Citizen Information Bureaus

Coventry Independent Advice Service

Coventry Independent Advice Service is a non-profit organization located in Coventry, England. Their focus is on providing information and advice to citizens through their Citizen Information Bureaus. They aim to bridge the gap between the public sector and society by offering free and impartial guidance on a wide range of issues.

Introduction to Coventry Independent Advice Service

Coventry Independent Advice Service is a non-profit organization based in Oakwood House, Cheylesmore, Coventry, UK. It was established to provide free and impartial advice to citizens in the area. The company's unique selling point is its focus on providing expert advice on a wide range of issues, including benefits, debt, housing, and employment. The team consists of experienced advisors who are passionate about helping people and making a difference in their lives.

Services & Products

Coventry Independent Advice Service offers a range of services to help people navigate complex issues. These include debt advice, welfare benefits advice, housing advice, employment advice, and advocacy services. The company has a team of expert advisors who work with clients to provide tailored advice and support. All services are free of charge and confidential.

Location

Coventry Independent Advice Service is located in Oakwood House, a historic building in the Cheylesmore area of Coventry. Cheylesmore is a residential area with a mix of Victorian and modern houses. The area is also home to a number of small businesses, including cafes, shops, and restaurants. The closest public transportation options are the Coventry train station, which is 1.5 miles away, and the Pool Meadow bus station, which is 1 mile away. The nearest bus stop is located just outside Oakwood House.

Benefits

Customers should choose Coventry Independent Advice Service because of its commitment to providing free and impartial advice to citizens. The company has a team of experienced advisors who are passionate about helping people and making a difference in their lives. The services are tailored to meet the individual needs of clients, and all advice is confidential. The company also works closely with other organizations to provide a comprehensive range of support services.

Good to Know

Customers should be aware that Coventry Independent Advice Service is a non-profit organization and relies on donations and funding to continue its work. The company may also refer clients to other organizations for additional support.

Reviews

Customers have praised Coventry Independent Advice Service for its professionalism, expertise, and commitment to helping people. They have also appreciated the company's friendly and welcoming atmosphere. Feedback has been consistently positive, with clients reporting that the services provided by the company have been invaluable in resolving complex issues.

Amenities

computer
printer
scanner
copier
internet access
wi-fi
phone
fax
wheelchair access
parking

FAQ

What types of information and services do you provide to citizens?

We provide free and impartial advice and information to citizens on a wide range of topics, including benefits, debt, housing, employment, and consumer issues. Our goal is to help individuals make informed decisions and improve their quality of life.

Is there a fee for accessing your services, or are they free of charge?

All of our services are completely free of charge. We believe that everyone should have access to reliable and impartial advice, regardless of their financial situation.

How accessible are your services to individuals with disabilities?

We are committed to making our services accessible to all individuals, including those with disabilities. Our premises are wheelchair accessible, and we have equipment and software available to assist those with visual and hearing impairments. We also have staff trained in disability awareness and communication.

What are your hours of operation, and do you have any after-hours services available?

Our office hours are Monday to Friday, 9am to 5pm. We do not currently offer after-hours services, but we do have an online advice portal available 24/7 for individuals to access information and resources.

What is your process for handling confidential or sensitive information provided by citizens?

We take the confidentiality and security of our clients' information very seriously. We have strict policies and procedures in place to ensure that all confidential or sensitive information is handled in accordance with the Data Protection Act. This includes secure storage, limited access to information, and strict confidentiality agreements with our staff and volunteers.