Call Centers

Contact Centre Recruitment

Contact Centre Recruitment is a leading company in the field of call center recruitment and staffing. Based in Bexleyheath, England, they specialize in providing top-notch talent to companies in the telecommunications industry. With a focus on customer service and communication skills, Contact Centre Recruitment is dedicated to finding the best candidates for their clients.

Introduction to Contact Centre Recruitment

Contact Centre Recruitment is a UK-based company that specializes in providing recruitment services for call centers and telecommunications companies. The company was founded in 2005 and has since grown to become one of the leading recruitment agencies in the industry. What sets Contact Centre Recruitment apart is their focus on building long-term relationships with both clients and candidates, ensuring the best possible match for each position.

Services & Products

Contact Centre Recruitment offers a range of services, including permanent recruitment, temporary staffing, and executive search. They work with a variety of call center and telecommunications companies to find the right candidates for each position. Candidates can also benefit from the company's career coaching and training programs to improve their chances of success in the industry.

Location

Contact Centre Recruitment is located in Bexleyheath, a town in the London Borough of Bexley in southeast London. The area is known for its shopping, dining, and entertainment options, with a mix of both independent and chain businesses. The company's office is conveniently located near several public transportation options, including the Bexleyheath railway station, the Bexleyheath bus station, and the A2 road.

Benefits

Customers should choose Contact Centre Recruitment because of their extensive experience in the call center and telecommunications industry. They have a deep understanding of the skills and qualities required for success in these roles, and are able to identify the best candidates for each position. Additionally, the company's commitment to building long-term relationships ensures that clients and candidates alike receive personalized attention and support throughout the recruitment process.

Good to know

Customers should be aware that Contact Centre Recruitment is focused solely on the call center and telecommunications industry, and may not be the best fit for companies in other industries. However, for those in need of recruitment services in this industry, Contact Centre Recruitment is an excellent choice.

Reviews

Contact Centre Recruitment has received consistently positive reviews from both clients and candidates. Customers praise the company's professionalism, attention to detail, and ability to find the best possible match for each position. Candidates appreciate the company's support throughout the recruitment process and the quality of the positions available through Contact Centre Recruitment.

Amenities

live answering
call recording

FAQ

What level of training do your call center agents receive?

Our call center agents receive extensive training before they start taking calls. They are trained on various aspects of customer service, including handling difficult customers, resolving complaints, and product knowledge. We also provide ongoing training to ensure they are up-to-date with the latest information and skills.

How do you ensure the quality of customer service provided by your agents?

We have a quality control team that monitors calls and provides feedback to agents. We also conduct regular performance evaluations and provide coaching and training where necessary. Our goal is to ensure that every customer interaction is handled professionally and efficiently.

What types of services do your call centers offer?

Our call centers offer a range of services, including customer support, technical support, sales, and order processing. We can customize our services to meet the specific needs of our clients.

Can you provide examples of successful customer service experiences you've provided for other clients?

We have numerous success stories where we have helped clients improve customer satisfaction and loyalty. One example is a client in the telecommunications industry who was experiencing high customer churn rates. We worked with them to improve their customer service processes and provide better training to their agents. As a result, they were able to reduce churn rates and improve customer satisfaction.

How do you ensure the security and privacy of customer information during interactions with agents?

We take security and privacy very seriously and have implemented various measures to protect customer information. Our agents are trained on data protection regulations and are required to follow strict procedures for handling sensitive information. We also use secure technology to encrypt and protect data during interactions with agents.