Craghoppers Head Office
Craghoppers Head Office is a company based in Manchester, England. They specialize in manufacturing clothes and fabric products, as well as producing stickers. The company is also involved in printing and publishing, and is dedicated to the clothing and fashion industry.
Introduction to Craghoppers Head Office
Craghoppers Head Office is a clothing and fabric manufacturer headquartered in Manchester, England. Founded in 1965, the company has a long history of producing quality clothing and fabric products. What makes Craghoppers unique is their commitment to sustainability and ethical practices. They use recycled materials and take steps to reduce their carbon footprint in the manufacturing process.Services & Products
Craghoppers offers a range of clothing and fabric products, including jackets, pants, and shirts for men and women. They also produce stickers and other accessories. All of their products are made with high-quality materials and are designed to be durable and long-lasting.Location
The Craghoppers Head Office is located in Trafford Park, an industrial area in Manchester. The area is home to many other manufacturing and fabrication companies, as well as some retail businesses. The nearest public transportation options are the Trafford Park Metrolink station (0.7 miles), the Trafford Park railway station (0.8 miles), and the Eccles railway station (1.4 miles).Benefits
Customers should choose Craghoppers because of their commitment to sustainability and ethical practices. They can trust that the products they buy are made with environmentally friendly materials and that the company takes steps to reduce their impact on the planet. Additionally, Craghoppers' products are high-quality and designed to last, making them a great investment for anyone looking for durable clothing.Good to Know
Customers should be aware that Craghoppers is a UK-based company, so shipping times and costs may vary depending on their location. They should also be aware that while Craghoppers produces a range of clothing and fabric products, they specialize in outdoor and adventure clothing.Reviews
Customers love Craghoppers for their commitment to sustainability and the quality of their products. They praise their clothing for being durable and long-lasting, and appreciate the company's ethical practices. Some customers have noted that the sizing can be inconsistent, but overall, most are very satisfied with their purchases from Craghoppers.Amenities
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tailoring -
embroidery
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alteration
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finishing
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garment manufacturing
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alterations service
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gift cards
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online shopping
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delivery service
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credit card acceptance
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fabric cutter
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iron
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thread
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bobbin
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needle
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button
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zipper
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elastic
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lace
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pattern
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trim
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applique
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custom design
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online ordering
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variety of materials
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variety of colors
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variety of sizes
FAQ
What types of stickers do you specialize in producing?
We specialize in producing outdoor and adventure-themed stickers, including designs featuring hiking, camping, and travel.What is your production capacity and lead time for bulk orders?
Our production capacity varies depending on the specific product and quantity ordered. Please contact us with your specific needs and we can provide more information on lead time and production capacity for bulk orders.Can you provide samples of your fabrics and products?
Yes, we can provide samples of our fabrics and products. Please contact us with your specific requests and we can arrange samples to be sent.What are your shipping options and delivery times?
We offer a range of shipping options, including standard and expedited shipping. Delivery times will vary depending on the shipping option selected and the destination. Please contact us for more information on shipping options and estimated delivery times.What is your production lead time?
Our production lead time varies depending on the specific product and quantity ordered. Please contact us with your specific needs and we can provide more information on lead time for your order.Reviews
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Chris Savage
Ordered jacket online on the 14th January, order confirmed and payment taken. Since then nothing, numerous emails sent which give an automated reply saying a response will be made wihin 72 hours, nothing! Their chat line is not functioning so cannot contact that way either and no direct phone number to be found anywhere. Where is my order please. Resonable request from me and very unreasonable service from Craghoppers. With service like this this company should not be trading online. My ref: 41291966 PS An email was received from Craghoppers asking me to review the jacket ?!!
26-02-2023
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Drew Dennis
This rating is for the customer service or rather the total non existence of any. Your products are great, but you are going to totally ruin it with your lack of communication and infuriating attempt at customer service. I paid for 48hr express delivery and the items took 4 days to arrive. The fact my parcel arrived at all has come as a relief, and very happy with my purchases. However I sent 2 emails, after a week none have been replied to. Left a message on the head office answerphone as well. No reply. No bueno Craghoppers, give your products the respect, in offering the customer service they deserve.
26-12-2022
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S G
Ordered a click and collect order online to store 11 days ago to avoid the Christmas postal backup, no sign of a dispatch email, and no response to my enquiry email. Took the payment from my bank on day 3. Totally shocking service!
26-12-2022
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1999bungus
Order a jacket on 08/12/2022 had confirmation email then heard nothing for 6 days (delivery 3-5 days) contact customer services via their website. Heard nothing back ! 15/12/2022 contact customer services via on line chat. I was told an error occurred and I would be refunded. Now 17/12/2022 and no refund issued. I've now raised a complaint with paypal ! Terrible customer service avoid at all costs !!
26-12-2022
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Lorna Bavage
I've used Craghoppers for years but not sure what has happened recently. I ordered 4 items but only received 1. Sent 3 emails but not an automated response even after 7days. Chat functionality doesn't work and no readily available telephone number to use. Once found telephone number you have to leave a message and they will get back to you within 24hours. Not a good customer service. Such a shame as the products are really good and they used to have a customer helpline
26-08-2022
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Jay East
I received a part order and they charged on my credit card for the full amount. I’m shocked! Unbelievable. I’m now going to have to spend time I don’t have to rectify the situation. Their chat is useless and their email even worse. A company I had a lot of respect for - what’s happened!?!?
26-08-2022
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tom routh
Ah yes, the company which cancels your order and doesn't inform you about it. then makes you reorder to yet again cancel it with out any notification I even placed the second order with one of the customer service reps to make sure it was all in stock to then be told a week later (after being bounced between people) it had been cancelled again. They said I could put it on back order but I would have to pay for it again.
26-08-2022
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Aleem Syed
Absolutely awful customer services (non existent) ordered 3 jackets, received only 1 and no one replies to the emails and no phone available! Thieves, absolutely disgraceful!
26-05-2022
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Peter Moss
Ordered a number of items online, all supposed to be the same size but wildly different when they arrived. Had to pay over £8 return postage and then the original postage not refunded, so cost me about £12 for... nothing!
26-05-2021
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Pauline bailey-thompson
The clothing was ordered in time for a birthday present but the usual excuse that they are busier than normal is produced. It should say on the website...Delivery in 5-7 days unless we are busy. Really disappointed
26-05-2021
