Crafty Ponies
Crafty Ponies is a company based in England that specializes in novelty stores and shops & shopping. They offer a unique and fun shopping experience for customers looking for something different. Crafty Ponies is located in Hebden Bridge, but their address is not disclosed.
Introduction to Crafty Ponies
Crafty Ponies is a UK-based company that produces educational, soft toy ponies for children. The company was founded in 2012 by a horse-riding enthusiast who wanted to create a fun and interactive way for children to learn about ponies and horse care. What makes Crafty Ponies unique is its focus on education - each toy pony comes with a range of accessories and informative booklets to teach children about horse grooming, feeding, and anatomy.Services & Products
Crafty Ponies offers a range of soft toy ponies, each with its own unique coat colour and markings. The ponies come with a range of accessories, including a tack set (bridle, saddle, and numnah), grooming kit, and feed bucket. The company also sells a range of educational booklets that teach children about horse care and anatomy in a fun and interactive way. Customers can purchase these products directly from the Crafty Ponies website, or from a range of stockists around the world.Location
Crafty Ponies is based in Allswell Farm, Hebden Bridge, a picturesque market town in West Yorkshire, England. Hebden Bridge is known for its independent shops and creative arts scene, making it the perfect location for a company like Crafty Ponies. Visitors to the area can expect to find a range of artisanal shops and cafes, as well as a thriving arts community. The closest public transportation options to Allswell Farm are Hebden Bridge train station (2 miles), Mytholmroyd train station (4 miles), and Halifax bus station (9 miles).Benefits
Customers should choose Crafty Ponies because of the company's commitment to education and quality. Each toy pony is made from high-quality materials and comes with a range of accessories and informative booklets to teach children about horse care. Crafty Ponies also offers excellent customer service, with a friendly and knowledgeable team on hand to answer any questions and provide support.Good to Know
Customers should be aware that Crafty Ponies toys are not suitable for children under 36 months due to small parts. The company recommends that children use the toys under adult supervision.Reviews
Customers love Crafty Ponies for its high-quality products and educational value. Many reviewers praise the company for its attention to detail and commitment to horse care education, with some parents even using the toys to teach their children about real-life horse care. Overall, Crafty Ponies receives glowing reviews from satisfied customers around the world.Amenities
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gift wrapping -
online shopping
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delivery service
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in-store pickup
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variety of products
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custom orders
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specialty products
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personalized service
FAQ
What types of novelty items do you sell?
We sell a variety of novelty items, including toys, gifts, and accessories for children and adults. Our products range from Crafty Ponies, which are toy ponies that teach children about horse care, to keychains and mugs with fun designs.Do you have products for all ages, or primarily for adults?
We have products for all ages, with a focus on children's toys and activities. However, we also offer novelty items for adults, such as funny mugs and unique accessories.Are your products ethically sourced and produced?
We are committed to ethical sourcing and production. Our Crafty Ponies are made in the UK with high-quality materials, and we ensure that all of our suppliers meet our standards for fair labor practices and environmental sustainability.Do you offer any customization or personalization options for items?
Yes, we offer customization and personalization options for some of our products, such as keychains and mugs. Customers can choose from a range of designs and add their own text or images to create a unique and personalized item.What is your return policy for novelty items?
We want our customers to be happy with their purchases, so we offer a 30-day return policy for all of our novelty items. If you are not satisfied with your purchase, you can return it for a full refund or exchange it for another item. Please see our website for more details.Reviews
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Lisa Middleton
Our daughter has a wide range of the ponies and accessories and loves them all. Excellent quality products with additional information booklets and a large box that turns into Stables added into the order. Lovely attention to detail. Thank you very much to this brilliant company x
18-05-2023
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gareth turner
As much as we love the products the customer service is absolutely shocking! Takes days to get a reply to an email and am still waiting for an order that was supposed to be next day delivery, a week later and still no parcel! Don’t have time to constantly send chaser emails to get a reply I’ve been made to feel like a hinderance constantly emailing for an update when if they just replied to me I wouldn’t have an issue. Looking through the reviews looks like it’s a common occurrence with crafty ponies.
18-12-2022
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Dollybee Busby
Hi love crafty pony’s
18-09-2022
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Johnkindle Kindle
Soo good so real .🐎good toy
18-08-2022
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Lynda Deutrom
Products are fine, if a little overpriced for what they are but customer service is shocking. I ordered in December not expecting Christmas delivery but wanting the order in ready for January. On 4th January, when the business re-opened, I received a dispatch note with a Royal Mail 48hour tracking number. After 4 days with the tracking showing as the parcel not received by Royal Mail I contacted the company only to be told that the item had been out of stock and would I like it sent out when it comes into stock “this afternoon”. I get that stock around Christmas is fast changing, I also get that straight after the holidays things take a bit to get back to normal and if they had contacted to let me know it was out of stock I would have been fine. To actually send me tracking details for a non-existent parcel for non-existent stock in weird and makes me wonder why they are having to hang on to my money. Surely an email to explain the situation would be the right thing to do. Having read the reviews it is clear this is a regular practice. Worrying, annoying and just plain bad business practice. I’ll be heading elsewhere in future.
18-06-2022
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Georgia Equi
18-06-2022
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Natasha Cox
I've ordered the starter tack set (with all black pony), grooming kit and a rider and all arrived much quicker than I thought. I give a lot of grace to royal mail as they have struggled with covid, but within a day of the dispatch email, the pony box arrived. I've checked all the products (as they're for Christmas) and they're all great. The kids can't wait to get their hands on it. Will order a second shortly for our younger toddler as she loves horses too. Will look forward to the same great service. Also, to address those saying that emails aren't replied to - I emailed ahead to ask about stock levels and any potential re-stock of items I wanted (fabric stables and special prints for fleeces/blankets), and received a speedy response, prior to ordering. You can also source crafty pony products from other places (farm shop, tack shops etc). We've since sourced some products we wanted from these as they're out of stock on the website - so worth a Google search if there's something else you want.
18-06-2022
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Lee Muir
Great company and great surroundings.
18-06-2021
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Jane Ashworth
I love the concept of the crafty ponies and my horse mad daughter loves them too. I had read the previous reviews about the customer service but have to say we have only had good experiences dealing with the crafty ponies team. I bought a pony and a few accessories for Christmas and despite covid they arrived promptly. Just after Christmas my son managed to loose a stirrup off his sister toy. I emailed the company and they responded immediately and sent me a new one out. I have since ordered more accessories and had great experiences with the team. Thank you very much.
18-06-2021
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Kenzooki Bell
I love this company and would encourage everyone to support them. I have a horse mad 5yo who is fascinated with the pony. She loves that it’s cuddly and sleeps with it each night, but also loves tacking up and ‘playing riding schools’. It’s such a lovely idea. We had a small defect with the saddle that came in a set. The company responded to my issue very quickly and were very friendly in their e-mails. I would say that the product is worth every penny! Thanks again Crafty Ponies!
18-06-2021
