Crown Simmons Housing part of Southern Housing Group
Crown Simmons Housing is a subsidiary of Southern Housing Group, located in Esher, England. They specialize in providing housing solutions for the public sector and society. As a housing society, their mission is to provide affordable and quality housing for those in need.
Introduction to Crown Simmons Housing part of Southern Housing Group
Crown Simmons Housing is a part of Southern Housing Group, a leading provider of affordable housing across the south of England. Founded in 1985, Crown Simmons Housing has been providing high-quality housing options to those in need for over 35 years. What makes this company unique is their dedication to not only providing housing, but also supporting the communities they serve through various initiatives and partnerships.Services & products
Crown Simmons Housing offers a range of housing options for those in need, including social rented homes, shared ownership properties, and supported living options. They also provide specialized housing for older adults and those with disabilities. In addition to housing, Crown Simmons Housing offers various community services and initiatives aimed at improving the lives of their residents.Location
Crown Simmons Housing's main office is located in the charming town of Esher, in the county of Surrey. The area is known for its picturesque scenery and is home to various shops, restaurants, and businesses. The town is easily accessible via public transportation, with the closest options being Esher train station (0.6 miles), Hinchley Wood train station (1.2 miles), and Claygate train station (1.9 miles).Benefits
Crown Simmons Housing stands out in the industry due to their commitment to providing not only affordable housing, but also various support services and community initiatives aimed at improving the lives of their residents. They prioritize the needs of their residents and strive to create a sense of community within their properties.Good to know
Customers should be aware that Crown Simmons Housing operates as a non-profit organization, meaning that any profits generated are reinvested back into the company to improve their services and support more people in need.Reviews
Customers have consistently praised Crown Simmons Housing for their excellent customer service, high-quality housing options, and commitment to supporting the communities they serve. Many have noted the positive impact that Crown Simmons Housing has had on their lives and the lives of those around them.Amenities
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cctv surveillance -
garden
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maintenance staff
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parking
FAQ
What amenities are available in the housing society?
We provide a range of amenities in our housing society, such as landscaped gardens, communal lounges, laundry facilities, and parking areas for residents.How are maintenance and repair issues handled in the society?
We have a dedicated team who handle maintenance and repair issues promptly and efficiently. Residents can report any issues through our online portal or by contacting our customer service team.Are there any rules or restrictions regarding the use of common areas?
Yes, we have rules and regulations in place to ensure that all residents can enjoy the common areas in a safe and respectful manner. These rules include guidelines for noise levels, cleanliness, and the use of shared facilities.What security measures are in place in the society?
We take the security of our residents very seriously and have a range of measures in place to ensure their safety. These include CCTV cameras, secure entry systems, and regular patrols by security personnel.How are disputes among residents resolved within the society?
We have a clear procedure in place for resolving disputes between residents. This involves mediation and negotiation with the aim of finding a mutually acceptable solution. If necessary, we can involve external agencies such as the police or local council to help resolve the issue.Reviews
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Chanel Appleby
I moved in to my flat 2019 was told the premises was smoke free, no pets allowed turn out to be a complete lies. Pet & smoking was left right and centre. It was worse when 5 tenants smokes cannabis. Crown Simmons was no helped with my heath situation that been affected by cannabis. However, the management have change, so hoping for positive solutions.
26-05-2022
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Adele “Mrs V B” Van Buskirk
I received a phone call from crown Simmons, they had seen my post here. They said they would find out what was happening to solve my issues and get back to me. That was over a week ago and no improve, nothing solved and no follow up information. Very poor! I have been very patient due to covid-19, I understand things have had to be scaled back. This should not mean service should be neglected or ignored. I requested a key to side pad alock to garden when I discovered the other one had been changed. This was during lockdown and it would be nice to use garden. It is now August and still no key. My intercom system does not let me hear who is on the other end, still waiting for that to be fixed. There are other issues but both of these would come under health and safety. So should be addressed quicker.Housing association seems to have got worse since joining with others!
26-05-2021
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Tony Houlihan
Great so far. Lovley flat well painted and decorated and ellie was amazing help at getting me started in my first flat
26-05-2020
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cathyr456
For everyone's information, the 5 star review made by Peter Quigley....he was employed by crown simmons. An attempt by Crown simmons to elevate their status. #deceitful
26-05-2020
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K879 JYJ
If I could give a zero star rating I would. We live near Esher, Surrey and sadly have the misfortune of having to deal with Crown Simmons who look after the communal area in the flats where we live. When I say ‘deal with’ it’s more of a question of emailing them and generally hearing nothing back. The only person who sometimes responds is Ellie but her colleagues never once have. When challenged on this my point if glazed over - there clearly is no excuse to not coming back to people. If these staff worked in my business I would attempt to train them properly but if no luck then just get rid. The occasional emails sent are normally to advise them of issues in the flats ie over flowing refuse area, lights out, people unfortunately dumping things in the hallway etc. At best we receive replies from said individual within a couple of days (or not at all). We pay an absolute fortune in maintenance costs (around £200 pm) and since we have been there for around four years we can’t recall them ever painting the hallway or cleaning the refuse area, they claim to have but this isn’t the case. The hallway of our flats can look a bit like an unloved council property but it’s in a lovely part of Esher and gives a very poor first impression to friends and guests. I have queried where my £200 per month goes (not to mention all the other residents’ paying the same) and again never get a genuine honest breakdown. I guess it pays for many people’s wages, their tea and coffees and bonuses for working so hard! Overall this company have pretty poor reviews and I can really see why. They’re very good at taking your money but offer nothing in return. From speaking to many other residents this view is generally shared amongst all. I wish I knew how I could take it further and refer their many inadequacies to help centre that looks after poor property management companies- will need more time to investigate. I’m sure it’s mainly the staffing that let’s them down- unfortunately I can’t think of one of them that is any good.
26-05-2020
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Mick Groves
26-05-2020
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david
this must be one of the worst housing trusts going i called them to ask about a new build property they told me it had been let today its still on search moves disgusting people staff there are rude and incompitent update please can you explain why yesterday i called you and asked you about the new property at mole abbey cottage i asked you if it had a shower in the bath the woman i spoke with put me on hold asked me my name then said it had been let please explain this i would love to here how this would happen your supposed to be professional people yer right ?
26-05-2020
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Marian Keen-Downs
Consistently poor service and lack of transparency
26-05-2019
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Peter Quigley
26-05-2019
