Consumer Council
The Consumer Council is a leading organization in Northern Ireland that provides valuable advice and support to consumers. With a focus on consumer rights and protection, the Consumer Council operates several advice centers throughout the region. As a key player in the public sector and society, the Consumer Council is committed to promoting fair and transparent practices in the marketplace.
Introduction to Consumer Council
Consumer Council is a non-profit organization established in 1985 in Northern Ireland. Their main purpose is to provide advice and information to consumers. Their services are free of charge, and they aim to protect and promote the rights and interests of consumers in the public sector and society. What makes Consumer Council unique is its focus on empowering the customers of the Northern Ireland energy, transport, water, and postal services markets.Services & Products
Consumer Council offers a variety of services to help consumers make informed decisions. These services include advice on energy, transport, water, and postal services markets, as well as complaints handling. They also provide information on consumer rights, financial services, and food and nutrition. Customers can access their services through their website, helpline, email, or in-person consultations.Location
Consumer Council is located in SeaTem House, which is situated in the heart of Belfast. The area is bustling with various businesses, including cafes, restaurants, and shops. Customers can expect to experience the vibrant and diverse culture of Belfast. There are several public transportation options available near the office, including the Belfast City Hall Bus Station, which is only a 5-minute walk away. Other options include the Great Victoria Street Station and the Europa Bus Centre, both of which are less than a 10-minute walk away.Benefits
Customers should choose Consumer Council because of their commitment to providing free and impartial advice to consumers. They are an independent organization that puts the interests of customers first. Their services are available to everyone, regardless of their personal circumstances. Consumer Council also works closely with regulatory bodies and service providers to ensure that consumers' rights are protected.Good to know
Customers should be aware that Consumer Council does not provide legal advice or financial advice. They are also not responsible for resolving disputes between consumers and service providers. However, they can provide guidance on how to escalate complaints and seek resolution.Reviews
Customers have praised Consumer Council for their helpfulness and professionalism. They appreciate the free and impartial advice provided by the organization. Customers have also noted that Consumer Council has helped them resolve issues with service providers. Overall, customers have had positive experiences with Consumer Council and recommend their services.Amenities
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free consultation -
online support
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legal advice
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educational resources
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advocacy
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accessibility
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community outreach
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resource library
FAQ
What services does your Consumer Advice Center offer?
Our Consumer Advice Center offers a range of services to help consumers with their inquiries and complaints. We can provide information and advice on consumer rights, product safety, and other consumer-related issues. We can also assist with dispute resolution and provide advocacy services.How experienced are your counselors in providing consumer advice?
Our counselors are highly experienced professionals with extensive knowledge of consumer law and regulations. They undergo regular training to ensure they are up-to-date with the latest developments in consumer protection. They are committed to providing high-quality advice and support to our clients.How quickly can I expect a response to my inquiry or complaint?
We aim to respond to all inquiries and complaints as quickly as possible. Our response time will depend on the nature of your inquiry or complaint and the level of complexity involved. We will endeavor to provide you with a response within a reasonable timeframe and keep you informed throughout the process.Are there any fees for using your Consumer Advice Center's services?
Our Consumer Advice Center's services are free of charge to consumers. We are a non-profit organization that is funded by the government and other sources. Our goal is to help consumers access the information and support they need to make informed decisions and protect their rights.How can I access your Consumer Advice Center's services (phone, online, in-person)?
You can access our Consumer Advice Center's services in a variety of ways. You can call our helpline to speak to a counselor, visit our website to access information and resources, or attend one of our in-person advice sessions. We also offer email and social media support, as well as a range of online tools and resources to help you with your consumer-related issues.Reviews
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Dmk Mc Ken
I contacted the Consumer Council yesterday afternoon, left message and contact details requesting a return call for advice. Call returned first thing this morning. Spoke with an advisor who guided me through the process to appeal a parking fine from a private company. Email follow up and guidance actioned. very appreciative of the prompt response and assistance I received. Thank you
28-01-2023
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Marco Moggia
Outstanding service provided by Rosemary at the office, helped us get an unfair PCN reconsidered. I would definitely recommend this service to anyone. Thank You!
28-09-2022
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John y
If you have a problem call the Consumer Council they are very helpful you are not alone.
28-05-2020
