Cross Keys Homes
Cross Keys Homes is a housing society located in Peterborough, England. They specialize in providing quality housing options for the public sector and society. With a commitment to improving the lives of their residents, Cross Keys Homes is dedicated to creating safe and comfortable living environments.
Introduction to Cross Keys Homes
Cross Keys Homes is a UK-based housing society that was established to provide affordable and high-quality housing to people in need. The company was founded in 2004 and has since then been committed to making a positive impact on society. What makes Cross Keys Homes unique is their focus on community development, which is reflected in their mission to create sustainable communities and improve the lives of their residents.Services & products
Cross Keys Homes offers a wide range of services to their customers, including affordable housing options, tenancy support, and community development programs. They also offer home repairs and maintenance services to their residents, ensuring that their homes are safe and comfortable.Location
Cross Keys Homes is located in Peterborough, England, a bustling city that is known for its rich history and vibrant culture. The area is home to a diverse range of businesses, from small independent shops to large multinational corporations. Customers can expect to experience a vibrant and welcoming community that is committed to making a positive impact on society. The company is conveniently located near several public transportation options, including the Peterborough train station, Queensgate bus station, and the Rivergate bus station.Benefits
Customers should choose Cross Keys Homes because of their commitment to community development and their focus on providing high-quality and affordable housing options. The company is dedicated to improving the lives of their residents, and their community development programs are designed to create sustainable communities that are vibrant, welcoming, and safe.Good to know
Customers should be aware that Cross Keys Homes is a public sector housing society, which means that their services are primarily focused on providing affordable housing options to people in need. While they do offer other services, their main focus is on improving the lives of their residents through the provision of high-quality and affordable housing.Reviews
Customers have praised Cross Keys Homes for their commitment to community development and their focus on providing affordable and high-quality housing options. They have also been praised for their excellent customer service and their dedication to improving the lives of their residents. Overall, customers have had a positive experience with Cross Keys Homes and would recommend their services to others.Amenities
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24-hour security -
cctv surveillance
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garden
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maintenance staff
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parking
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visitor management system
FAQ
What amenities are available in the housing society?
At Cross Keys Homes, we offer a variety of amenities for our residents, including playgrounds for children, community centers for events and gatherings, green spaces for recreation, and parking areas for vehicles.How are maintenance and repair issues handled in the society?
We have a dedicated maintenance team available to handle any issues that may arise in our society. Residents can report any maintenance or repair needs through our online portal or by contacting our customer service team directly.Are there any rules or restrictions regarding the use of common areas?
Yes, we do have rules and restrictions in place to ensure the safety and comfort of all residents using our common areas. These rules are outlined in our housing society agreement and include guidelines for noise levels, cleanliness, and behavior.What security measures are in place in the society?
We take the safety and security of our residents very seriously and have a number of measures in place to ensure their protection. These measures include CCTV cameras, security personnel, and secured entryways.How are disputes among residents resolved within the society?
We encourage our residents to work together to resolve any disputes that may arise. However, if a resolution cannot be reached, our management team is available to mediate and find a fair solution for all parties involved.Reviews
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Domonic Hunt
I’ve had an ongoing issue with rats in my house since we moved in. I called yesterday about a serious rat issue within the chimney breast, I was told dalpest would call me within the day or next week, even know they confirmed their open for the weekend… still no contact. A bank holiday shouldn’t off put serious rodent issues. I’ve just renovated upstairs and now I have this. Rats are going ballistic in the chimney breast right where I sleep, I haven’t slept for 2 days and have nowhere else to go. I called emergency repairs today to be told they have nothing in place for this. The rat is causing structural damage inside the chimney and very close to the boiler. I contacted dalpest myself but they said they’ve not seen the job from cross keys yet. For 48 hours this rat has been gnawing through brickwork and I can hear it falling down the chimney breast. 2 days before this I had to pay for the removal of a honey bees nest which cost me £100 assessment + treatment. 2 emergency incidents with no help & minus £100 & nowhere to go. This is unacceptable.
27-05-2023
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Emma Cousins
Been with cross keys over 3 years now, never had an issue always very helpful with repairs always booked one in and came out quickly. Income team is very helpful and understanding, never had problems before paying my rent had a slight issue few months ago and they was so understanding and helped me. Thank you 😊
14-05-2023
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clare bolter
Very disappointing . I’m now a year past move in. My front door is damaged, and the bathroom floor is bubbling up. I have chased these issues many times without success. I am writing this after waiting hours after the time agreed for the booked repair of my flooring. The flooring job was booked incorrectly so they couldnt actually do what was needed. I called customer service this morning and was passed from person to person, 7 calls this morning and still not able to speak to “the right department” and no record of the job even being booked. Very frustrating and will need to more time off work to get this issue resolved with no idea about my front door. I had to re explain my issues every time I called today and was cut off. Just feels very disorganised and chaotic with no resolve. Looking at these other reviews, most of which are negative, I can see this is becoming a more frequent issue, previously I had only heard good things about cross keys but sadly this is not my impression now.
07-05-2023
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Becky Coles
28-04-2023
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Gareth Meins
Never help with anything… as long as they get there rent they won’t care what trouble your in living in there property’s
28-03-2023
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Mat Raw (Artixex)
Stacy Pikering should know how to replying emails or even atleast bother to reply to them when solicitor asking for something!! Worst company ever
28-02-2023
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Faarax Deero
28-02-2023
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Valerie Lang
I contacted Cross Keys today, as my porch light is not working and this is an health and safety issue, especially when it is dark outside and people call. It was suggested I contact the council, but they said I was ineligible for help. Cross Keys just say it is in my contract I should change light bulbs. The casing is seized, so with arthritic hands, I am unable to remove. Only other suggestion was to employ a private person to do work on their property. No real help at all. I tried myself, standing on a chair on my tiptoes, despite health conditions and being in mid 60s. I managed to lever the casing open and could find no bulb or holder in there. I then called CK back and now they want photographs, despite my telling them I strained my back levering the case open. Although always polite, at no time did any member of staff ask me if I was ok. Shocking !
28-02-2023
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Claudia Titterton
Utterly dissatisfied with the service I've received, a year ago I sent a request through to the defects department in regards to the back door of my new house having a gap in the glass which was letting in the cold air. A year later this has not been resolved, it seems the team did not chase the developers unless I have chased them, each time I only received responses that they have not yet heard from the developer or that there is an issue with the supplier. With the cost of heating gone up I have not been able to put my heating on due to loss which would have been made due to the gap. I do not understand why it has taken so long to be sorted.
28-01-2023
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noreen akeel
28-12-2022
