Cruise Nation
Cruise Nation is a travel company based in Swansea, Wales, United Kingdom. They specialize in providing cruise line packages and services to their customers. As a cruise agency, they offer a wide range of travel and hotel options to cater to the needs of their clients. With their expertise in the travel and hospitality industry, Cruise Nation is committed to providing excellent customer service and making their clients' cruise experience unforgettable.
Introduction to Cruise Nation
Cruise Nation is a cruise agency that was established in 2009 with a mission to provide customers with the best cruise deals and experiences. The company is unique because they offer a range of cruise packages that cater to every budget and preference. Cruise Nation has grown to become one of the leading cruise line companies in the UK, providing customers with the best value for their money.Services & Products
Cruise Nation offers a range of services to customers, including cruise packages, flights, hotels, and transfers. Customers can choose from a variety of cruise packages, including family cruises, luxury cruises, and river cruises. The company also offers customized cruise packages to meet the unique needs of their customers.Location
Cruise Nation is located in Conwy House, Castle Ct, Llansamlet, Swansea SA7 9LA, United Kingdom. The area is well-known for its beautiful scenery and historic landmarks. Customers can expect to find a range of businesses in the area, including restaurants, cafes, and shops. The company is conveniently located near public transportation options, including the Llansamlet train station, which is 1.5 miles away, and the Swansea bus station, which is 5 miles away.Benefits
Customers should choose Cruise Nation because the company offers the best cruise deals and experiences. The company has a team of experts who are dedicated to providing customers with the best cruise packages to meet their unique needs. Cruise Nation also offers flexible payment options and excellent customer service.Good to know
Customers should be aware that Cruise Nation does not offer refunds on their cruise packages. However, the company does offer a range of options for customers who need to change their travel plans.Reviews
Customers have praised Cruise Nation for their excellent customer service and affordable prices. Many customers have also commented on the company's attention to detail and their ability to provide customized cruise packages. Overall, customers have had positive experiences with Cruise Nation and would recommend the company to others.FAQ
What destinations do your cruises visit?
We partner with various cruise lines that offer a wide range of destinations, including popular ones such as the Caribbean, Mediterranean, Alaska, and many more.Can you provide information on the various cruise lines your agency partners with?
Yes, we work with a variety of cruise line companies such as Royal Caribbean, Carnival, Norwegian Cruise Line, and many others. We can provide information on their itineraries, ships, and amenities.What services do you offer to help customers plan and book their cruise vacations?
We offer a range of services to help customers plan and book their cruise vacations, including personalized consultation with our experts, assistance with choosing the right cruise line and itinerary, and booking flights and accommodations.What is included in the cost of the cruise?
The cost of the cruise typically includes accommodations, meals, and onboard entertainment. However, some cruise lines may offer additional perks and amenities at an extra cost.What measures do you have in place to ensure customer safety and satisfaction during the cruise?
We prioritize customer safety and satisfaction during the cruise, and work closely with our partner cruise lines to ensure that all necessary safety measures are in place. This includes regular sanitation and cleaning, health screenings, and compliance with industry regulations. In case of any concerns or issues, we also have a dedicated customer service team available 24/7 to assist our customers.Reviews
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Gulshan Chopra
I booked a cruise and 7 nights stay at Aaron hotel in Venice well in advance. During the booking process over the phone, I requested for a twin room, this I again confirmed via email that my request is placed with the hotel. And I was told the request is sent to the hotel. When I reached the hotel said THEY HAVE NOT RECEIVED THE REQUEST FOR TWIN BED ROOM FROM CRUISE NATION. I showed my email and then hotel said it must be their supplier not forwarding the request. Cruise nation works with suppliers who deal with hotels. Cruise nation staff forwarded the request but the supplier did not. I understand the request is subject to availability but if no request is sent how can it be provided by the hotel. My agreement is with the cruise nation and not the supplier. If I would've booked it directly with the hotel, I would've asked for a twin room and made my decision accordingly. Now it gets better. There was twin room availabile. The original room was dingy n dark. I'm moved to a twin room as there was availability. There is room change charge of 25 euros. The room is the same category, but a room change charge?!!! Where I'm wasting half of my first day in Venice. It is not just about 25 euros not inconvenience of packing and unpacking. This is the response from cruise nation, when I'm asking them for their supplier to speak to the hotel to waive the charges. The customer is left on its own to deal with the hotel or to speak with the supplier. I am asking cruise nation staff why their supplier did not put the request of twin bed with the hotel and getting standard responses, not answering the direct question. Extremely disappointed. Good afternoon, The hotel supplier has advised the below. Hi Team, I can see you had requested twin beds, however all special requests are not guaranteed and are subject to availability. If the hotel charged the clients an additional £25.00 it would be a supplement directly with them, we would not get this waived as the room type you had booked at the time of booking was provided. Kindest regards Tia Cruise Nation Booking Management
05-05-2023
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Dee Fixer
05-05-2023
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Julie Mayers
Great prices on there cruise and stay smart deals and excellent customer service
26-04-2023
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CaptainWaffles
26-02-2023
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Sam
Good prices and excellent customer service.Thank you
26-10-2022
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Ian Guy
Get this everybody - I actually spoke to someone on the phone. 'I'm having a party.'
26-10-2022
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Charles Mcelligott
lovely day out with family, very interesting and informative of guides
26-09-2022
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Elaine Bustin
Great company and staff very helpful. Always ready to answer any queries you may have. Nothing too much trouble for them.
26-09-2022
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Becky
The worst company I have ever dealt with. It's two days until our cruise, we have no tickets and Cruise Nation are going out of their way to be unhelpful. I'm behind on my work because I've been on hold for an hour everyday before I'm told I'll receive them tomorrow. It's been a week of tomorrows and still no ticket. Now on hold to cancel and insist on a full refund since their incompetence means we're not going to go on our trip.
26-09-2022
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Evans Love
WARNING ……this company has gone down the pan booked over 15 cruise with cruises with them over the years .the last cruise we booked was cancelled by them ,yes them ,in February 2022 .still waiting for my deposit it’s now the end of August and now they’re refusing to give me my full deposit back.trying to ring customer services is a joke you can wait up to 45 minutes to an hour I’ve emailed countless times with no replies .when I do speak to someone they give you lots of excuses ,why they haven’t rang you and promised to ring you back and they don’t .it’s a total joke and I do feel that the company is in trouble so be aware . they were quick enough to take my deposit off me.
26-09-2022
