Contact Centre Panel
Contact Centre Panel is a company based in Sheffield, England. They specialize in BPO services and are known for their expertise in IT and E-commerce. They are one of the leading BPO placement agencies in the United Kingdom.
Introduction to Contact Centre Panel
Contact Centre Panel is a company based in Sheffield, England that specializes in providing Bpo Companies and Bpo Placement Agencies services to companies in the IT & E-Commerce industries. The company has a rich history of providing excellent customer service and is known for its unique approach to handling customer queries.Services & Products
Contact Centre Panel offers a range of services including customer support, technical support, telemarketing, and back office services. Customers can also buy customized solutions that cater to their specific business needs.Location
Contact Centre Panel is located in the Acero building in Sheffield, a vibrant area that is home to many businesses in the IT & E-Commerce industries. The area is easily accessible by public transportation, with the closest options being the Sheffield station, the Castle Square tram stop, and the Sheffield Interchange bus station, all located within a mile of the office.Benefits
Contact Centre Panel stands out from other companies in the Bpo industry due to its highly trained staff and its commitment to providing excellent customer service. The company also offers competitive pricing and customized solutions to meet the specific needs of its clients.Good to Know
Customers should be aware that Contact Centre Panel operates during standard business hours and does not provide 24/7 support. However, the company does offer emergency support services for clients who require it.Reviews
Customers have praised Contact Centre Panel for its excellent customer service, knowledgeable staff, and customized solutions. Many have noted that the company has helped them to streamline their operations and improve customer satisfaction.Amenities
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computer -
internet access
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printer
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conference room
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training room
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reception area
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office supplies
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parking lot
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security system
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computer training
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technical support
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it solutions
FAQ
What is the process for selecting and screening candidates for BPO placements?
Our process for selecting and screening candidates for BPO placements involves a thorough evaluation of their skills, experience, and qualifications. We also conduct background checks and assessments to ensure they are the right fit for the job.Can you provide examples of previous successful projects you have completed for clients?
Yes, we have completed numerous successful projects for clients in various industries, including IT, e-commerce, and healthcare. Our portfolio showcases our expertise in providing high-quality BPO services, and we are proud of our track record of delivering outstanding results.What is your pricing structure for your BPO services?
Our pricing structure for BPO services depends on the scope and complexity of the project. We offer competitive rates and flexible pricing options based on the specific needs of our clients. We strive to provide transparent pricing and value for money.How do you handle any potential communication barriers with offshore teams or clients?
We have a team of experienced professionals who are skilled in cross-cultural communication and have a deep understanding of the challenges that may arise when working with offshore teams or clients. We use various communication tools and techniques to ensure effective communication and collaboration, such as video conferencing, chat, and email.How do your fees and pricing structure work for your placement services?
Our fees and pricing structure for placement services depend on the level of support and expertise required by our clients. We offer competitive rates and tailor our services to meet the specific needs of each client. We provide transparent pricing and a clear understanding of the fees involved in our placement services.Reviews
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Keisha Garfoot
Great experience with the team over at CCP so far - brilliant communication and they really look out for you
26-07-2022
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Tanya Geekie
Friendly, knowledgeable, professional and supportive, the team at the CCP have been paramount at helping me to secure a European Customer Service solution to suit the needs of my business. A team to be trusted and one I would not hesitate in recommending. Dave, in particular, could not be any more accommodating and supportive. A real asset to the team.
26-06-2022
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Harriet Rose Little
Great place to work, very supportive team. It's been a pleasure to work for such a fantastic team.
26-06-2022
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Catherine Hancock
CCP was recommended to me by a friend, and we had a fantastic experience working with them on a recent benchmarking exercise. Whilst we ultimately didn't end up switching our remote agency partner, the process with CCP was incredibly helpful in opening our eyes to what the outsourced market can offer and the digital innovation that many agencies can now provide. David and Phil were very supportive and responsive at every stage, and have been extremely generous with their time and expertise. I would not hesitate to recommend them to anyone, and they will be our go-to company for any support agency needs in future. Thank you guys!
26-06-2022
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Phill Connell (Marketing Solutions)
CCP have been a solid and reliable part of my business life for over four years. Their refreshing and informal style belies a rigorous approach to making sure that their clients build beneficial partnerships with the right providers, backed up by experts in the technical aspects and human aspects of running a business. I can't speak highly enough of the CCP team.
26-05-2021
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Emily Burdall
Over the past 6 months working for Contact Centre Panel has been nothing but pure joy. The friendly, supportive and innovative team have really made it a pleasure to work for and I can't recommend the work culture CCP holds enough.
26-05-2021
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David Taylor
If you are looking for a contact centre solution for your customer base and are not sure what to do and where to go, I would highly recommend Contact Centre Panel to help you with that problem. The Team who are highly knowledgeable and experienced will provide you with an open, honest view of potential solutions, guiding you through the process from beginning to end. You will wonder why you haven't used them before!
26-05-2021
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Neville Doughty
Positive: Professionalism
26-05-2021
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Stephen Sullivan
Choosing contact centre providers (and associated services & technology) can be a bit of a minefield, even for 'old hands'. Contact Centre Panel's transparent approach and depth of insight seems to work effectively for all parties
26-05-2021
