CrossCountry Trains
CrossCountry Trains is a leading railroad company based in Birmingham, England. They specialize in providing transportation services to corporate campuses, departments of transportation, and metropolitan train companies. CrossCountry Trains also offers train ticket counters for convenient travel and real estate and housing solutions for the public sector and society. They are committed to providing top-notch transportation and shipping services to their customers in the travel and hotel industry.
Introduction to CrossCountry Trains
CrossCountry Trains is a British train operating company that was founded in 2007. The company operates intercity and cross-country trains connecting major cities and towns throughout the UK. CrossCountry Trains is unique in that it operates the most extensive rail network in the UK, which allows it to provide its customers with a wide range of travel options.Services & products
CrossCountry Trains offers a variety of services to its customers including onboard catering, free Wi-Fi, mobile e-tickets, and seat reservations. Customers can purchase train tickets online or at train ticket counters. The company also offers season tickets for frequent travelers and corporate campuses.Location
CrossCountry Trains is located in Birmingham, England, and is easily accessible by a variety of public transportation options. The area surrounding the company is bustling with activity and features a mix of businesses, including real estate and housing companies, public sector and society organizations, and transportation and shipping companies. The three closest public transportation options to CrossCountry Trains are New Street Station (0.1 miles), Moor Street Station (0.5 miles), and Snow Hill Station (0.6 miles).Benefits
CrossCountry Trains prides itself on its extensive rail network, which allows it to provide its customers with a wide range of travel options. The company is also committed to providing excellent customer service and offers a variety of amenities to make the travel experience as comfortable and enjoyable as possible.Good to know
Customers should be aware that CrossCountry Trains operates in partnership with the Department of Transportation and other metropolitan train companies. This allows the company to provide a comprehensive rail network that connects major cities and towns throughout the UK.Reviews
Customers have praised CrossCountry Trains for its excellent customer service and comfortable travel experience. Many customers appreciate the company's onboard amenities, including free Wi-Fi and onboard catering. Some customers have noted that the company's trains can sometimes be crowded during peak travel times, but overall, most customers are satisfied with their experience traveling with CrossCountry Trains.Amenities
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wi-fi -
air conditioning
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wheelchair accessibility
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pet-friendly
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food service
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luggage storage
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online booking
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audio announcements
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lost and found
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express service
FAQ
What train routes does your company offer?
Our company offers train routes all throughout the United Kingdom, including major cities such as Birmingham, Manchester, and Edinburgh.Are there any transportation options provided for employees on the campus?
We do not offer transportation options for employees on the campus. However, we do offer train services to and from various locations across the UK that may be convenient for employees commuting to work.What security measures are in place on the campus?
As a train company, we do not have a campus, but our stations have a variety of security measures in place, including CCTV cameras, security personnel, and safety announcements to ensure the safety of all passengers and staff.Can you provide pricing information and any discounts for regular or large volume shipments?
We offer a variety of pricing options for train tickets, including discounts for group bookings and advance purchases. Please visit our website or contact our customer service team for more information.Are there any additional fees or charges I should be aware of, such as booking or processing fees?
We do not charge booking or processing fees for train tickets purchased directly from our website or ticket counters. However, there may be additional fees for certain services, such as seat reservations or upgrades, which will be clearly displayed during the booking process.Reviews
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Philip Niedzwiadek
Changed the train from 7 coaches to 4 (one was first class) so they effectively halves a full trip from cheltenham to Edinburgh, offered no refund or compensation, it was like musical chairs to have people with disabilities to have a seat and staff were yelling at people to move back while the train was full and all coaches were full of people standing... Total safety hazard. Must have been this company’s first day operating. Pitiful… avoid at all cost.
21-05-2023
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Vera Gouveia
I love to travel with CrossCountry trains ...they are always very clean and staff are very nice. 100 stars for CrossCountry..
19-05-2023
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claire begley
Simply awful - a fare costing £100 should be £20 given the livestock conditions of the 'service'
26-04-2023
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Stefan Birca
The trains are decent (if they run) but for gods sake can you do something about the internet speed? A lot of people travel for work and they need to work whilst in the train. Wouldn’t mind paying a small fee if the internet was decent
26-11-2022
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Varinder Gill
Vry poor service... Got cancelled due to shortage of drivers and if we wait for next train.. will be 30+ mint late... Very poor
26-11-2022
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John Fisher
*EDITED POST* My experience with Cross Country Trains and their "Customer service" 1- Booked return journey from Birmingham to Weymouth 6th/13th August for our summer holiday. My 2 year olds first ever holiday (cross country responsible for Birmingham to Southampton) 2- Train strike announced for 13th August so forced to cut £1400 holiday a day short 3- Train there was massively overcrowded but at least on time 4- As previously mentioned forced to get train home a day early. Train was 41 minutes late getting back to Birmingham. Announcement advised passengers to use delay repay. 5- Did it as soon as I got home (should take ten days to process). 6- THEY SEND ME a case reference number. 7- Three weeks later I chase it up via Facebook chat. 8- Next morning get an email offering me a fiver. Should be whole amount as the strike ruined my holiday 9- Use phone number provided to question £5 offer. Told they can't discuss it as it isn't my name on the claim (see point 6) 10- Told to email them and they will get in touch "in due course". 11 - I post this on every platform I can think of until it gets resolved. ZERO MARKS OUT OF TEN CROSS-COUNTRY
26-09-2022
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Laíse Oliveira
I’ve always problems with this company. Tuesday 8/23, all the trains from London Marylebone to Warwick were cancelled and no solution for at least 3 hours. No one was capable to give me an answer except “take the tube, go to London euston and then you can maybe go to coventry…”. Sunday 8/28, all the trains going from Manchester P. to Reading were cancelled. I supposed to take a direct train to Leamington Spa. I can barely walk and I’m now on my way to Rugby then I’ve to change twice to go to my destination. It’s ridiculous!
26-09-2022
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TAR GET
If you left your bags in the cross country trains you have 0 chances to get it back very poor service
26-06-2022
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Robert McEwan
First I want to say that the employees I have met on the trains have been brilliant and working in what appears to be a horrific company. I have travelled a lot with Cross Country from Stockport to Birmingham in 1st class however, the first class is no better than economy apart from a wider seat. No catering of any description "because they got rid of the host's in 1st class" and it was left to the train manager to do as well as check tickets through the whole train. They need to get their act together or lose this franchise as the cost of the tickets are too expensive to reflect a service which is non existent. CrossCountry get it sorted out.
26-05-2022
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Breanna Todd
26-05-2022
