, including onsite parking and offsite parking with shuttle services to the port. We also offer valet parking for added convenience.

Is there assistance available for passengers with special needs?

Yes, we provide assistance for passengers with special needs. Our staff is trained to assist passengers with disabilities and we have facilities and equipment to accommodate their needs. Please inform us of any special requirements when booking your cruise.

Can you provide information on the embarkation and disembarkation process?

Our embarkation and disembarkation process is smooth and efficient. Passengers are kindly asked to arrive at the port at least 2 hours prior to the scheduled departure time. During embarkation, passengers will go through a security check and then proceed to the check-in counter. Upon disembarkation, passengers will be guided to the exit and can collect their luggage.

What amenities are available for passengers at the port?

Our port offers a range of amenities for passengers, including shops, restaurants, and lounges. We also offer free Wi-Fi throughout the terminal and a children's play area. Our staff is available to assist passengers with any questions or concerns.

What flexibility do you offer for changes or cancellations in bookings?

We understand that plans can change, and we offer flexible booking options to accommodate our passengers. Depending on the type of booking, changes and cancellations may be subject to fees. Please refer to our booking terms and conditions or contact our customer service team for more information.

Reviews

  • Emily

    Neutral review and never used but thought I'd say: due to reading the reviews of others we chose not to use this company. Companies with this number of bad reviews should not be in practice or at the very least should have a complete customer service makeover. Cruisekings, you lost the business of a group of thirteen due to providing past negative service to others, do better.

    25-05-2023

  • Dave Whiteley

    25-05-2023

  • Alison Pickering

    We would like to thank Ally Nixin for all her help with organising our trip to the fjords. Nothing was to much trouble. We have used cruisekings on numerous occasions and found them to be very professional and helpful

    19-05-2023

  • Damian Jackson

    19-05-2023

  • Colin Moffatt

    I have found CruiseKings a very helpful and knowledgeable company and they are my go to company when it comes to cruises and just booked another cruise with help of Naomi Walker who made things very easy.

    12-05-2023

  • Ami Tec

    05-05-2023

  • Barry Caughtry-Guest

    As my title states, once again I received first class customer service from Cruise Kings. From my initial enquiry I was treated like an individual, with nothing too much trouble to ensure that my holiday requirements were accommodated. Every question that I asked was answered to a high standard and gave me full confidence in the company and particularly with Naomi Walker who dealt with my enquiries from start to finish. Thank you so much. I very much look forward to doing more business with you.

    28-04-2023

  • Donna Wilson

    This is the first & definetly the LAST time I book with cruise kings I booked & payed for our cruise & was told I would get confirmation of receipt instead about 30 minutes later I had a call saying the cruise had increased in price after I already made payment so had no choice but to book as I’d already sorted insurance ect.. it had only gone up a small amount but NOT the point as I’d already booked & payed this has never happened before with any other cruise bookings I’ve made in the past elsewhere & if it had they would of waived the extra cost for me so I won’t be using cruise kings again in the future!!! Wouldn’t let me give 0 stars!! AVOID

    26-04-2023

  • LINDA HATTON

    After over six months still waiting on refund of expenses after flights cancelled. Sent all receipts required and still no payment on some expenses. Very stressful and frustrating. PS Received refund. It seems at admin there were some crossed wires. Overall very happy. When flights were cancelled Cruise Kings did everything to help make things run as smoothly as possible Thank you.

    26-04-2023

  • Deborah Dodman

    Fantastic service from all the staff and excellent value for money

    26-04-2023