Consumer Advice Centers

Consumerline

Consumerline is a consumer advice center located in Belfast, Northern Ireland. Their focus is on providing guidance and assistance to the public sector and society in matters related to consumer rights and protection. With their expertise and experience, Consumerline aims to empower consumers and promote fair practices in the marketplace.

Introduction to Consumerline

Consumerline is a company based in Belfast, Northern Ireland that provides consumer advice and support to the public. The company was established with the aim of helping consumers understand their rights and make informed decisions when purchasing products or services. Consumerline is unique because it is part of the Public Sector & Society and operates as a free and impartial service for consumers.

Services & Products

Consumerline offers a range of services to its customers, including advice and guidance on consumer rights, help with resolving disputes, and reporting scams and unsafe products. Customers can access these services through the company's website, helpline, or by visiting their office in Belfast.

Location

Consumerline is located on Newtownbreda Road in Belfast, which is a busy commercial area with a mix of shops, restaurants, and businesses. The area is easily accessible by public transportation, with the nearest bus stop located just a few minutes' walk away. Other nearby public transportation options include the Cairnshill Park & Ride and the Belvoir Park & Ride, both of which are within a 10-minute drive from the office.

Benefits

Customers should choose Consumerline because it provides free and impartial advice on consumer rights, helping consumers to make informed decisions and resolve disputes. The company is staffed by trained advisors who are committed to providing high-quality customer service and support.

Good to Know

Customers should be aware that Consumerline is a government-funded service that operates independently of businesses and other organizations. The company does not provide legal advice or take legal action on behalf of customers.

Reviews

Customers have given Consumerline positive reviews for its helpful and knowledgeable advisors, and for the service's commitment to providing impartial advice and support. Many customers have also praised the company for helping them to resolve disputes with businesses and for providing information and resources to help them make informed decisions.

Amenities

online support
legal advice
financial advice
educational resources
counselling
advocacy
accessibility
resource library

FAQ

What services does your Consumer Advice Center offer?

Our Consumer Advice Center offers free and confidential advice to consumers on a wide range of issues, such as consumer rights, product safety, and scams. We also provide guidance on how to make effective complaints and seek redress.

How experienced are your counselors in providing consumer advice?

Our counselors are highly experienced and trained professionals who have a deep understanding of consumer issues. They receive regular training and updates to ensure they are up-to-date with the latest developments in consumer law and regulations.

How quickly can I expect a response to my inquiry or complaint?

We aim to respond to all inquiries and complaints as quickly as possible. However, the response time may vary depending on the complexity of the issue and the volume of inquiries we receive. We strive to provide a timely response while ensuring that each inquiry is given the necessary attention and consideration.

Are there any fees for using your Consumer Advice Center's services?

No, there are no fees for using our Consumer Advice Center's services. We are a non-profit organization funded by the government and our services are free of charge.

How can I access your Consumer Advice Center's services (phone, online, in-person)?

You can access our Consumer Advice Center's services through a variety of channels. You can call our helpline for free advice and guidance. You can also visit our website to submit an inquiry or complaint online. Additionally, we have a network of local offices where you can receive in-person advice and support.