Craven Services (North West) Ltd - Dyno-Rod Drains

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Reviews

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  David Homer

  Purchase tools quite often especially when they are on offer. Postage costs fair. Lifetime warranty honoured after a few usage questions. All good quality products.

  11-06-2023
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  KNBD

  I have repeatedly bought their kit. They have a good selection of woodworking kit, often things unavailable elsewhere. Quality is generally good, for the price. Their customer service is good and responsive. Some kit featured in their deals is only 'OK' but is usable. And, yes, they do rather fill your email inbox.

  28-05-2023
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  Scott Jackson

  Bought a trimming router off them, used it for 5 minutes, tried to remove the cutter and the casting broke round the lock button. Sent it back as it was obviously a casting defect, no worries, it happens, only to get a new one with a chewed up collet nut. Upon enquiry, they've accused me of mistreating the tool by over tightening, yet I only used the lock button and supplied spanner, said 'the collet nut hadn't failed so that doesn't need replacing' even though they've chewed it up and damaged it (I couldn't remove the cutter because the lock button broke, they did and left gouges all over it) and basically said that it's beyond belief that I could have broken it by hand, therefore calling me a liar. Good tools until you need to claim on the 3 year warranty, that ain't worth the paper it's written on. Lost all faith in them, will not buy another product, which is a shame because I really liked the look of their digital router lifts, would probably have spent 3-5k with them if it wasn't for this. First two pics are the one that broke, the last two are the state the 'new' one arrived in.

  18-03-2023
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  Simon Kenna

  I bought a Bandsaw for from Rutlands. After unboxing and setting up I struggled to get the saw to cut straight. After watching many videos, I couldn't adjust the saw to work correctly. I contacted their customer service department to help, and they sent me a few directions over email to no avail. I sent them pictures and requested a videocall with someone in their technical department or to talk to someone directly over the phone. I was told They don’t have the facility to speak to somoene or help over video. This business has no technical or customer service helpline. In fact, I cannot find a telephone number for them at all. I eventually gave up and chose to send back the item at a cost of nearly £30 to me. As I run a small workshop, I chose to buy another branded saw as I lost trust in the Rutlands saw. This saw was easy to set up, had a much better blade and cut smoothly from the outset. A few days later, they sent me some pictures stating the saw works perfectly. I tried to fix again to no avail. Let’s just summarise here, I have a saw they are claiming works correctly, however I cannot get the same result. Where am I left? They won't help or support. I have expensive scrap metal. Given I couldn't get accurate results and they wouldn't accept the return I had no choice but to recycle the saw as my conscious would not allow me to sell it on. So I'm down an extraordinary length of time and just shy of £270 for what is a poor piece of metal tthat'sonly good for the tip. Overall, the product was poor quality. But the real issue is customer service, it doesn't exist. You cannot speak to them or get any practical technical help. Try and find a telephone number for Rutlands? This is the worst customer service I've ever experienced. They simply don't care. Dreadful bandsaw, awful customer service, woeful technical support & overall the worst tool company I’ve dealt with. Moving forward I will only purchase power tools from a company that provides good customer & technical support. For example I had a problem with my dewalt table saw and took it to thier local service shop, who accertained the problem quickly and repaired it without charge. That's helping a customer. I will never buy from Rutlands again.

  18-07-2022
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  Barry Birchall

  I ordered wetstone grinder and a bowl gouge from Rutlands. The gouge arrived with a chip out of the shaft and the grinders cross bar was very hard to move in and out. The gouge jig allowed the gouge move even when it was tightened up. Basically it was just a bolt that sat in the gouge groove, if the bolt had have been rounded it would have sat secure. Also the wheel slowed down dramatically when you put any pressure on it. I returned the order and Rutlands only made a partial refunded! I did email the company asking for the rest to be refunded which they did as soon as they received the email. Although quality was poor the customer service was fast and responsive.

  18-07-2022
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  Jim Mathew

  Have ordered a few things now via the Internet. Excellent quality of goods & fairly priced. Delivery is rapid, ordered goods around 3pm & received them the next lunchtime

  18-06-2022
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  Philip Dorman

  Top notch service! Ordered a Japanese made Ryoba saw from Rutlands which was delivered the next day and very helpful updates so I knew when it was coming. I will be using again.

  18-06-2022
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  Brent Crawley

  I've bought several items from Rutlands and generally been pleased with what I got. Be prepared for your inbox to take a battering though. Guaranteed 4 emails a day.

  18-06-2022
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  Trevor Woolven

  My Christmas present bowl gouge arrived with a loose handle. Customer service replied immediately offering a replacement or refund and sorted the issue there and then. The gouge is great by the way, very sharp and well-balanced. I'll be back for more....

  18-06-2022
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  Jonathan JOHNSON

  I regularly by tools and machinery from Rutlands but on this occasion there was a fault with the purchase (planer thicknesser). The fence was misshaped but they sent a replacement without any quibble and it arrived within 24 hours. Superb service all round. Thanks!

  18-06-2022